二十一世紀是資訊全面普及、網路資源豐富的世紀，網路教學已成為現代產官學界之教育訓練重要來源。隨著資訊科技的進步與寬頻網路的普及，實現了同步網路教學課程學員在家即可進行即時教學互動活動。學者指出一份適當的品質量表將是成功衡量同步網路教學品質的重要關鍵。然而，如何評量同步網路教學品質的好壞，目前仍極少研究探討此方面問題。因此，本研究是從資訊系統角度出發，旨在發展一份適合衡量同步網路教學品質之量表。
為達上述之目的，本研究首先透過相關文獻蒐集，彙整出一般資訊系統的品質衡量變數，並透過焦點團體訪談，依網路同步教學系統的特性，找出影響同步網路教學品質之關鍵變數，據以編擬量表試題。量表發展過程並參照標準化測驗之發展程序，經初稿擬定、專家諮商、預試、試題分析等過程，以考驗本量表之信度與效度。研究結果顯示，本量表之試題鑑別度與全量表之信度、效度均符合優良試題之要件，量表整體適配度指標亦達統計檢定量之理想標準，為可接受模式。顯示本研究發展之量表具有良好之信度及效度，
本量表的建立可做為衡量同步網路教學品質的適用評量工具。將有助於教學機構於推動同步網路教學服務之規劃與執行參考，協助開發、設計出更符合學習效率與效能需求的網路教學系統，更有助於教學者調整其教導方式，滿足學習者之需求，進而達到高品質同步網路教學之目標。

The 21st century is a century that the information is popularized in full and the Internet resources are abundant, e-learning has gradually become a global phenomenon no only in formal education institutions but also in educational training organizations. Due to the rapid development of broadband Internet, online courses can now offer asynchronous learning activities as well as synchronous learning activities. Some literature have pointed out that online synchronous teaching is the key to engage online learners. How to evaluate the quality of online synchronous teaching becomes an important research topic. However, there is still very little research discussing this issue. Therefore, this study aims to develop a quality scale for evaluating online synchronous teaching from information system perspective.
To achieve the research goal, we first identify some general quality indicators from literature survey; we then conduct a focus group interview to select those essential indicators. A questionnaire of the quality scale is then developed based on those essential indicators. A survey with 308 subjects has been conducted and data were collected to analyze the validity of the quality scale. The results showed that the discrimination, reliability and validity are all conformed to the standardization of scale development procedure. The result also showed that the developed quality scale has a good reliability and validity.
The developed quality scale would be a good reference for administrators of educational organizations, teachers, and researchers. This quality scale will contribute to the planning and operation of the service of online synchronous teaching for administrators, and for teachers to better instructional designs for their online synchronous teaching. Researchers interested in synchronous teaching and learning can tackle the further research issues.

第一章 緒論 1
第一節 研究背景與動機 1
第二節 研究目的與議題 4
第三節 研究範圍與限制 4
第四節 重要名詞釋義 5
第二章 文獻探討 7
第一節 網路教學 7
第二節 同步網路教學環境的演進 10
第三節 同步網路教學品質衡量 13
第四節 標準化測驗程序 18
第三章 研究方法 21
第一節 研究架構 21
第二節 研究對象 21
第三節 量表設計 22
第四節 量表資料分析工具及方法 24
第四章 研究結果與分析 29
第一節 編製同步網路教學品質量表初稿 29
第二節 同步網路教學品質量表前測結果分析 45
第三節 同步網路教學品質量表正式問卷結果分析 53
第四節 整體量表分析結果 74
第五章 結論與建議 77
第一節 研究結論 77
第二節 量表的應用與意涵 78
第三節 未來研究方向建議 80
參考文獻 82
附錄一 同步網路教學品質量表-專家效度問卷 87
附錄二 同步網路教學品質量表-前測問卷 92
附錄三 同步網路教學品質量表-正式問卷 96

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