由於技職教育辦學宗旨之一乃為產業界培育人才，其中之「實習」即為落實理論學習於實務運用之課程設計。本研究主要即在探討餐旅業實習情境對專業承諾之影響及其透過實習經驗滿意度、自我效能之中介效果，進而影響專業承諾之關係。研究結果顯示，由於實習情境、實習經驗滿意度、自我效能與專業承諾間具顯著正相關，可知若學生認為實習情境愈佳，實習經驗滿意度愈好，自我效能愈高，其專業承諾亦愈強；實習情境與實習經驗滿意度、自我效能及專業承諾之影響性驗證結果均部份成立；實習經驗滿意度、自我效能對專業承諾有顯著正向影響並具中介效果，可知，實習經驗滿意度、自我效能在實習情境與專業承諾之關係上扮演重要角色。因此，本研究建議在業界方面可作工作重新設計、培養支持性上司，以改善實習情境並提升學生實習經驗滿意度；就另一方面，亦建議學校在學生實習前、實習中給予必要之協助與心理建設、辦理定期聚會及學生實習心得交流，針對學生實習時所面臨之問題給予輔導與協助，以提升學生自我效能及實習經驗滿意度。

One of the goals to the technical and vocational education is for the industry to breed the talent persons. For reaching this purpose, Internship - the course was designed to practice training for the theory learning. The major purposes of this research were those: 1. To explore the influence on the relationship between the internship’s circumstance and the professional commitment. 2. The mediating effects of the internship’s experience satisfaction and self-efficacy, and follow that, the influences to the professional commitment. The results indicated that: the relationship between the internship’s circumstance, internship’s experience satisfaction, self-efficacy and professional commitment have the positively relations; the assumption about the affects between the internship’s circumstance, internship’s experience satisfaction, self-efficacy and professional commitment have some been supported; both the internship’s experience satisfaction and self-efficacy positively affect the professional commitment and have the mediating effect. The results show that: the internship’s experience satisfaction and self-efficacy are the important parts on the relationship between the internship’s circumstance and professional commitment. Follow those results, the study suggests that the hospitality industry could do the job redesigned and breed the senior official that could support the students to improve the students’ internship experience satisfaction; by the other way, it suggests the colleges should help the students to do the prepareing before leaving for the hotel to take the internship and assemble the students between the period of their internship to know the opinions about that and assist them to improve the internship’s experience satisfaction and students’ self-efficacy.

目錄 I
表目錄 II
圖目錄 IV
第一章 緒論 1
第一節 研究背景與動機 1
第二節 研究目的 3
第三節 研究流程 4
第二章 文獻探討 6
第一節 實習情境 6
第二節 專業承諾 16
第三節 自我效能 20
第四節 實習經驗滿意度 23
第三章 研究設計 27
第一節 研究架構 27
第三節 研究假設 41
第四節 資料蒐集方法與樣本特性分析 43
第五節 資料處理與分析方法 47
第六節 研究限制 48
第四章 實證分析與討論 50
第一節 各研究變項之特性分析 50
第二節 各研究變項間相關性分析 74
第三節 各相關變項之影響性分析與探討 78
第四節 實習經驗滿意度、自我效能中介效果分析探討 84
第五章 結論與建議 87
第一節 結論 87
第二節 建議 96
參考文獻 99
附錄 112
附錄一 餐旅相關科系實施三明治教學制度之學校科系與實習期間 112
附錄二 2004.7-12三明治教學制度學校於國際觀光旅館實習人數統計 116
附錄三 實習情境對實習生專業承諾之影響—以餐旅業為例 前測問卷 118
附錄四 實習情境對實習生專業承諾之影響—以餐旅業為例 正式問卷 121

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