論文內容摘要：
高科技製造產業產品生命週期愈來愈短，新科技應用也日新月異，產品管理將更為複雜與困難，這也使組織需具備靈活與快速的特性，而隨著國際競爭環境的多重變化，組織變革、重組、再造等過程成為企業管理的常態性任務，持續尋找適當的變革管理，組織管理變革成為整體營運極為重要的一環。
高科技產業優秀的工程人力資源投入是決定企業競爭優勢的重要指標，如何發揮有效率的技術人才，提昇技術人員的工作績效等的相關議題之探討，對高科技產業之整體發展具有舉足輕重之價值；因此，本研究透過問卷調查與文獻探討的方式，蒐集與分析相關資料，以人力資本開發的觀點，探討在變動的管理環境中技術人員工作滿意度與個人工作績效間之關係；此外，由於知覺組織變革與工作滿意間之關係會隨著員工知覺組織支持而有所不同，因此，本研究亦將探討技術人員的知覺組織支持對知覺組織變革與工作滿意度間關係之調節作用。
本研究以C電子公司技術人員為研究對象，採取工作績效配對問卷調查方法，主要分為工程師、部門（課長、經副理）、廠處（廠處長）等實際執行實務工作與管理之層級。總技術人員數約為1500人，根據61位主管與287位員工的配對調查資料，經統計分析後發現：
一、技術人員的知覺組織變革正向顯著影響工作滿意 度。
二、技術人員的工作滿意度對工作績效的關係不具顯著性影響，參照先前研究顯示兩者間存在著一種不穩定的關係。
三、技術人員知覺組織支持對其知覺組織變革與工作滿意度不具有調節效果。

Abstract
High-tech manufacturing industries face shorter product life cycle increasingly. Application of new technology is also changable. Organizations need to have the characteristics of flexibility and quick response. With the international competition environment, organizational change will become normal in business management practices. Organizational change management becomes a very important issue of the overall business operation.
The excellent technicians of high-tech industry are the key indicators of competitive advantage. How to play and enhance the efficient technical staffs, and create other related performance issues will be discussed. Therefore, the study aims to review literature, survey, collect and analyze relevant information on the view of human capital development. This study has explored the relationships of organizational change, job satisfaction, and job performance of the technical staffs in the changes environment. In addition, the study also explored the perceived organizational support of the technical staffs as a moderator between the organizational change perception and job satisfaction.
For the purposes of the study, the questionnaire survey was conducted for the employees of the C electronic company technicians, where the job performance questionnaires were designed for pairs of supervisor and technician. A total of 61 supervisor questionnaires and 287 staff questionnaires were returned. The results of this study are as follows:
1. Technicians’ organizational change perception is
positively and significantly affected their job
satisfaction.
2. Technicians’ job satisfaction on their job
performance is not significant. According to the
previous studies, there is an unstable relationship
each other.
3.Technicians’ perceived organizational support does
not have significant moderating effect between
organizational change perception and job
satisfaction.

目 錄
第一章 緒論 1
第一節 研究背景 1
第二節 研究動機 3
第三節 研究目的 5
第四節 研究流程 6
第二章 文獻探討 8
第一節 知覺組織變革 8
第二節 工作滿意度 30
第三節 工作績效 40
第四節 知覺組織支持 50
第五節 相關實證研究 56
第三章 研究方法 63
第一節 研究架構與假設 63
第二節 研究變項與衡量工具 65
第三節 研究對象與樣本結構統計 75
第四節 資料分析方法 79
第四章 研究結果與分析 80
第一節 研究變項間相關分析 80
第二節 研究變項之迴歸分析 82
第三節 知覺組織支持之調節效果分析 85
第四節 假設檢驗結果 87
第五章 結論與建議 88
第一節 研究結論 88
第二節 研究意涵 91
第三節 研究限制與未來研究方向 94
參考文獻 96
附錄 研究問卷 103

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