控制在軟體專案開發團隊已經被廣泛的提及與研究，但在過去的研究大多著重在正式控制，針對非正式控制部分的研究，也只以團隊角度出發進行研究。本研究試圖從社會鍵理論的角度，透過個人信念、專案承諾、團隊依附和共識產生的參與如何影響個人的行為，並藉此來了解個人對於專案和團隊之間連結，以及這些關係如何去影響個人服從團隊非正式的共識與規範與是否會激發個人角色外行為之間的關係。本研究採用問卷調查法，透過問卷方式共收集205份問卷，經由這些問卷結果的整理、歸納與分析，本研究找出了社會鍵觀點中的四大因素對於個人產生服從團隊共識形式是有正向顯著的關係存在，在個人的角色外行為展現則是以專案的承諾、個人的信念與共識產生的參與三項因素影響最大，期望本研究結果能對未來相關的研究與業界應用提供一個理論的基礎。

The importance of control in information system development (ISD) project has been widely emphasized. However, most studies focused on formal control and relative few efforts haven been entered to understand the effect of information control. In addition for those studies focus on informal control only viewed this issue from team level perspective. Drawing on the limitations of past studies, this study attempted to query possible antecedents of clan control effectiveness from aspect of the social control theory. In particular, we focus on the effects of personal beliefs, project commitment, team attachment and involvement on the compliance of individuals on group norm. We hypothesized that social bonds lead to compliance as well as extra-role behaviors for individuals within project team. Based on survey data collected from 205 members of ISD project teams. The results confirmed the hypothesized relationship between social bonds and compliance. The analysis also reveals that three factors, including personal beliefs, project commitment, and involvement are associated with external-role behavior. The results of this study can not only serve as a reference for future researches but also generate implications for practitioners.

論文審定書 i
誌 謝 ii
中文摘要 iii
ABSTRACT iv
圖 次 vii
表 次 vii
第一章 緒論 1
第一節 研究背景 1
第二節 研究動機 4
第三節 研究目的 6
第四節 研究流程 6
第二章 相關理論與文獻探討 9
第一節 軟體專案 9
第二節 控制理論 10
第三節 社會鍵理論 12
第四節 組織公民行為 26
第三章 研究方法 28
第一節 研究模型 28
第二節 研究架構推導 30
第三節 資料收集方法 34
第四章 資料分析 39
第一節 樣本特性分析 39
第二節 問卷信度與效度分析 41
第三節 模式分析 49
第五章 結論與建議 53
第一節 研究結果 53
第二節 建議 54
第三節 研究限制與未來研究建議 57
參考文獻 59
附錄 70

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