||Fastener industry has developed for fifty years in Taiwan, and it created significant contribution to be called “Economic Miracle”. First, this research used questionnaire as research. The purpose is to understand the fastener company’s opinion adopt automobile’s quality system of QS 9000 or ISO/TS 16949 to understand the company’s motivation, benefit and long term performance after adopting the QS9000 and ISO/TS 16949. Moreover, this research interviewed six companies in fastener industry to understand the certification of quality how to affect the fastener industry.|
In questionnarire aspect, quality system will affect in two sides. One side is reducing the company’s the inner cost, including less bad products, inner process improvement etc. The other side is improving customer satisfaction, including fast and correct delivery, best handle customer complainant.
Otherwise, from interview results we discovered that the fastener company in Taiwan must provide more additionally valuable products. In order to enter this product niche, to got quality certification is the necessary condition and is the way to build the entry barrier. Therefore, getting several quality certifications are the basic competitive strategies of the company and also build the competitive advantages of the company. It is not only improving company’s profit, but also promoting supply chain performance in this industry.