本研究旨在瞭解連鎖咖啡店的部分工時人員的人格特質、工作滿足與離職傾向的關係，並探討工作滿足的中介效果。本研究採問卷調查法，以便利抽樣方式選取全台連鎖咖啡店部分工時人員，共計有效樣本131份，回收率80.86%。本研究主要結果為：
1. 人格特質中的親和性與外向性對離職傾向有顯著的正向影響，勤勉正直性則為負向影響。
2. 員工對薪資福利、升遷制度、與主管之人際互動的滿意度，對離職傾向有顯著的負向影響。
3. 親和性對工作內容、與同事和主管之人際互動的滿意度有顯著的正向影響；外向性對於升遷制度、與同事和主管之人際互動的滿意度則有負向效果；勤勉正直性對於薪資福利、與同事之人際互動的滿意度有顯著的正向影響。
4. 與主管之人際互動之滿意度對於親和性對離職傾向的關係有部分中介效果；薪資福利的滿意度對勤勉正直性與離職傾向間關係有部分中介效果；外向性對於離職傾向的影響，升遷制度、與主管之人際互動的滿意度有完全中介效果。

The purpose of this study is to find the relationship among personality, job satisfaction, and turnover intention of part-time employees in coffee chains, and verifying the mediating effects of job satisfaction on the relationship between personality and turnover intention. It tested hypotheses through questionnaire. By the convenience sampling method, 131 returned questionnaires in total were regarded as valid (80.86% response rate).

The findings have been summarized as the following:
1. Employees whose personality was more agreeable, more extraverted or less conscientious tended to have more turnover intention.
2. Employees with higher satisfaction at pay, promotions and supervision were prone to have lower turnover intention.
3. Employees with agreeableness personality had higher satisfaction at the work itself, coworkers and supervision. Employees with extraversion personality had lower satisfaction at promotions, coworkers and supervision. Employees with conscientiousness personality had higher satisfaction at pay and coworkers.
4. The satisfaction at supervision has partly mediating effects between agreeableness and turnover intention. The satisfaction at pay has partly mediating effects between conscientiousness and turnover intention. And the satisfaction at pay and supervision does act as a mediator between extraversion and turnover intention.

摘要 ........................................................................................................................... i
Abstract ..................................................................................................................... ii
致謝詞 ..................................................................................................................... iii
目錄 ......................................................................................................................... iv
圖目錄 ...................................................................................................................... v
表目錄 ..................................................................................................................... vi
第一章 緒論
第一節 研究背景與動機 ............................................................................ 1
第二節 研究目的 ....................................................................................... 3
第三節 研究流程 ....................................................................................... 4
第二章 文獻探討
第一節 咖啡連鎖業產業概述 .................................................................... 5
第二節 部分工時人員 .............................................................................. 12
第三節 人格特質 ..................................................................................... 17
第四節 工作滿意 ..................................................................................... 23
第五節 離職傾向 ..................................................................................... 29
第六節 相關實證研究 .............................................................................. 35
第三章 研究方法
第一節 研究架構與假設 .......................................................................... 38
第二節 研究變項的操作型定義與衡量方法 ........................................... 39
第三節 半結構式訪談的實施內容與結果 ............................................... 43
第四節 問卷調查對象與實施方式 .......................................................... 48
第五節 資料分析方法 .............................................................................. 49
第四章 研究結果
第一節 描述性統計分析 .......................................................................... 51
第二節 相關分析 ..................................................................................... 56
第三節 迴歸分析 ..................................................................................... 58
第五章 結論與建議
第一節 研究發現與結論 .......................................................................... 64
第二節 管理意涵 ..................................................................................... 66
第三節 研究限制與後續研究之建議 ....................................................... 68
參考文獻 ................................................................................................................ 69
附件一：訪談題目 ................................................................................................. 84
附件二：研究問卷 ................................................................................................. 85

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