Responsive image
博碩士論文 etd-0628107-113347 詳細資訊
Title page for etd-0628107-113347
論文名稱
Title
有效建立知識管理文化之研究—以中鋼公司為例
the study of how to establish the culture of knowledge management in China Steel Corportion
系所名稱
Department
畢業學年期
Year, semester
語文別
Language
學位類別
Degree
頁數
Number of pages
85
研究生
Author
指導教授
Advisor
召集委員
Convenor
口試委員
Advisory Committee
口試日期
Date of Exam
2007-06-10
繳交日期
Date of Submission
2007-06-28
關鍵字
Keywords
組織變革、知識管理績效指標、知識管理文化、關鍵成功因素
organization change, key successful factor, KM performance index, knowledge management culture
統計
Statistics
本論文已被瀏覽 5761 次,被下載 22
The thesis/dissertation has been browsed 5761 times, has been downloaded 22 times.
中文摘要
在知識經濟時代,每一個企業無不期望維持及發展其獨特的核心競爭力,強調發展成為以知識為基礎的知識型組織;並透過企業文化及激勵制度的規劃,鼓勵企業員工願意與他人分享其個人經驗與知識,讓個人知識能迅速擴散成為團隊知識,進而累積成為組織知識,加快學習創新及問題解決反應的速度,以因應外在環境的快速變化及維持競爭優勢。透過知識管理有效率的累積及創造智慧資本,以使企業保持永續價值,成功將是屬於能不斷地創新、並快速學習吸收與運用新知以創造價值的企業,因此公司應該將知識視為一項重要的資產並妥善的進行管理。
知識的蒐集、累積、運用或創新,人都將是最重要的關鍵。知識管理首要面對的是「人」及「文化變革」的問題,建立知識管理文化即在使組織內的每個人不但具備知識管理觀念與能力,更要在組織內形成共同的知識管理行為習慣,以永續的進行組織內知識的學習分享創新與蓄積。本研究便是針對中鋼公司如何有效建立知識管理文化之探討,希望能達到下列之目的:
1.透過文獻找出推動知識管理成功應掌握的關鍵因素
2.訂定符合企業需求可追蹤評估之知識管理績效指標
3.搜集企業進行組織變革之有效作法
4.確定有效建立知識管理文化之架構模式
5.研究的成果可供國內企業在建立知識管理文化時參考。
本研究從文獻中去探討知識管理成功的關鍵因素及知識管理績效指標,並依據所建立知識管理文化架構模式在中鋼公司的實際運用情形,彙集整理如何透過組織變革的作法,以掌握實現知識管理成功關鍵因素及落實執行知識管理績效指標評量,達成知識管理文化之塑造。
Abstract
In the era of knowledge-based economy, every enterprise invariably expects to maintain and develop its core competence and emphasize that the enterprise should become a knowledge organization based on knowledgement. Meanwhile, through the enterprise culture and the working out of inspiration system, the employees will be willing to share their experiences and knowledge with others. From this respect the personal knowledge will become team knowledge which will speed up the response of learning of innovation and solution of problems to cope with the rapid change of environment and to preserve the advantage of competitiveness.

By means of knowledge management (KM) an enterprise can create and pile up efficiently the intelligence accumulation, which maintain the enterprise’s value forever. Success belongs to the enterprise that is constantly innovating, promptly learning and creating the value with new knowledge. This is why an enterprise should regard KM as an important asset and direct it properly.

No matter the collection, accumulation, use and innovation of knowledge, human is always the key factor to influence the effect. The first priority of KM is to face the problems of “human” and “culture change” To establish the culture of KM is that every member of the organization has to qualify oneself for concept and ability of KM. At the meantime the common behavior of performing KM should be shaped up as a habit to maintain constantly the learning, sharing, innovating and accumulating of knowledge.

This study is aimed at the exploration of how to establish the culture of KM in CSC and hope to implement the following goals:
1. To find out and control the key factors of urging KM successfully through research papers,
2. To establish KM performance index which can be traced and evaluated and corresponded with enterprise demand,
3. To collect efficient means which can perform the organization reformation,
4. To confirm the establishment of the fundamental structure of KM,
5. To support other domestic enterprises with the achievements of KM culture made by our research.

