資訊科技的發達使得人與人之間距離縮短,國家與國家之間的疆界模糊、人類的生活及工作方式遭遇前所未有的衝擊,並直接的帶動了企業的經營變革,面對十倍速時代的來臨,企業必須深刻體認賴以生存的競爭力,一般認為資訊科技的應用,就代表著,企業在經營效率及效果的展現,運用資訊科技是否對於企業製造績效帶來影響.係本研究探討的重點之一.
隨著台灣以優異的品質與製程,日漸鞏固「全球製造中心」地位的今天，日後要承接的不再只是單純的製造訂單，而是全球分工產銷的訂單,未來台灣製造廠商面對的最大考驗，就是供應鏈管理（supply chain management）的挑戰，這也是能否提高競爭力的關鍵,而供應鏈管理是否對企業製造績效有影響,為本研究探討的重點之二。
由於商業與資訊的發達，供應鏈管理已成為企業管理重視的一項利器，但其究竟是否與資訊科技的發展有密切的關係，並影響著企業之製造績效為本研究探討的重點之三。
本研究嚐試以台灣地區半導體後段製程產業之79家為樣本進行抽樣並獲得37%問卷有效回收率。研究結果獲得以下結論
1. 資訊科技應用程度對供應鏈管理能力有顯著性差異。
2. 供應鏈管理能力對製造績效有顯著性差異。
3. 資訊科技應用程度對製造績效沒有顯著性差異

The development of information technology (IT) shortens the distance between people, blurs the boundaries among countries. People confront unprecedented shock in both living and working styles. Facing the era of speed, the firms have to recognize what their surviving competence is. Generally the adoption of IT indicates the efficiency and effectiveness of a firm. Therefore, the first centerpiece in this study is to examine the influence of adoption of IT on the manufacturing performance of thefirms.
With its high quality and excellent process capability in manufacturing industry, Taiwan has currently become the "global manufacturing center". Nowadays Taiwan's firms will contract the orders of production and sales from global division of labor rather than simple manufacturing orders. The challenge that Taiwan's firms will confront in the future will be supply chain management (SCM), which is also a key issue for a firm to enhance its competence. Therefore, the second centerpiece in this study is to examine the influence of supply chain management on the manufacturing performance of the firms.
Supply chain management has become a good tool of the firms in their business management. Therefore, the third centerpiece in this study is to examine the relationship between supply chain management and the development of IT, and their influence on the manufacturing performance of the firms.
79 semiconductor downstream firms were used as target of sampling for data collection, while effective recalling rate is 37%. The result of this study indicates:
1. The application extent of IT with the capability of SCM reaches significant level.
2. The capability of SCM with the manufacturing performance reaches significant level.
3. The application extent of IT with the manufacturing performance does not reach significant level.

目 錄
誌謝辭 I
英文摘要 IV
表目錄 VIII
圖目錄 X
第一章 緒論 1
第ㄧ節 研究背景與動機 1
第二節 研究目的 4
第三節 研究對象 5
第四節 研究流程 10
第二章 文獻探討 11
第一節 資訊科技 11
第二節 供應鏈管理 18
第三節 資訊科技與供應鏈管理 29
第三章 研究方法 35
第一節 研究架構 35
第二節 研究假設 36
第三節 變數操作型定義 44
第四節 研究設計與衡量 54
第五節 抽樣方法與樣本結構 56
第六節 資料分析方法 57
第七節 研究限制 58
第四章 實證分析 60
第一節 各構面因素之萃取 60
第二節 信度與效度分析 66
第三節 資訊科技與供應鏈管理指標之建構 71
第四節 群集分析 73
第五節 變異數分析 75
第五章 結論與建議 82
第一節 研究發現 82
第二節 後續研究建議 85
附錄ㄧ 研究問卷 92

表目錄

表1-1 國內封裝業近年重要指標 7
表1-2 國內廠商集中度及排名的詳細列表 7
表1-3 我國測試業總體指標 9
表2-1 資訊科技的功能矩陣 12
表2-2 供應商與製造商關係比較（Maloni ＆ Benton，1997） 25
表2-3 供應鏈績效衡量（Beamon， 1998） 28
表3-1 本研究資訊科技衡量項目 45
表3-2 供應鏈管理分析模式之分析項目(一) 47
表3-3 供應鏈管理分析模式之分析項目(二) 48
表3-4 供應鏈管理分析模式之分析項目(三) 49
表3-5 本研究落實供應鏈管理衡量構面 50
表3-6 製造績效衡量構面之整理 52
表3-7 本研究製造績效達成程度衡量構面 53
表3-8 廠商之基本資料統計 56
表4-1 資訊科技之因素分析 60
表4-2 供應鏈管理之因素分析 62
表4-3 製造績效之因素分析 64
表4-4 資訊科技之信度分析 66
表4-5 製造績效之信度分析 67
表4-6 供應鏈管理之信度分析 68
表4-7 K-Means分群法之變異數分析 72
表4-8 K-Means法之分群結果 72
表4-9 K-Means分群法之變異數分析 73
表4-10 K-Means法之分群結果 73
表4-11 供應鏈管理能力之變異數齊一性檢定 75
表4-12 供應鏈管理能力之變異數分析 76
表4-13 供應鏈管理能力之Tukey聯合信賴區間檢定 76
表4-14 製造績效之變異數齊一性檢定 77
表4-15 製造績效之變異數分析 78
表4-16 製造績效之變異數齊一性檢定 78
表4-17 製造績效之變異數分析 79
表4-18 製造績效之Tukey聯合信賴區間檢定 80

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