Responsive image
博碩士論文 etd-0617118-062926 詳細資訊
Title page for etd-0617118-062926
論文名稱
Title
多次互動下的團隊情感氛圍:探討團隊情感事件、成員人格特質的角色、及其對團隊績效的影響
Group Affective Tone across Multiple Interactions: The Roles of Group Affective Events, Member Personality Traits, and Its Effects on Team Performance
系所名稱
Department
畢業學年期
Year, semester
語文別
Language
學位類別
Degree
頁數
Number of pages
48
研究生
Author
指導教授
Advisor
召集委員
Convenor
口試委員
Advisory Committee
口試日期
Date of Exam
2018-07-05
繳交日期
Date of Submission
2018-07-17
關鍵字
Keywords
團隊情感氛圍、團隊情感事件、團隊人格特質、成員互助行為、團隊績效
Group affective tone, Group affective events, Member personality traits, Helping behavior, Team performance
統計
Statistics
本論文已被瀏覽 5733 次,被下載 0
The thesis/dissertation has been browsed 5733 times, has been downloaded 0 times.
中文摘要
本研究以情感事件理論(Affective Events Theory)為基礎,探討團隊成員共同經歷的情感事件是否影響每次互動時的團隊情感氛圍、以及團隊情感事件的影響是否會因團隊人格特質而異。此外,本研究亦檢視每次互動時的團隊情感氛圍是否會透過影響成員互助行為,從而影響團隊領導者評估的績效表現。
本研究之對象跨足57個企業與自我管理團隊,並以「時間間隔為主」抽樣法(interval-contingent sampling)進行團隊問卷調查,每兩週收集一次團隊互動資料,各團隊回收了3~5次不等的互動問卷,共計186次的團隊互動資料。HLM分析結果顯示:(1)在每次團隊互動中,正向情感事件與正向團隊情感氛圍、負向情感事件與負向情感氛圍,皆呈顯著正向相關;(2)與預期相反,盡責性人格較高的團隊,面臨負向事件時,反而會強化負向團隊情感氛圍的發生,而盡責性人格較低的團隊,在遭遇到正向事件時,更能強化正向團隊情感氛圍;(3)正向團隊情感氛圍會透過提升成員互助行為,促進團隊績效表現,而負向團隊情感氛圍則會透過降低成員互助行為,減少團隊績效表現。
Abstract
Based on affective events theory, discussed the dynamics of group affective events to affect group affective tone and the influence of member personality traits to group affective event, as well as the moderating role of helping behavior on group affective tone and performance.
Using interval-contingent sampling in 57 cross-functional and self-managing team. The survey was taken every twice weeks. This thesis repeatedly assessed 3~5 weeks (within-team level, N=186). The results of HLM indicated: (1) Group affective event was positively related to group affective tone within team; (2) Teams with low conscientiousness are more likely to strengthen positive group affective tone when confronted with positive group affective event. However, team with high conscientiousness are more likely to strengthen negative group affective tone when confronted with negative group affective events; (3) Helping behavior mediated the relationship between group affective tone and team performance.
目次 Table of Contents
論文審定書 i
誌謝 ii
摘要 iii
Abstract iv
目錄 v
圖次 vi
表次 vi
第一章、緒論 1
第二章、文獻探討 4
第一節、團隊情感氛圍的定義與理論基礎 4
第二節、團隊情感事件與團隊情感氛圍的關係:團隊人格特質的調節效果 5
第三節、團隊情感氛圍與團隊績效的關係:成員互助行為的中介效果 8
第三章、研究方法 9
第一節、研究架構 9
第二節、前導研究 9
第三節、研究樣本與施測程序 10
第四節、研究工具 11
第五節、資料分析方式 14
第四章、研究結果 15
第一節、各變數間敘述性統計與相關性係數 15
第二節、假設檢定 16
第五章、結論與建議 20
第一節、研究結論 20
第二節、管理意涵 21
第三節、研究限制與未來建議 23
參考文獻 24
附錄一:團隊正、負情感事件統整表 28
附錄二:正式問卷(企業版、學生版) 31
圖次:
圖1 研究架構 9
圖2 團隊盡責性對正向團隊情感事件與正向團隊情感氛圍的調節效果 17
圖3 團隊責任性對負向團隊情感事件與負向團隊情感氛圍的調節效果 18
表次:
表1 團隊互動層次(WITHIN-TEAM LEVEL)敘述性統計與相關性係數 15
表2 團隊層次(TEAM LEVEL)敘述性統計與相關性係數 16
表3 團隊人格特質對團隊情感事件與正向團隊情感氛圍之調節效果 17
表4 團隊人格特質對團隊情感事件與負向團隊情感氛圍之調節效果 18
表5 各項變數之關係及中介效果 19
參考文獻 References
一、中文文獻:
紀乃文(2009)。團隊情感氛圍的前因、動態改變及後果變數之研究。國立政治大學企業管理研究所博士論文,未出版,台北。
蔡維奇、紀乃文(2008)。團隊情感氛圍形成的前因、情境調節、及個人層次後果變項之研究。組織與管理,1(1),1-37。
二、英文文獻:
Bantel, K. A., & Jackson, S. E. (1989). Top management and innovations in banking: Does the composition of the top team make a difference? Strategic Management Journal, 10, 107-124.
