隨著經濟全球化與自由化的發展，國際分工愈趨細密，產品生命週期愈趨短促，企業間的競爭也日趨激烈且多元化。企業在面對詭譎多變的時代及處於日趨競爭的環境中，有效的供應鏈管理將可以協助企業厚植競爭優勢，面對未來的挑戰。
本研究以Tan（2002）對供應鏈的探討為基礎，並修正部分量表內容，對個案公司相關單位，採全面性的問卷調查，共獲得有效問卷206份。分析導入供應鏈管理時，所需注意的實務和關鍵因素有哪些項目？並藉由相關性分析及迴歸分析等統計分析，探討這些項目和企業績效表現之間的相關性及因果關係，同時並探討個案公司員工，對公司本身績效表現的認知程度有何差異？
主要獲致的結果為：（1）確立25項實務和11項關鍵因素，是供應鏈管理必須具備和成功實施所不可或缺的項目，且和績效表現之間存有相關性；（2）實務中的三個因素構面均和績效表現之間存有因果關係；（3）員工由於職務的不同，對績效的認知差異最大，績效中則以「顧客服務品質」，在各人口統計變數中，存在的認知差異最大。

With the development of globalized and liberalized economy, the work allocate becomes more precise and the product life cycle becomes shorter. For many firms, in a changing era and intense global competition environment, effective supply chain management can help organizations to achieve competitive advantage in facing future challenge.
This study was according to the Tan’s (2002) research on the supply chain management (SCM) with some measures modified from the viewpoint of actuality. 206 samples were collected. The objective of this study was to derive a set of SCM practices and to identify the major concerns in implementing a successful SCM program. This study also relates the practices and concerns to firm’s performance by means of correlation analysis and multiple linear regression analysis.
The major findings are: (1) identified 25 items of practices and 11 items of concerns that are critical for the successful SCM. (2) supply chain integrated, supply management, and strategy planning are significant correlation with performance. (3) different position has significant perception difference in performance; customer service quality has the most significant perception difference in each demographic variables.

謝 詞 --------------------------------------------------------- 一
中文摘要 ------------------------------------------------------- 二
英文摘要 ------------------------------------------------------- 三
目 錄 --------------------------------------------------------- 四
表 次 --------------------------------------------------------- 六
圖 次 --------------------------------------------------------- 七

第一章

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