知識早已被認定是創造組織競爭優勢的重要資源。知識分享很重要，因為人力資本不同於有形的資產，人力資本越經過使用越增加其價值。然而，專業人員對知識分享卻有著極大的障礙，使得知識無法得到最佳的利用與配置。尤其是資訊人員，包括系統分析師、程式設計師、資料庫人員與網路工程師等不同知識領域的員工，他們的工作具創造性且技術密集，常常需要合作開發專案，知識的分享與在這個族群中更顯其重要性。
本研究採用一個成熟的社會理論—社會交換理論，來建構一個影響知識分享行為的研究模式。將知識的分享視為是一種人與人間的社會交換行為，研究其中重要的變數。並應用社會交換理論學者所提出之構念，例如「信任」、「溝通」、「相互依賴」、「已知比較水準之結果」 (Outcomes Given at Comparison Level) 等，並整合傳統組織中的信任模式，來建立研究架構，以瞭解這些變數對知識分享行為的影響。
研究結果發現，知識分享(KS)行為主要受到資訊人員間「溝通」、「信任」、與「相互影響」等三變數的直接影響。而「相互依賴」、「已知比較水準之結果」、與「對信任的傾向」則是KS的間接影響因素。本研究的貢獻，在學術上提供了一個配適度極高的知識分享模式，可供未來研究者使用。在實務上之含意，則是提供有意做好知識分享的企業瞭解知識分享之關鍵成功因素。

Knowledge has been considered as the important resource to the competitive advantage of an organization. Knowledge sharing is critical because intellectual assets, unlike physical assets, increase in value with use. Knowledge and intellect grow exponentially when shared.
However, Professionals’ reluctance to exchange knowledge inhibits sharing. Knowledge always could not be allocated well. Therefore, this paper is based on an empirical investigation of knowledge-sharing from information system (IS) professionals. Through a social perspective, it explores the important affecting factors on Knowledge-sharing behavior. The main contribution of this study is to adopt a well-established social theory, i.e., Social Exchange Theory (Blau, 1964；Thibaut &Kelley, 1959；Homans, 1958) to construct a knowledge-sharing research model, which provides some practical and academic suggestions for the future.

第一章 緒論………………………………………………………..…....1
第一節 研究背景……………………………………………………………..1
第二節 研究動機……………………………………………………………..2
第三節 研究目的……………………………………………………………..3
第四節 論文架構……………………………………………………………..4

第二章 文獻探討…………………………………………….………….5
第一節 知識分享……………………………………………………………5
第二節 社會交換理論………………………………………………………9

第三章 研究模式及假說推導與建立…………………………………23
第一節 資訊人員知識分享行為的相互依賴—相互影響面……………...24
第二節 資訊人員知識分享行為的溝通—信任面………………………...27
第三節 資訊人員知識分享行為的知識分享程度………………………...35

第四章 研究方法與設計………………………………………………38
第一節 變數測量…………………………………………………………...38
第二節 問卷設計…………………………………………………………...43
第三節 研究設計…………………………………………………………...44
第四節 資料分析方法與工具……………………………………………...44

第五章 資料分析……………………………………………………....45
第一節 基本資料說明………………………………………………….…..45
第二節 信度與效度之檢測………………………………………….……..46
第三節 路徑分析…………………………………………………….……..48

第六章 結論與建議……………………………………………...…….54
第一節 研究結果說明……………………………………………………...54
第二節 研究貢獻……………………………………………………...……56
第三節 研究限制……………………………………………………..….…57
第四節 未來研究方向……………………………………………...………57

附錄一 問卷………………………………………...………………...59
參考文獻…………………………………………...…………………...64

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