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博碩士論文 etd-0115108-141915 詳細資訊
Title page for etd-0115108-141915
論文名稱
Title
架構式商業智慧系統之平衡計分卡建置研究
Study on Architecture-Oriented Business Intelligence system with Balanced Scorecard
系所名稱
Department
畢業學年期
Year, semester
語文別
Language
學位類別
Degree
頁數
Number of pages
84
研究生
Author
指導教授
Advisor
召集委員
Convenor
口試委員
Advisory Committee
口試日期
Date of Exam
2007-12-29
繳交日期
Date of Submission
2008-01-15
關鍵字
Keywords
架構式、平衡計分卡、架構式商業智慧系統之平衡計分卡、商業智慧系統
Architecture-Oriented Business Intelligence system with Balanced Scorecard, Business Intelligence system, Balanced Scorecard, Architecture-Oriented
統計
Statistics
本論文已被瀏覽 5788 次,被下載 2817
The thesis/dissertation has been browsed 5788 times, has been downloaded 2817 times.
中文摘要
在現今競爭的商業活動中,資訊的取得以協助企業管理高層的決策變的更加的重要。面對知識經濟的時代,知識的管理與運用也日漸的受到許多企業的重視。於是商業智慧系統的形成,在這一波知識經濟的推波助瀾下也紛紛受到許多企業的眷顧。再加上平衡計分卡的管理觀念也由學者引薦導入企業的管理中,在平衡計分卡的運用與商業智慧系統的結合,著實替許多企業添增有效管理之羽翼。使現代化的企業走向開放知識經
濟的時代。
本研究主要的目的在運用架構學理論協助企業建構架構式平衡計分卡商業智慧系統模型,此模型能夠有效的提供建置的方法,使建構系統的人員能夠有效的掌握系統的全面觀。在此系統模型中,使建構人員可以找出系統的結構元素、結構元素服務、結構元素連結互動關係,進而導出結構行為合一,以與真實世界的行為驗證並瞭解行為對結構元素的先後順序關係。架構式的理論結合結構的觀點、行為的觀點及其他觀點,
這些觀點緊密的結合,使結構與流程合而為一,有別於非架構式的設計方式,結構與流程分流。非架構式的建構方式往往容易造成結構與流程不符,而必須重新調整時浪費的時間與成本的現象。
本論文是以邏輯法則推導模型理論,先以(1)架構的方式建構模型,並描述(2)非架構模型一般的建構方式,再以(3)架構式與非架構式的比較,來說明架構式的優點。本研究的貢獻在於建構平衡計分卡商業智慧系統的結構元素、結構元素層次關係、結構元素有那些服務、結構元素間的連結互動關係、結構行為合一的關係以及結構元素間服務的先後順序等。借此提供企業在導入結合平衡計分卡與商業智慧系統時的一個有效的建置方式,以減低導入失敗的風險與成本。此外對於後續系統導入的實作、測試、建構與效能等均有進一步值得討論的空間。對於平衡計分卡內財務構面、顧客構面、內部流程構面、學習成長構面等四個構面,在資料探勘模式的設計與資料超市的設計以及儀表板等商用應用層介面,均可以為後續的研究發展議題。
Abstract
In the modern competitive business activity, information collection becomes very important to support enterprises management groups to make decision. Many enterprises consider knowledge management and application are very important issues in the Knowledge Economy era. Therefore, Business Intelligence System becomes more popular and adopted by many enterprises like the flames added by the fuel in Knowledge Economy era. Enterprise management with Balanced Scorecard is also introduced by well-known scholars as well at this stage. The combination of Business Intelligence System and Balanced Scorecard becomes more efficient for enterprise management and pushes the modern enterprises forward to the Open Knowledge Economy era.
The main purpose of this research is to adopt architecture theory to construct the Architecture Oriented Business Intelligence system with Balanced Scorecard Model(AOBIBSCM). This model provides an efficient construction method for the constructors to control the system with the whole system overview. The constructors can easily find out the Structure elements, Services of structure elements, Relationship of structure elements, Structure Behavior Coalescence, in order to compare with the real world behaviors and allow constructors validate and realize the sequence of behaviors. The tight combination of structure point of view, behavior point of view and other points of view integrates structure and behavior neatly, making it far superior than Non-Architecture designed method which separates structure and behavior. Non-Architecture construction method is easy to lead the structure and behavior to different routes and wastes time to
re-design and adjust the system.
This research adopts logical theorem to construct AOBIBSCM. It constructs (1)AOBIBSCM,and describes (2)Non-AOBIBSCM(NAOBIBSCM) construction method, then (3)Compare AOBIBSCM and NAOBIBSCM, then show the benefit of AOBIBSCM. The contribution of this research is to construct AOBIBSCM which includes Structure element diagrams, Hierarchy of structure element diagrams, Service of structure element diagrams, Relationship of structure element diagrams, Structure and behavior coalescence diagram, Sequence diagrams. Our research furnishes an efficient construction method for enterprises to install AOBIBSC, and reduces the construction risk and cost, and provides more discussion space of the system real implementation, testing, construction and performance tuning.
