由於全球經濟的快速變遷、產品生命週期縮短以及需求的不確定性提高，導致企業必須比以往更敏捷、更具彈性才能適應市場上快速變化，而供應鏈管理則是有效率地整合企業相連網路夥伴，使產品可以在正確的數量、地點、時間生產及配送，降低整個供應鏈的成本並且滿足顧客的需求。
近年來，許多企業組織採用了平衡計分卡作為企業管理系統的基礎及調整企業策略的方法。本研究藉由供應鏈管理實務與平衡計分卡的結合，採用修正式德菲法的研究方法，經由文獻探討與供應鏈管理專家反覆審視供應鏈管理關鍵績效指標，以發展具備實務性與學術性的供應鏈管理平衡計分卡的績效指標。
藉由本研究發展建構的供應鏈管理平衡計分卡之績效指標，以半導體整合製造商A公司為例，實證該公司在供應鏈管理上各構面之績效評估是否達到均衡指標。研究結果，該公司在「供應鏈管理財務獲利」構面具有較完整績效指標來衡量供應鏈管理績效。經由供應鏈管理專家建議，在「最終顧客利益」、「供應鏈管理流程」、「供應鏈管理改善」構面，已建議該公司加入重要績效衡量指標，以平衡整體供應鏈管理績效衡量系統。

Due to the fast change of globalization marketing, the shortened product life-cycle, and the uncertainty of marketing demand, enterprises have to become more agile, flexible in order to adapt to the fast change of the marketing. The SCM (Supply Chain Management) is the method to integrate the enterprise partnership of networks efficiently, the products will be produced and delivered with the right quantity to the right place at the right timing, it will help to reduce the cost of total supply chain and fulfill customer requirement with satisfaction.
In past decades, the enterprises have introduced the balanced scorecard as the foundation of management system, and the method for alignment to business strategies. In this paper, through the combination of SCM practice and balanced scorecard by the Modified Delphi Method to develop the practical and effective performance indicators.
The case study of this paper would take the performance indicators as the review on IDM (Integrated Device Manufacturers) company, in order to verify whether the SCM performance measurement of the company was balanced from each perspectives of the SCM balanced scorecard.

中文摘要.i
Abstract..ii
誌謝詞....iii
目錄........iv
圖目錄....vi
表目錄...vii
第一章 緒 論......................1
第一節 研究背景與動機 ..1
第二節 研究目的 ..............3
第三節 研究流程 ..............4
第二章 文獻探討...............5
第一節 供應鏈管理 ..........5
第二節 供應鏈管理的關鍵成功因素與績效評估 ..8
第三節 供應鏈管理衡量系統.................................13
第三章 研究設計.....................................................31
第一節 德菲法的研究方法.....................................31
第二節 研究方法 ....................................................36
第四章 供應鏈管理績效衡量指標之德菲法問卷資料分析 ...........................................................................45
第一節 研究參與者 ..............................................45
第二節 供應鏈管理財務獲利面－專家意見統計分析 .45
第三節 最終顧客利益面－專家意見統計分析 .............50
第四節 供應鏈管理流程面－專家意見統計分析 .........55
第五節 供應鏈管理改善面－專家意見統計分析 .........60
第五章 A公司實證研究 ..................................................66
第一節 實證研究結果 ....................................................66
第二節 實證研究小節 ....................................................69
第六章 結論與建議 ........................................................70
第一節 研究結論 ............................................................70
第二節 研究限制 ............................................................72
第三節 未來研究與建議 ................................................72
參考文獻 .........................................................................73
一、中文部分 .................................................................73
二、英文部分 .................................................................73
三、網站部分 .................................................................78
附錄一、第一回研究問卷 .............................................79
附錄二、第二回研究問卷..............................................87

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三、網站部分
Supply Chain Council, Inc., Supply chain operations reference－model, 330 Freeport Road, 2002, www.supply-chain.org