論文摘要

論文題目：科技業研發部門人力資源管理實務之研究
院校系所：國立中山大學人力資源管理研究所
畢業時間及提要別：九十三學年度第一學期碩士論文摘要
研究生：陳玉貞（Yu-Chen Chen） 指導教授：溫金豐（Jin Feng Uen）博士
論文提要內容：

科技業近年來在台灣的經濟發展中扮演著重要的角色，而研發部門的創新與技術的提升成為企業主要競爭力的重心。它不僅強調擁有技術知識，也必須正視專業化人力的重要，所以，人力資產遂成為研究發展部門的根本。回顧國內探討與研發人員有關的文獻，較少探討直接與研發部門有關的人力資源整合性架構的議題。因此，本研究希望透過理論與實務的探討，歸納出整合性的結論，以提供科技業研發部門制定各項人力資源制度策略的參考，強化台灣科技業的研發優勢。
本文之研究構面區分為三部分：
一、本研究欲探討科技業的組織與管理如何進行，使其能將經營管理的正面效果發揮出來，而這些管理運作的模式對研發部門產生了哪些效能？透過歸納分析與整理個案公司的訪談內容，得以了解研發部門人力資源的功能與策略，以及符合科技業特性的人力資源措施，如何影響研發創新競爭力的組織績效。
二、針對這些不同公司的研發部門在現行營運策略下，進行諸如：人力資源部門的角色與定位為何？主要的工作任務是什麼？研發部門對人力資源系統的期望為何？研發人員是否需要強化什麼樣的核心能力或調整，以更高的附加價值為標的來協助公司達成營運成長的目標？等等相關問題之探討，歸納與整理出人力資源實務的共通性與差異性，以作為研發部門與人力資源部門有更宏觀的管理模式的參考，使得企業能持續競爭優勢與獲利成長。
三、在產品生命週期短、複雜性高、技術變化快等特質的科技產業環境中，探討優秀的科技研發人才，與公司內部其他部門人員和外部的人際互動關係如何？而在工作環境、角色要求、組織結構及人際關係等層面，研發人員應該如何調適以因應現實面的挑戰。人力資源部門又該如何與研發部門配合以提高生產力和企業競爭力。


關鍵字：科技業、研究發展部門、研發創新、人力資源管理實務

Practices of Human Resource Management for R&D Department of IT Industries

Yu-Chen Chen

Abstract


High-Tech Industries play an important role to Taiwan’s economic development over recent years. The innovation & technology enhancement of research & development department become the core competitiveness of high-tech enterprises. This paper aims at probing into the human resource management for R&D department for an integrated conclusion of which offers the best practice reference in R&D, and then to strengthen the advantageous position of Taiwan high-tech industries in the worldwide market.

This paper focuses on:
1. Investigating for the ways of organization & management of R&D department, and the efficiency it brings by the human resource strategies and policies. If there’s any difference or common features of human resource measures to fit in with high-tech industries, and that takes good effect upon R&D department’s performance.
2. Research into R&D organizations for what are the existing HR systems? What is the HR role expected from R&D talents? The necessity of competency enhancement of R&D professionals to cope with business growth. Drawing a conclusion to collect the executives in the case companies with good HR management styles tailored to R&D professionals’ needs.
3. With the characteristics of short-life cycle, high complexity and changeable technology, how the interaction it would be between R&D talents and the people implicated internal and external of enterprises. What are the must adjustments of R&D people to get with reality challenges? And finding the collaboration between departments of human resource and R&D to move up productivity & competitiveness.

Keywords: high-tech industries, department of research & development, innovation, human resources practices.

目 錄

第一章 緒論--------------------------------------------------------------------------------1
第一節 研究背景與動機-----------------------------------------------------------------1
第二節 研究目的--------------------------------------------------------------------------5
第三節 研究步驟--------------------------------------------------------------------------6
第二章 文獻探討-------------------------------------------------------------------------7
第一節 科技產業研發部門的特性------------------------------------------------------7
第二節 科技產業研發部門的人力資源管理制度----------------------------------17
第三節 研發部門與其他部門的互動-------------------------------------------------25
第三章 研究方法------------------------------------------------------------------------28
第一節 個案研究法----------------------------------------------------------------------28
第二節 研究過程-------------------------------------------------------------------------29
第三節 研究個案來源-------------------------------------------------------------------30
第四節 研究限制-------------------------------------------------------------------------32
第四章 個案實證分析-----------------------------------------------------------------33
第一節 A個案公司訪談分析----------------------------------------------------------33
第二節 B個案公司訪談分析----------------------------------------------------------41
第三節 C個案公司訪談分析----------------------------------------------------------52
第四節 D個案公司訪談分析----------------------------------------------------------60
第五節 E個案公司訪談分析----------------------------------------------------------69
第六節 F個案公司訪談分析----------------------------------------------------------76
第七節 G個案公司訪談分析----------------------------------------------------------84
第八節 H個案公司訪談分析----------------------------------------------------------91
第九節 I 個案公司訪談分析----------------------------------------------------------96
第十節 J 個案公司訪談分析---------------------------------------------------------102
第十一節 K 個案公司訪談分析------------------------------------------------------107
第十二節 個案公司總討論-------------------------------------------------------------112
第五章 綜合比較分析------------------------------------------------------113
第一節 研發部門的組織與管理------------------------------------------------------113
第二節 研發部門的招募與選才------------------------------------------------------115
第三節 研發部門的薪資福利---------------------------------------------------------119
第四節 研發部門的教育訓練---------------------------------------------------------121
第五節 研發部門的工作指派---------------------------------------------------------123
第六節 研發部門的績效考核---------------------------------------------------------124
第七節 研發人員的發展---------------------------------------------------------------125
第八節 人資單位扮演的角色---------------------------------------------------------126
第九節 研發部門對人資對的期待---------------------------------------------------127
第十節 其他對研發人員的建議------------------------------------------------------128
第十一節 綜合比較分析總結---------------------------------------------------------129
第六章 結論與建議-------------------------------------------------------------------130
第一節 研究結論------------------------------------------------------------------------130
第二節 研究建議------------------------------------------------------------------------134
第三節 後續研究建議------------------------------------------------------------------135
參考文獻------------------------------------------------------------------------------------137
附錄一 訪談問題大綱---------------------------------------------------------------141

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