Title page for etd-0329110-122312


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URN etd-0329110-122312
Author Chun-mao Chu
Author's Email Address No Public.
Statistics This thesis had been viewed 4664 times. Download 1167 times.
Department Information Management
Year 2009
Semester 2
Degree Master
Type of Document
Language zh-TW.Big5 Chinese
Title A Knowledge-based Approach for Business Process Analysis
Date of Defense 2010-03-20
Page Count 153
Keyword
  • Business Process Modeling
  • Business Process
  • Business Process Analysis
  • Business Process Reengineering
  • Business Process Redesign
  • Expert System
  • Knowledge-based System
  • Abstract Business Process (BP) design reflects managerial needs and may directly influence business performance. A good design could substantially increase managerial performance, while a bad one would be inefficient, lack of flexibility, mess cost effective and eventually miss the business strategy.
    The widespread of information technology has raised the need to redesign or modify business processes in order to fit the trend of automation and computerization. As a result, business process reengineering (BPR) has gained much attention in 1990s. In recent years, a new paradigm, called Service Science, Management and Engineering (SSME), becomes a new management innovation. Service process design becomes a new science that can be applied to support service innovation and management.
    Previous research on BPR includes two major directions: one focuses on managerial aspects of business processes, including the planning, implementation, and critical factors of BPR; the other focuses on the design aspects pf business processes with a target of making processes more efficient. For research on process design, most deal with the syntactic structure of the process. They analyze the syntax structure of a process. This can help find design errors such as deadlocks, livelocks, and even infinite loops in a process. Not many studies have investigated whether a process design meets its managerial goals.
    This research presents a knowledge-based approach to dealing with the managerial issue of whether a process design matches specific managerial goals. This thesis contains a new business process modeling method that allows a business process to be diagnosed by knowledge-based rules. We have defined three managerial goals in process design: effectiveness, efficiency, and flexibility. Each activity in a business process has its goal. Through the analysis of activities and their associated goals, we can determine whether a business process is properly designed.
    In order to show the feasibility of the proposed approach, we have implemented a JAVA-based prototype expert system and used it to check two sample business processes. The contributions of the study are two-fold. Academically, it proposed a new approach for business process diagnosis, which can help determine whether a process meets its managerial goal. In practice, businesses can use the concepts developed in the thesis to make their business processes more effective by matching activities with intended managerial goals.
    Advisory Committee
  • Hwang, San-Yih - chair
  • Lee, Ching-Chang - co-chair
  • Liang, Ting-Peng - advisor
  • Files
  • etd-0329110-122312.pdf
  • indicate accessible in a year
    Date of Submission 2010-03-29

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