本研究目的在了解角色衝突與組織公民行為之間的影響，關係是角色衝突影
響組織公民行為的中介因素，且助人者的性別會調節此段中介關係。此研究同時
也探討組織公民行為對隔日之角色衝突和關係的影響，本研究以經驗抽樣法，於
連續 10 天收集 36 名全職印尼華人之行為作為樣本資料。研究結果顯示角色衝突
與組織公民行為之間存在正向關係。除此之外，本研究還發現組織公民行為對角
色衝突和關係之間存在正相關關係。此外，本研究結果也顯示，關係可以成為角
色衝突與組織公民行為之間的中介效果，而助人者的性別可以弱化角色衝突和關
係之間的關係。

The objective of this study is to examine the relationship between role conflict and
Organizational Citizenship Behavior (OCB), which is mediated by guanxi and
moderated at the first stage of the model by gender of helper. Also, this study tested the
impact of OCB to role conflict and guanxi in the next day. This study applied the
experience sampling method by using 36 full-time overseas Chinese Indonesian as
samples in ten days, and this study found that role conflict was positively related to
OCB. Besides that, this study found that OCB was positively related to both role
conflict and guanxi. Moreover, the results indicated that guanxi could be a mediator
between role conflict and OCB. Gender of helper could moderate the relationship
between role conflict and guanxi

Table of Contents
Thesis Validation Letter i
摘要 .........................................................................................................................................ii
Abstract ...................................................................................................................................iii
Table of Contents..................................................................................................................... iv
List of Figures.......................................................................................................................... vi
List of Tables.......................................................................................................................... vii
Chapter 1 Introduction ..............................................................................................................1
1.1 Background Literature..............................................................................................1
1.2 Research Objectives ..................................................................................................4
Chapter 2 Literature Review .....................................................................................................5
2.1 Relationship between Role Conflict and OCB..........................................................5
2.2 Relationship between OCB and Role conflict ...........................................................9
2.3 Guanxi as the mediator between role conflict and OCB.........................................10
2.4 Gender as a moderator between role conflict and OCB.........................................13
Chapter 3 Research Method ....................................................................................................16
3.1 Research Framework ..............................................................................................16
3.2 Sample and Procedure.............................................................................................19
3.3 Measure ...................................................................................................................22
3.3.1 Organizational Citizenship Behavior (OCB)................................................22
3.3.2 Role Conflict..................................................................................................23
3.3.3 Gender...........................................................................................................24
3.3.4 Guanxi ...........................................................................................................24
3.3.5 Control Variables..........................................................................................25
3.4 Analyzing Method ...................................................................................................26
Chapter 4 Results....................................................................................................................27
4.1 Factor Analysis ........................................................................................................27
4.2 Descriptive Statistics and Correlations ...................................................................28
4.3 Hypothesis Testing...................................................................................................29
4.3.1 Linear Regression-Normal Analysis.............................................................29
4.3.2 Linear Regression-Time Lagged Analysis....................................................37
Chapter 5 Discussion ..............................................................................................................42
5.1 Theoretical Implication ...........................................................................................42
5.2 Practical Implication ...............................................................................................44
5.3 Limitation and Future Suggestions.........................................................................45
REFERENCES.......................................................................................................................47
APPENDIX 1 – Personal Information Form (English Version)................................................52
APPENDIX 2 – Personal Information Form (Bahasa Version) ................................................58
APPENDIX 3 – Daily Questionnaire (English Version) ..........................................................64
APPENDIX 4 – Daily Questionnaire (Bahasa Version) ...........................................................74

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