Bartel, C. A., & Saavedra, R. (2000). The collective construction of work group moods. Administrative Science Quarterly, 45, 197-231.
Barsade, S. G., Ward, A. J., Turner, J. D. F., & Sonnenfeld, J. A. (2000). To your heart's content: A model of affective diversity in top management teams. Administrative Science Quarterly, 45, 802-836.
Barsade, S. G. (2002). The ripple effect: Emotional contagion and its influence on group behavior. Administrative Science Quarterly, 47(4), 644-675.
Brief, A. P., & Weiss, H. M. (2002). Organizational behavior: Affect in the workplace. Annual Review Psychology, 53, 279-307.
Bono, J. E., Foldes, H. J., Vinson, G., & Muros, J. P. (2007). Workplace emotions: The role of supervision and leadership. Journal of Applied Psychology, 92(5), 1357-1367.
Boyce, C. J., Wood, A. M., & Brown, G. D. A. (2010). The dark side of conscientiousness: Conscientious people experience greater drops in life satisfaction following unemployment. Journal of Research in Personality, 44(4), 535-539.
Clark, L. A., & Watson, D. (1988). Mood and the mundane: Relations between daily life events and self-reported mood. Journal of Personality and Social Psychology, 54(2), 296-308.
Cianci, A. M., & Klein, H. J. (2010). The effect of negative feedback on tension and subsequent performance: The main and interactive effects of goal content and conscientiousness. Journal of Applied Psychology, 95(4), 618-630.
Chi, N. W., Chung, Y. Y., & Tsai, W. C. (2011). How do happy leaders enhance team success? the mediating roles of transformational leadership, group affective tone, and team processes. Journal of Applied Social Psychology, 41, 1421-1454.
Diener, E., & Emmons, R. A. (1984). The independence of positive and negative affect. Journal of Personality and Social Psychology, 47(5), 1105-1117.
DeNeve, K. M., & Cooper, H. (1998). The happy personality: Traits and a meta-analysis of 137 personality subjective well-being. Psychological Bulletin, 124(2), 197-229.
Edmondson, A. (1999). Psychological safety and learning behavior in work teams. Administrative Science Quarterly, 44, 350-383.
Fisher, C. D. (2000). Mood and emotions while working: missing pieces of job satisfaction? Journal of Organizational Behavior, 21(2), 185-202.
George, J. M. (1990). Personality, affect, and behavior in groups. Journal of Applied Psychology, 75(2), 107-116.
George, J. M. (1991). State or Trait: Effects of positive mood on prosocial behaviors at work. Journal of Applied Psychology, 76(2), 299-307.
George, J. M., & Brief, A. P. (1992). Feeling good-doing good: A conceptual analysis of the mood at work-organizational spontaneity relationship. Psychological Bulletin, 112(2), 310-329.
George, J. M., & James, L. R. (1993). Personality, affect, and behavior in groups revisited: Comment on aggregation, levels of analysis, and a recent application of within and between analysis. Journal of Applied Psychology, 78(5), 798-804.
George, J. M. (1995). Leader Positive Mood and Group Performance: The Case of Customer Service. Journal of Applied Social Psychology, 25, 778-795.
George, J. M. (1996). Group affective tone, In M. A. West (Ed.), Handbook of Work Group Psychology (pp. 77-93). Chicester, UK: Wiley.
Gosling, S. D., Rentfrow, P. J., Swann, J., & William, B. (2003). A very brief measure of the Big-Five personality domains. Journal of Research in Personality, 37, 504-528.
Hektner, J. M., Schmidt, J. A., & Csikszentmihalyi, M. (2007). Experience sampling method: Measuring the quality of everyday life. Thousand Oaks. CA: Sage.
Kelly, J. R., & Barsade, S. G. (2001). Mood and emotions in small groups and work teams. Organizational Behavior and Human Decision Processes, 86, 99-130.
Kessler, T., & Hollbach, S. (2005). Group-based emotions as determinants of ingroup identification. Journal of Experimental Social Psychology, 6(41), 677-685.
Knight, A. P. (2015). Mood at the midpoint: Affect and change in exploratory search over time in teams that face a deadline. Organization Science, 1(26), 99-118.
Larsen, R. J. & Ketelaar, T. (1989). Extraversion, neuroticism, and susceptibility to positive and negative mood induction procedures. Personal. Individ. Differ., 10(12), 1221-1228.
McCrae, R. R., & Costa, P. T. (1989). Reinterpreting the Myers-Briggs Type Indicator from the perspective of the five-factor model of personality. Journal of Personality, 57, 7-40.
Barrick, M. R., Mount, M. K., & Strauss, J. P. (1993). Conscientiousness and performance of sales representatives: Test of the mediating effects of goal setting. Journal of Applied Psychology, 78(5), 715-722.
Mischel, W., & Shoda, Y. (1998). Reconciling processing dynamics and personality dispositions. Annual Review of Psychology, 49, 229–258.
