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博碩士論文 etd-0605112-205248 詳細資訊
Title page for etd-0605112-205248
論文名稱
Title
落實六標準差之關鍵要素-以中鋼公司為例
Key Ingredients for the Implementation of Six Sigma - A Study of China Steel Corporation
系所名稱
Department
畢業學年期
Year, semester
語文別
Language
學位類別
Degree
頁數
Number of pages
117
研究生
Author
指導教授
Advisor
召集委員
Convenor
口試委員
Advisory Committee
口試日期
Date of Exam
2012-05-17
繳交日期
Date of Submission
2012-06-05
關鍵字
Keywords
能力適配、六標準差、價值適配、關鍵要素、落實
ability fit, value fit, Key ingredients, Implementation, Six Sigma
統計
Statistics
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The thesis/dissertation has been browsed 5694 times, has been downloaded 958 times.
中文摘要
隨著產業競爭愈趨激烈,顧客對產品或服務的品質要求更高的同時,企業界與學術界也不斷演繹出新的工具、方法與標準,尋求各種可資改善營運績效的方法,以滿足顧客的期望。其中六標準差是近年來相當受到企業關注的產物,咸認是一種聚焦於客戶需求,改善製程能力的系統化與結構化方法,是一種結合品質管理要素與企業流程再造的組織變革方法。唯,導入六標準差活動所需資源龐大,落實成效值得關注。

本主題以體制理論、創新落實氛圍、創新與價值適配、以及創新與能力適配等觀點的相關研究為基礎,建立研究模型,並整合相關文獻之問項,從大型傳統企業的觀點修訂研究量表,以六標準差專案成員為母體,採分層隨機抽樣方式,對個案公司進行問卷調查,共獲得有效問卷323份,並利用路徑分析與逐步迴歸二種方式,進行資料分析。

就個案公司而言,研究結論顯示 (1)受到『規範性』影響的員工,心態上或許傾向認為應該落實六標準差活動,但會實際就此採取行動,參與活動的機會並不高;(2)『落實氛圍』對於員工『落實創新』沒有顯著影響;(3)『價值適配』與『創新落實』及『績效改善』均具有顯著關係,顯示只要六標準差計畫能為員工個人帶來價值,員工不但在情感上願意去落實,甚至可以跳過情感面,直接採取實際行動,並獲得實質績效改善;(4)『能力適配』與『創新落實』關係顯著,但與『績效改善』關係不顯著,意味著能力與績效之間只有間接關係,而無直接關係,也就是說『能力』必須透過『意願』才能獲得『績效』,員工若無意願,能力再強,也無法展現其改善績效。
Abstract
With the increasingly fierce industry competition and customers demanding higher quality products or service at the same time, top-notch companies and academic communities have continuously evolved many tools, methods, standards for seeking the improvements in the operational performances to bridge gaps in customers’ expectations. Among these practices, Six Sigma has been recognized as a systematic and structured methodology that attempts to improve process capabilities through its focus on customers’ needs. It has been described as an approach for organizational changes, which incorporates elements with quality management and business process re-engineering. However, adopting Six Sigma into effect is a costly investment, assessments of implementation performance shall be prudently made.

This study is based on the perspectives of institutional theory, implementation climate, innovation-values fit, and innovation-abilities fit with some modified measures from the viewpoints of large manufacturing companies. 323 samples were taken by stratified random sampling.

The major findings are (1) Normative pressure might influence the employees’ intentions of innovation implementation, but not enough to cause real actions. (2) The influence of an organization’s climate upon the innovation implementation is not evident. (3) Innovation -value fit has directly influenced upon the innovation implementation and can directly enhance the performance improvements. (4) The influence of Employees’ current abilities upon innovation implementation is evident.
目次 Table of Contents
論文審定書........................................................................................................................i
誌謝.................................................................................................................................. ii
中文摘要......................................................................................................................... iii
英文摘要......................................................................................................................... iv
目錄...................................................................................................................................v
圖次.................................................................................................................................vii
表次..................................................................................................................................ix
第一章 緒論.....................................................................................................................1
第一節 研究背景.........................................................................................................1
第二節 研究動機.........................................................................................................2
第三節 研究對象.........................................................................................................3
第四節 研究目的.........................................................................................................4
第五節 研究流程.........................................................................................................4
第六節 論文架構.........................................................................................................6
第二章 文獻探討.............................................................................................................7
第一節 六標準差.........................................................................................................7
第二節 體制理論.......................................................................................................15
第三節 創新落實氛圍與價值適配...........................................................................18
第四節 創新與能力適配...........................................................................................21
第五節 人口統計變數的效應...................................................................................23
第三章 研究設計...........................................................................................................24
第一節 研究架構.......................................................................................................24
第二節 研究變項之操作型定義及衡量方法...........................................................25
第三節 抽樣計畫.......................................................................................................31
第四節 前測...............................................................................................................32
第五節 資料分析方法...............................................................................................45
第四章 資料分析與討論...............................................................................................46
第一節 樣本敘述統計...............................................................................................46
第二節 信度(reliability)分析.....................................................................................53
第三節 效度(validity)分析........................................................................................54
第四節 研究構面的關聯分析...................................................................................62
第五節 創新落實之影響因素...................................................................................67
第六節 創新落實之預測模式...................................................................................71
第七節 人口統計變數的影響...................................................................................73
第五章 結論與建議.......................................................................................................84
第一節 結論...............................................................................................................84
第二節 管理意涵.......................................................................................................85
第三節 研究限制.......................................................................................................89
第四節 後續研究建議...............................................................................................90
參考文獻.........................................................................................................................91
附錄.................................................................................................................................96
參考文獻 References
中文部分
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英文部分
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