在這個全球化的商業世界中，在跨文化背景下有效執行的能力變得越來越重要。這種能力已被指定為文化智力（Cultural Intelligence）並受到學者們的關注。本文將介紹文化智力對跨文化員工和團隊行為的影響，以及如何在多元文化環境中培養員工和團隊績效。為此，從具有多文化團隊工作經驗的參與者中收集了104份線上問卷。本研究的結果指出，文化智力對團隊績效有顯著影響，特別是在提高團隊凝聚力方面。此外，信任被視為文化智力與創新行為，組織公民行為，團隊效率和團隊凝聚力之間的機制因素。然而，對信息交換因素而言，卻無法促成前述四種結果中的任何一種。這些發現提供了全球公司分析和培訓跨文化團隊中的員工做為參考。此外，研究人員還討論了文化智力作為跨國企業的關鍵技能的重要性，這些結果支持文化智力因為文化多樣化的工作團隊而獲得更多相關性。

The ability to perform effectively in a cross-cultural context is becoming increasingly important in this globalized business world. This capability has been specified as cul-tural intelligence (CQ) and gained attention from scholars. This paper generates in-sights regarding the influences of CQ on an outstanding individual and team behav-iour, as well as how to foster individual and team performance in a multicultural situa-tion. For this purpose, 104 online questionnaires were collected from participants who have experiences in working in multicultural teams. The outcomes of this study show that CQ has a significant influence on team performance, in particular, on improving team cohesiveness. Furthermore, trust is seen as a noteworthy mediator between CQ and innovative behaviour, OCBI, team effectiveness and team cohesiveness. Whereas, information exchange fostered none of the four outcomes. These findings are crucial for global companies to analyse and train employees in intercultural teams. In addi-tion, researchers have discussed the importance of CQ as a critical skill for multina-tional businesses, and these results support that CQ will gain more relevance because of the culturally diverse work teams.

Statutory Declaration I
Acknowledgements II
Abstract – English III
Abstract – Chinese III
Table of Contents V
List of Figures and Illustrations VII
List of Abbreviations VIII

1 Introduction 1
2 Literature Review 5
2.1 The Four Dimensions of Cultural Intelligence 6
2.2 Influence of Cultural Exposure on Cultural Intelligence 8
2.3 Importance of Cultural Intelligence on Global Teams 8
2.4 Hypotheses Development 9
2.4.1 The Relationship between Cultural Intelligence and Individual/Team Performance 10
2.4.2 The Relationship between Cultural Intelligence and Information Exchange 14
2.4.3 The Relationship between Cultural Intelligence and Trust 15
2.4.4 The Mediating Role of Information Exchange 16
2.4.5 The Mediating Role of Trust 18
3 Methodology 22
3.1 A Quantitative Approach 22
3.2 Online Survey 23
3.3 Survey Design 24
3.3.1 Measurements 25
3.4 Data Collection 29
3.4.1 Sampling 30
3.4.2 Sample Characteristics 31
3.5 Data Analysis 31
3.6 Ethics in Research 33
4 Findings and Results 34
5 Discussions 39
5.1 Implications 40
5.2 Limitations 43
5.3 Perspective for Further Research 44
5.4 Conclusion 45
List of References 46
Annex 1 [Questionnaire] 54

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