Miner, A. G., Glomb, T. M., & Hulin, C. (2005). Experience sampling mood and its correlates at work. Journal of Occupational and Organizational Psychology, 78,171-193.
Matsumoto, D. (2006). Are cultural differences in emtion regulation mediated by personality traits? Journal of Cross-Cultural Psychology, 37(4), 421-437.
Mehta, A., Feild, H., Armenakis, A., & Mehta, N. (2009). Team goal orientation and team performance: The mediating role of team planning. Journal of Management, 35, 1026-1046.
Ng, K. Y., & Van Dyne, L. (2005). Antecedents and performance consequences of helping behavior in work groups: A multilevel analysis. Group and Organization Management, 30(5), 514-540.
Pirola-Merlo, A., Härtel, C., Mann, L., & Hirst, G. (2002). How leaders influence the impact of affective events on how leaders influence the impact of affective events on team climate and performance in R&D teams. The Leadership Quarterly, 5(13), 561-581.
Smith, E. R., Seger, C. R., & Mackie, D. M. (2007). Can emotions be truly group level? evidence regarding four conceptual criteria. Journal of Personality and Social Psychology, 3(93), 431-466.
Paulsen, H. F. K., Klonek, F. E., Schneider, K., & Kauffeld, S. (2016). Group affective tone and team performance: A week level study in project teams. Frontiers in Communication, (1), 1-10.
Rhee, S. Y. (2006). Shared emotions and group effectiveness: The role of broadening-and-building interactions. In K. Mark Weaver (Ed.), Proceedings of the sixty-fifth annual meeting of the academy of management (CD), ISSN 1543-8643.
Schneider, B. (1987). The people make the place. Personnel Psychology, 40, 437-453.
Salgado, J. F. (1997). The five factor model of personality and job performance in the european community. Journal of Applied Psychology, 82(1), 30-43.
Tajfel, H., & Turner, J. C. (1986). The social identity theory of intergroup behavior. In S. Worchel & W. G. Austin (Ed.), Psychology of Intergroup Relations (pp. 7-24). Chicago, IL: Nelson-Hall.
Tsai, W. C., Chi, N. W., Grandey, A. A., & Fung, S. C. (2012). Positive Group Affective Tone and Team Creativity: Negative Group Affective Tone and Team Trust as Boundary Conditions. Journal of Organizational Behavior, 33, 638-656
Sole, K., Marton, J., & Hornstein, H. A. (1975). Opinion similarity and helping: Three field experiments investigating the bases of promotive tension. Journal of Experimental Social Psychology, 11, 1-13.
Sy, T., Côté, S., & Saavedra, R. (2005). The contagious leader: impact of the leader's mood on the mood of group members, group affective tone, and group processes. Journal of Applied Psychology, 90(2), 295-305.
Tajfel, H., & Turner, J. C. (1979). An integrative theory of intergroup conflict. In W. G. Austin and S. Worchel (Ed.), The social psychology of intergroup relations (pp. 33-47). Monterey, CA: Brooks/Cole.
Totterdell, P. (2000). Catching moods and hitting runs: Mood linkage and subjective performance in professional sport teams. Journal of Applied Psychology, 85(6), 848-859.
Tanghe, J., Wisse, B., & Van Der Flier, H. (2010). The formation of group affect and team effectiveness: The Moderating Role of Identification. British Journal of Management, 2(21), 340-358.
Wiersema, M. F., & Bantel, K. A. (1992). Top management team demography and corporate strategic change. The Academy of Management Journal, 35(1), 91-121.
Weiss, H. M., & Cropanzano, R. (1996). Affective events theory: A theoretical discussion of the structure, causes and consequences of affective experiences at work. Research in Organizational Behavior, (18), 1-17.
Watson, D., Clark, L. A., & Tellegen, A. (1988). Development and validation of brief measures of positive and negative affect: The PANAS scales. Journal of Personality and Social Psychology, 6(54), 1063-1070.
Zelenski, J. M., & Larsen, R. J. (1999). Susceptibility to affect: A comparison of three personality taxonomies. Journal of Personality, 67, 761-791.
電子全文 Fulltext
本電子全文僅授權使用者為學術研究之目的,進行個人非營利性質之檢索、閱讀、列印。請遵守中華民國著作權法之相關規定,切勿任意重製、散佈、改作、轉貼、播送,以免觸法。
論文使用權限 Thesis access permission:自定論文開放時間 user define
開放時間 Available:
校內 Campus:永不公開 not available
校外 Off-campus:永不公開 not available

您的 IP(校外) 位址是 44.210.240.31
論文開放下載的時間是 校外不公開

Your IP address is 44.210.240.31
This thesis will be available to you on Indicate off-campus access is not available.

紙本論文 Printed copies
紙本論文的公開資訊在102學年度以後相對較為完整。如果需要查詢101學年度以前的紙本論文公開資訊,請聯繫圖資處紙本論文服務櫃台。如有不便之處敬請見諒。
開放時間 available 永不公開 not available

QR Code