Title page for etd-0602108-104332


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URN etd-0602108-104332
Author Mei-Chu Shih
Author's Email Address No Public.
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Department Business Management
Year 2007
Semester 2
Degree Master
Type of Document
Language zh-TW.Big5 Chinese
Title Research for Service Quality of KHB Information System and It's User Satisfaction
Date of Defense 2008-05-05
Page Count 105
Keyword
  • Information System
  • DeLone & McLean Information System Success Model
  • Abstract Abstract
    This research adopts DeLone & McLean (2003) information system success Model to take the Service Quality of KHB Information System service quality as the research subject, and makes an investigation on the Service Quality of KHB Information System users like ships shipping industry, the ship serves the agent industry, loading and unloading contracting industry, etc. It is carried by the questionnaire and discusses the correlation between information quality, system quality, service quality and user satisfaction relations. This discovery of the research is listed as follows:
    一、 "Information Quality" positively affects "User Satisfaction" of KHB Information System.
    二、 "System Quality" positively affects "User Satisfaction" of KHB Information System.
    三、 "Service Quality" positively affects "User Satisfaction" of KHB Information System.
    四、 "User Satisfaction" positively affects "System Benefit" of KHB Information System.
    The conclusion of the research is that the Service Quality of KHB Information System service quality has a positive influence on the users’ satisfaction, and further positively influences system benefit. Meanwhile, it reveals that users have different needs for the Service Quality of KHB Information System and suggests that KHB may provide tailored service to the users.
    Keywords:Information System, DeLone & McLean information system success Model
    Advisory Committee
  • Iuan-yuan Lu - chair
  • Hsien-tang Tsai - co-chair
  • Jen-Her Wu - advisor
  • Tsuang Kuo - advisor
  • Files
  • etd-0602108-104332.pdf
  • indicate not accessible
    Date of Submission 2008-06-02

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