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博碩士論文 etd-0623108-092222 詳細資訊
Title page for etd-0623108-092222
論文名稱
Title
高績效人力資源管理措施與員工離職之關係
none
系所名稱
Department
畢業學年期
Year, semester
語文別
Language
學位類別
Degree
頁數
Number of pages
121
研究生
Author
指導教授
Advisor
召集委員
Convenor
口試委員
Advisory Committee
口試日期
Date of Exam
2008-06-14
繳交日期
Date of Submission
2008-06-23
關鍵字
Keywords
訪談、離職率、高績效人力資源管理措施
high performance work practice, turnover rate, interview
統計
Statistics
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The thesis/dissertation has been browsed 5753 times, has been downloaded 0 times.
中文摘要
當企業的人力流失嚴重,也就是員工的離職率過高時,不但造成企業成本的增加,影響員工的工作士氣,對顧客造成負面的觀感,並且長遠來說會影響企業的績效。本論文以質性訪談的方式,訪問了四家企業在人力資源管理上的作法,想試著找出他們採用了那些共同的人力資源管理最佳實務,也就是所謂的高績效人力資源管理措施,以至於能成功的降低或控制員工離職率在一個合理的範圍內。
在整理並歸納四家企業的訪談內容後有以下發現: 能夠幫助企業降低或維持較低員工離職率的高績效人力資源管理措施必須包括: 多元化的招募及首重人格特質的之甄選,建立績效考核制度、升遷發展制度、教育訓練制度,及個人薪資獎金之間的緊密連結,以及提供實用性與溫情式的員工福利。而這樣的作法同時適用於偏向讓數字說話的績效導向管理文化及寬厚仁慈的家長式管理,且不論企業處於高科技製造業亦或服務業,也都適用。
Abstract
When employee turnover rate in a company is too high, not only it will result in the increase of cost, affecting employee morale, making negative impression on customers, but also impacting corporate performance in the long run. This research uses one of the qualitative research techniques to study the human resource management practices of the four interviewed companies, trying to identify the best practices they have in common that contribute to the decline of employee turnover rate or maintain it within acceptable level.
After interviewing the four companies, two in service industry and the other two in high-tech manufacture industry, this research analyzed their human resource management practices, and found five best practices they have in common that help these four companies successfully keep employee turnover rate in control. Therefore this research concluded that a company, whether it is in service industry or high-tech manufacture industry, or whether its organizational culture is more performance-oriented or rather paternalistic, by recruiting employees through diversified approaches and selecting them by their personalities, and strongly linking performance appraisal system, reward system, promotion system and training and development system together, the synergy of the best practices all together will contribute to the decline or maintain of employee turnover rate.
目次 Table of Contents
論文摘要 I
Abstract IV
表目錄 VI
圖目錄 VII
第一章 緒論 1
第一節 研究動機 1
第二節 研究目的 2
第三節 研究流程 3
第二章 文獻探討 5
第一節 人力資源管理與組織績效的關係 5
第二節 高績效人力資源管理措施 10
第三節 員工離職 14
第四節 影響員工離職的人力資源管理措施 19
第五節 員工離職對組織的影響 24
第三章 研究方法 28
第一節 個案研究法及研究架構 28
第二節 研究過程 29
第三節 研究限制 34
第四章 個案公司研究分析 35
第一節 A個案公司訪談分析 35
第二節 B個案公司訪談分析 43
第三節 C個案公司訪談分析 51
第四節 D個案公司訪談分析 57
第五節 個案綜合分析與命題發展 63
第五章 結論與建議 67
第一節 研究結論 67
第二節 研究建議 70
參考文獻 73
一、中文部分 73
二、英文部分 75
附錄 82
一、訪談問題大綱 82
二、個案公司訪談逐字稿 83
A公司訪談逐字稿 83
B公司訪談逐字稿 90
C公司訪談逐字稿 98
D公司訪談逐字稿 109
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