目次 Table of Contents
論文提要---------------------------------------------------------------------------------------------------------II
學位論文審定書-----------------------------------------------------------------------------------------------III
碩士論文授權書-----------------------------------------------------------------------------------------------IV
致謝辭------------------------------------------------------------------------------------------------------------V
中文摘要--------------------------------------------------------------------------------------------------------VI
Abstract----------------------------------------------------------------------------------------------------------VII
表目錄------------------------------------------------------------------------------------------------------------X
圖目錄-----------------------------------------------------------------------------------------------------------XI
第一章 緒論---------------------------------------------------------------------------------------------------1
1.1研究背景-----------------------------------------------------------------------------------------------------1
1.2研究動機-----------------------------------------------------------------------------------------------------2
1.3研究目的-----------------------------------------------------------------------------------------------------3
第二章 文獻探討---------------------------------------------------------------------------------------------3
2.1商業智慧系統之探討-------------------------------------------------------------------------------------3
2.2資料倉儲之探討--------------------------------------------------------------------------------------------6
2.3資料探勘之探討------------------------------------------------------------------------------------------10
2.4資料超市之探討------------------------------------------------------------------------------------------14
2.5線上交易與分析處理之探討--------------------------------------------------------------------------15
2.6平衡計分卡之探討---------------------------------------------------------------------------------------25
2.7企業儀表板之探討---------------------------------------------------------------------------------------30
2.8關鍵績效指標之探討------------------------------------------------------------------------------------34
第三章 研究方法--------------------------------------------------------------------------------------------45
3.1 AOBIBSC 建構研究方法說明------------------------------------------------------------------------45
3.2 AOBIBSC 結構元素層次圖---------------------------------------------------------------------------47
3.3 AOBIBSC 結構元素服務圖---------------------------------------------------------------------------48
3.4 AOBIBSC 結構元素連結圖---------------------------------------------------------------------------50
3.5 AOBIBSC 結構元素行為合一圖---------------------------------------------------------------------52
3.6 AOBIBSC 結構元素順序圖---------------------------------------------------------------------------52
第四章 架構式與非架構式之比較---------------------------------------------------------------------56
4.1非架構式的建置方式與模型--------------------------------------------------------------------------56
4.2以財務構面實例說明其比較--------------------------------------------------------------------------57
第五章 研究成果-------------------------------------------------------------------------------------67
第六章 參考文獻-------------------------------------------------------------------------------------------69
參考文獻 References
一、 中文部份
1. 王偉如 (2003),淺談商業智慧,資策會數位教育研究所報告。
2. 李志宏 (2007),架構式資料倉儲之研究,國立中山大學資管研究所碩士論文。
3. 劉德泰 (2004),企業平衡計分卡與商業智慧應用,資策會數位教育研究所報告。
4. 薛如珊 (2007),商業智慧的發展,國際數位資訊組織研究報告。
5. 柯福富 (2003),以商業智慧系統建構企業營運關鍵績效指標之研究,中原大學企管研究所碩士論文。
6. 朱慧蘭 (2002),商業智慧系統之設計與應用,中原大學資訊管理研究所碩士論文。
7. 陳世雄 (2006),架構式商業智慧軟體之研究,國立中山大學資管研究所碩士論文。
8. 甘錦添 (2004),以平衡計分卡為策略管理工具之研究,大同大學事業經營研究所碩士論文。
9. 丁麗珍 (2003),以支援作業基礎管理為決策基礎之資料倉儲建置,國立台灣科技大學工業管理研究所碩士論文。
10. 劉泰德 (2002),淺談商業智慧系統的發展方法,資策會數位教育研究所報告。









二、 英文部份
1. David Loshin (2003),Business Intelligence:The Savvy Manager’s Guide,Getting Onboard With Emerging IT,Published by Morgan Kaufmann。
2. Deepak Pareek (2007),Business Intelligence for Telecommunications,Published by CRC Press。
3. Jessica Keyes (2006),Knowledge Management、Business Intelligence、and Content Management,Published by CRC Press。
4. Scn Education B. V (2001),Data Warehousing:The Ultimate Guide To Building Corporate Business Intelligence,Published by Springer。
5. Chris George, Huaikou Miao (2002),Formal Methods and Software Engineering (Software Architecture Model),Published by Springer。
6. Mike Biere (2003),Business Intelligence for the Enterprise,Published by Prentice Hall PTR。
7. Richard Hoptroff 、 Stephan Kudyba (2001),Data Mining and Business Intelligence,Published by Idea Group Inc (IGI)。
8. Paul R. Niven (2002),Balanced Scorecard Step by Step:Maximizing Performance and Maintaining Results,Published by John Wiley and Sons。
9. Jessica Keyes (2005),Implementing the IT Balanced Scorecard,Published by CRD Press。
10. Mahesh S. Raisinghani (2004),Business Intelligence in Digital Economy,Published by Idea Group Inc (IGI)。
11. Paul R. Niven (2003),Balanced Scorecard Step-by-Step for Government and Nonprofit Agencies,Published by John Wiley and Sons。
12. Kalle Kangas (2003),Business Strategies for Information Technology Management,Published by Idea Group Inc (IGI)。
13. Jay Liebowitz (2006),Strategic Intelligence:Business Intelligence、Competitive Intelligence、and Knowledge Management,Published by CRC Press。
14. Dirk Jaap Vriens (2003),Information and Communication Technology for Competitive Intelligence,Published by Idea Group Inc (IGI)。
15. Shadan Malik (2005),Enterprise Dashboard:Design and Best Practices for IT,Published by Wiley。
16. Paul R. Niven (2005),Balanced Scorecard Diagnostics:Maintaining Maximum Performance,Published by John Wiley and Sons。
17. Witold Abramowicz 、 Jozef Zurada (2000)、Knowledge Discovery for Business Information System (Data Mining),Publisher by Springer。
18. Helen N. Rothberg 、 G. Scott Erickson (2004),From Knowledge to Intelligence,Published by Elsevier。
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