From the research papers this study explores the successful key factors and the performance indexes of KM. Via the practical application of the fundamental structure of KM in CSC, we reach the construction of KM culture through gathering the methods of organization reformation, the control of accomplishing of key factors and the carry out of estimation of KM performance.
目次 Table of Contents
論文摘要 ................................................................................................................... ii
中文摘要 ....................................................................................................................iii
Abstract ....................................................................................................................iv
誌謝詞 ....................................................................................................................... vi
目 錄 ....................................................................................................................... vii
表目錄 … ix
圖目錄 ....x
第一章 緒論 ........................................................................................................... 1
第一節 研究背景與動機 ............................................................................... 1
第二節 研究目的 ........................................................................................... 3
第三節 研究流程 ........................................................................................... 4
第二章 文獻探討 ................................................................................................... 5
第一節 知識管理架構與活動 ....................................................................... 5
第二節 知識管理成功關鍵因素 ................................................................... 11
第三節 知識管理績效指標 ........................................................................... 16
第四節 組織變革作法 ................................................................................... 24
第五節 知識管理文化 ................................................................................... 26
第三章 研究方法 ................................................................................................... 33
第一節 個案研究法 ....................................................................................... 33
第二節 研究架構  ....................................................................................... 34
第三節 研究對象 (個案公司) ..................................................................... 36
第四章 個案分析與討論 ....................................................................................... 44
第一節 個案公司推動知識管理背景 ........................................................... 44
第二節 個案公司推動知識管理作法 ............................................................45
第三節 個案公司推動知識管理成果 ........................................................... 50
第四節 綜合分析結果驗證 ........................................................................... 57
第五章 結論與建議. .............................................................................................. 63
第一節 結論 ....................................................................................................63
第二節 管理實務意涵 ................................................................................... 66
第三節 研究建議 ............................................................................................67
參考文獻 ................................................................................................................... 68
ㄧ、中文部份 ........................................................................................................... 68
二、英文部分 ........................................................................................................... 71
參考文獻 References
一、中文部分

