在知識經濟時代中，國內外組織推行知識管理已蔚為趨勢並成為取得競爭優勢的主要來源之一，但如何應用知識管理來提升決策績效之相關研究甚少。本研究藉由企業營運模擬決策系統介面，依據該系統所設定的績效指標作為組織決策績效標準，並透過數位平台與問卷收集數據衡量受測組織的知識蓄積與選取、知識分享以及知識創新等知識管理流程能力，透過徑路分析了解三類型組織知識管理能力、決策屬性以及組織決策績效三者間關係，研究結果發現組織知識創新能力為主要正向影響組織決策績效之因素，而組織知識分享能力顯著中介組織知識蓄積選取能力以及組織知識創新能力，並就相關研究結果，嘗試對組織如何運用知識管理支援決策提出建議。

This research investigates the correlation between organizational knowledge management capabilities, perceived decision process attributes and decision performance. This study provides preliminary evidence that organizational knowledge creating capability serves as a foundation for research of decision performance in the organization.

Through manipulation of organizational decision simulation system and verifiable weekly reports, we gather data of organizational decision performance from simulation system and related measurements of organizational knowledge management capabilities and decision process attributes from weekly reports respectively. Significant positive influences existed between organizational knowledge creating capability and decision performance. Besides, organizational knowledge sharing capability mediates the influence from organizational knowledge retaining & capturing capability to that of organizational knowledge creating capability. Discussions and improvement recommendations are provided on promoting organizational decision performance based on knowledge management capabilities and perceived decision process attributes to the empirical results.

第1章 緒論 1
1.1 研究背景 1
1.2 研究目的 4
1.3 研究流程 4
第2章 相關文獻回顧 6
2.1 知識管理之意涵 6
2.2 知識管理的基礎能力模式 11
2.3 知識管理支援決策過程的面向 18
2.4 知識管理與決策績效 21
第3章 初步研究 25
3.1研究架構 25
3.2 研究假設 26
3.3 模擬平台與決策案例 26
3.4 研究變數操作型定義 32
3.5 初步結果分析 35
第4章 修正研究 41
4.1 修正之研究架構 41
4.2 研究假設 42
4.3 研究變數操作型定義 44
4.4 結果分析 48
第5章 結論與建議 55
5.1 研究結論與建議 55
5.2 研究限制與後續研究方向 57
參考文獻 62
附錄 74
附錄1：決策模擬系統介紹 74
附錄2：組織成員每週決策報告書 76

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