中國生產力中心 著,2004,產業知識管理技術輔導與推廣計畫知識管理技術輔導,中國鋼鐵公司知識管理專案計劃書。

王采白,2002,高科技產業知識管理文化與組織績效之關聯性分析,中山大學人力資源管理研究所碩士論文。

林東清 著,2003,知識管理,台北:智勝文化事業有限公司。

林懿宏,「中鋼的企業傳承」,training (培訓雜誌國際中文版),2005年9月,23 期,26-33。

能力雜誌 著,2005,「中國鋼鐵公司以柔克鋼的知識管理之旅」,知識管理,臺北:中國生產力中心。

邱如美譯,John P.Kotter 著,1998,領導人的變革法則,臺北: 天下遠見。

余佑蘭譯,Pentti Sydanmaanlakka 著,2002,建構智慧型組織:有效整合績效管理、能力管理和知識管理的組織模式,臺北:中國生產力中心。

李秀芬,2004,企業文化、經營策略、任用策略與經營績效關係,國立中山大學人力資源管理研究所碩士論文。

史孟蓉、劉瑞瓏,1999,「一個建構學習性組織之知識管理整合模型」,中華民國科技管理研討會論文集,科技管理學會。

江玲譯,Deal & Kennedy 著,1984,塑造企業文化,台北:經濟與生活出版事業。

汪昭芬,2000,組織學習、知識創造、知識蘊蓄與創新績效之關聯性研究:科技製造業、一般製造業及服務業之實證,國立成功大學企業管理學系碩士論文。

吳淑鈴,2001,企業特性、人力資源管理措施與知識導向文化關係之研究,中山大學人力資源管理研究所碩士論文。

吳承芬譯,森田松太郎、高梨智弘著,1999,知識管理的基礎與實例,台北:小知堂文化。

吳克瑩,2004,以組織學習觀點評估知識管理實務應用之研究,國立中山大學資訊管理研究所碩士論文。

洪儒瑤,2001,台灣知識管理應用現況,台北大學企研所碩士論文。

洪明洲譯,James Brain Quinn 等著,1999,知識管理與創新,臺北:商周。

胡瑋珊譯,Davenport T. H. & Prusak L.著,1999,知識管理:企業組織如何有效運用知識,臺北:中國生產力中心。

張文菁,2001,企業特性、人力資本、產業環境以及組織績效之相關性研究,中山大學人力資源管理研究所碩士論文。

張玉文譯,Peter F. Drucker等著,2000,知識管理,臺北:天下遠見。

張玉文,2000,「知識管理的重要角色」,遠見知識管理別冊III,P.280-282。

張玉文、莊素玉,2000,張忠謀與台積的知識管理,台北:遠見。

馬曉雲編著,2000,知識管理實務運用,微軟出版社。

趙立功,2003,「製造業KM導入案例∼中鋼」,2003年知識管理國際研討會,臺北:經濟部工業局主辦。

趙立功,2006,94年知識管理執行成果暨95年推動目標報告,中國鋼鐵公司。

趙立功,2007,95年知識管理執行成果暨96年推動目標報告,中國鋼鐵公司。

黃維譯,E.Wenger, R.McDermott & W. M. Snyder 著,2003,知識社群,臺北: 天下遠見。

楊函譯,Dan S. Cohen 著,2006,變革領導,臺北: 天下遠見。

游玉梅,1999,「知識管理--二十一世紀人力資源發展的新策略(下)」,公務人員月刊,41 期:39-47。

湯明哲,1999,「知識建構優勢」,台積董事長張忠謀與台積的知識管理,104-110,台北:天下遠見。

彭德中譯,河野豐弘著,1990,改造企業文化:如何使企業展現活力,台北:遠流出版社。

陳信賓,2003,鋼鐵業知識管理研究與創新阻礙因素之研究-以中鋼公司為例,國立中山大學企業管理研究所碩士論文。

鄧美華主編,2006,「鋼鐵漢子的智慧錦囊-中國鋼鐵公司」,人力創新密碼,1-11,行政院勞工委員會職業訓練局

廖月娟 陳琇玲譯,Peter M. Senge 等著,,2001,第五項修練Ⅲ變革之舞(上),台北:天下遠見。

廖月娟 陳琇玲譯,Peter M. Senge 等著,2001,第五項修練Ⅲ變革之舞(下),台北:天下遠見。

廖盈昇,1999,企業文化對於知識管理應用之影響:國內企業之實證研究,國立中正大學資訊管理研究所碩士論文

廖肇弘,2000,「善用知識管理系統創造企業智慧」,管理雜誌,310 期:38-40。

劉京偉 譯,2000,知識管理的第一本書,勤業管理顧問公司 著,台北:商周。

黎家銘,2003,政府部門推動知識管理之關鍵成功因素探討—以高雄市政府為例
,國立中山大學公共事務管理研究所碩士論文。

譚大純、劉廷揚、蔡明洲,1999,「知識管理文獻之回顧與分類」,中華民國科技研討會論文集,第一集,623-636。

譚大純,2001,「知識管理績效之衡量」,國科會九十年度管理一學門一般管理領域專題研究計畫成果發表會論文集,高雄:義守大學管理研究所。


二、英文部份
Alavi, M., & Leidner. D. E., 1999. Knowledge management system: issues, challenges, andbenefits. Communications of the ais, 1(7): 1-37.

Gold, H., Andrew, Malhotra Arvind, and H. Segars Albert, 2001. Knowledge management: anorganizational capabilities perspective, Journal of Management Information Systems,18(1):75-96.

Apostolou D. & Mentzas G. 1999. Managing Corporate Knowledge: A comparative analysis of experience in consulting firms. Knowledge and Process Management 6(4): 129-138 .

Argote, L., 1999. Organizational learning: creating, retaining, and transferring knowledge, Boston, Mass. Kluwer Academic Publishers.

Barney, J. B. 1986. Organizational culture: can it be a source of sustained competitive
advantage? Academy of Management Review, 11(3): 663.

Bartlett, C., & Ghoshal, S. 1995. Rebuilding behavioral context: turn process reengineering into people rejuvenation. Sloan Management Review, 7(1): 11-23.

Bill Gates, 1999. Business At the speed of thought: succeeding in the digital economy,Warner Books Incorporated .

Bonora, E.A., & Revang, O. 1991. A strategic framework for analying professional service firms—developing strategies for sustained performance. Strategic Management SocietyInterorganizational Conference, Toronto, Canada.

Bontis, N. 1999. Managing organizational knowledge by diagnosing intellectual capital: framing and advancing the state of the field. International Journal of Technology Management, 18(5-8): 433-463.

Brink, T. L. 1991. Corporate cultures: a color coding metaphor. Business Horizons, 34(5): 39-44.

Burns, L., & Stalker. G.M. 1961. The management of innovation, London: Tavistock
Publications.
Cook, R. A. & Rousseau, D. M. 1988. Behavioral norms and expectations: a quantitative approach to the assessment of orga nization Culture. Group and Organizational Studies,13(3): 245-273.

Cook, S. D. N., & Yanow. D. 1993. Culture and organizational learning. Journal of
Management Inquiry, 2(4): 373-390.

Damanpour, F. 1991. Organizational innovation: a meta-analysis of effects of determinants and moderators. Academy of Management Journal, 34(3): 555-590.

Davenport, T. H., De Long. W, & Beers. M. C. 1998. Successful knowledge management projects. Sloan Management Review, 39(2): 443-57.

Davenport, T., & Prusak. L. 1998. Working knowledge: how organizations manage what they know, Harvard Business School Press.

De Long, D. W., & Liam. F. 2000. Diagno sing cultural barriers to knowledge management. Academy of Management Executive, 14(4): 113-127.

Denison, P. R., & Spreitzer, G. M. 1991. Organizational culture and organizational
development: a competing values approach. Research in Organizational Change and
Development, 5: 1-21.

Deshpande, R., & Webster, F. E. 1989. Organiza tional culture and marketing: defining the research agenda, Journal of Marketing, 53: 3-15.

Ellen M. Knapp, 1998. Knowledge management, Business and Economic Review, July-Sept: p.5.

Ganesh, D.B. 1998. Managing knowledge through people. Knowledge and Process
Management, 5(3): 165-171.

Gardner, M. P. 1985. Creating a corporate culture for the eighties. Business Horizons, 28: 59-63.

Gibert, M., & Gordey-Hayes M. 1996. Understanding the process of knowledge transfer to achieve successful technological innovation. Technovation, 16(6): 365-385.
Glasser, P. 1998. The knowledge factor—knowledge management. Cio Magazine, 12(6): 108-114.

Greengard, S. 1998. Ho w to make km a reality. Workforce, 77(10): 90-92.
Hansen, M.T., Nohria, N., & Tierney, T., 1999. What’s Your Strategy For Managing
Knowledge. Harvard Business Review, 77(2):106-117.

Hedlund, G. 1994. A model of knowledge management and the n-form corporation. Strategic Management Journal, 15(1):73-90.

Hickins, M. 1999. Xerox shares its knowledge. Management Review, 88: 40-45.
Howells, J. 1996. Tacit knowledge, innovation and technology trans fer. Technology Analysis and Strategic Management, 8(2): 91-106.

James, Brain Quinn, Philip Anderson, & Sydney Finkelstein, 1996. Knowledge management. Harvard Business Review, 18(1):4-8

Jones, S. 1996. Developing A Learning Culture: Empowering people to deliver quality, innovation, and long-term success, London, New York: Mcgraw-Hill Book Co.

Knapp, E. M. 1998. Knowledge management. Business & Economic Review, July-Sept, 3-6.

Koudsi, S. 2000. Actually, it is like brain sur gery. Fortune, 141(6): 233-235.

Koeing, 1998. IBM knowledge management, Information Today, July-August, p.51.

Liebowitz, J. 1999. Key ingredients to the success of an organization’s knowledge
management strategy. Knowledge and Process Management, 6(1): 37-40.

Marilyn, M. 1998. Knowledge management at hp consulting. Journal of Knowledge
Management, autumn, 71-77.

Martin, B. 2000. Knowledge management within the context of management: an evolving relationship. Singarpore Management Review, 22(2): 17-36.

Martin, J., & Siehl, C. 1983. Organizational culture and counter-culture: an uneasy symbiosis. Organizationl Dynamics, 12(2): 52-64.

Mcmanis, G.L., & Leibman, M.S., 2000. corporate culture: what it can and cannot do.
Personnel Administrator, 33(12): 24-29.

Michael, H. 1999. Xerox shares its knowledge. Management Review, 88(8): 40-45.

Mills, D., And Friesesn, B. 1992. The learning organization. European Management Journal, 10(2): 146-156.

Morten T. Hansen, Nitin Nohria. 1999. What’s your strategy for managing knowledge.
電子全文 Fulltext
本電子全文僅授權使用者為學術研究之目的,進行個人非營利性質之檢索、閱讀、列印。請遵守中華民國著作權法之相關規定,切勿任意重製、散佈、改作、轉貼、播送,以免觸法。
論文使用權限 Thesis access permission:校內一年後公開,校外永不公開 campus withheld
開放時間 Available:
校內 Campus: 已公開 available
校外 Off-campus:永不公開 not available

您的 IP(校外) 位址是 44.197.114.92
論文開放下載的時間是 校外不公開

Your IP address is 44.197.114.92
This thesis will be available to you on Indicate off-campus access is not available.

紙本論文 Printed copies
紙本論文的公開資訊在102學年度以後相對較為完整。如果需要查詢101學年度以前的紙本論文公開資訊,請聯繫圖資處紙本論文服務櫃台。如有不便之處敬請見諒。
開放時間 available 已公開 available

QR Code