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博碩士論文 etd-0629107-144031 詳細資訊
Title page for etd-0629107-144031
論文名稱
Title
ERP 導入過程中影響知識移轉之因素
Factors of Knowledge Transfer in ERP Implementation
系所名稱
Department
畢業學年期
Year, semester
語文別
Language
學位類別
Degree
頁數
Number of pages
99
研究生
Author
指導教授
Advisor
召集委員
Convenor
口試委員
Advisory Committee
口試日期
Date of Exam
2007-06-25
繳交日期
Date of Submission
2007-06-29
關鍵字
Keywords
顧問、ERP導入、知識移轉、資訊能力、代理人行為、結構方程式
structural equation modeling, agency behavior, IT capability, Knowledge transfer, consultants, ERP implementation
統計
Statistics
本論文已被瀏覽 5836 次,被下載 5201
The thesis/dissertation has been browsed 5836 times, has been downloaded 5201 times.
中文摘要
ERP(Enterprise Resource System)是能串連商業流程與內部資源的關鍵軟體,因此讓
企業能快速回應市場需要,然而企業的導入成敗、深度各不相同,因此企業通常會雇用
顧問來協助導入。導入公司期望顧問能將導入知識移轉給內部員工,好讓內部員工能進
行導入工作,並學習維護獨立維護系統。本研究檢視在這種複雜資訊系統導入情境中,
影響雙方達成知識移轉的條件。文獻參考自ERP 知識移轉先行條件以及ERP 知識移轉
之個案研究,本研究提出知識移轉所需建立的機制,以及導入方與顧問方各自對知識移
轉機制的影響。
本研究資料收集自175 個ERP 導入專案中導入方與顧問方的樣本,與先前研究不
同的是,本研究納入導入方資訊能力、顧問方代理人行為。而分析結果則顯示知識移轉
仰賴有良好的知識移轉機制,而機制則受到雙方條件的影響,其中並證明5 個主要假說
皆為支持,而21 個各因素之間的次假說中則有12 個成立,分析結果也驗證了資訊能力
及代理人行為各自對導入方及顧問方條件的調節關係。
研究結果為:(1)整合ERP 導入知識移轉先行條件與個案發現之各因素,來解釋ERP
導入中雙方的因素影響。(2)確認各因素的顯著解釋力之後,更進一步提升了對知識移
轉的解釋效果 (3)納入了新的構面及測量尺度,並發展成一整合模式,可廣泛適用於
ERP 導入情境及其他需要外部知識之資訊系統的情形。
Abstract
Enterprise resource planning (ERP) system is the critical software that streamlines
processes and allocates internal resources, so firms can make quick responses to the market.
However, not all firms can implement it successfully, so usually consultants are used to aid in
the implementation process. Client firms expect consultants to transfer implementation
knowledge to inner employees; therefore inner employees can contribute to the
implementation process and learn how to maintain ERP systems by themselves. This research
studies both consultant’s and client’s factors to achieve knowledge transfer in such complex
system implementation. Based on prior researches including the antecedents of knowledge
transfer and case studies on it, a sender-receiver model is developed. This model suggests that
knowledge transfer is founded on proper mechanisms, which are influenced by consultant’s
and client’s factors.
Data were collected from both consultants and clients, and 175 samples were valid.
Unlike prior studies, this model includes the client’s information technology capability and
consultant’s agency behavior. The analysis suggests that knowledge transfer is founded on
sound mechanisms, which are influenced by bilateral factors. The analysis also provides
support for all 5 hypotheses and 12 of the 21 subhypotheses of bilateral factors, and it
confirms two moderating relationships.
These results (1) adapt antecedents of knowledge transfer and case findings to a
sender-receiver model, (2) enhance the goodness of model by integrating antecedents and
case findings, (3)incorporate new IS-related constructs and measures in an integrated model.
This model can be applied to ERP implementation and other knowledge-outsourced IS
contexts.
目次 Table of Contents
第1 章 緒論..............................................................................................................................1
1.1 研究背景.....................................................................................................................1
1.2 研究動機.....................................................................................................................2
1.3 研究目的.....................................................................................................................2
第2 章 文獻探討......................................................................................................................3
2.1 企業資源規劃與顧問.................................................................................................3
2.1.1 企業資源規劃..................................................................................................3
2.1.2 資訊顧問...........................................................................................................7
2. 2 知識移轉....................................................................................................................8
2.2.1 知識的本質......................................................................................................8
2.2.2 知識移轉(Knowledge Transfer) ...................................................................10
2.2.3 知識移轉機制(Knowledge Transfer Mechanisms).....................................13
2.2.4 組織記憶(Organizational Memory) ...........................................................14
2.3 來源方代理人行為( Agency Behavior)...................................................................14
2.4 接收方資訊能力(IT Capability)..............................................................................15
2.5 導入深度(Implementation Level) ...........................................................................17
第3 章 研究架構與研究方法................................................................................................19
3.1 研究架構...................................................................................................................19
3.2 研究假說...................................................................................................................20
3.3 研究變數與操作型定義...........................................................................................26
3.4 研究方法...................................................................................................................34
第4 章 資料分析與研究結果................................................................................................36
4.1 問卷回收及樣本特徵...............................................................................................36
4.2 效度與信度檢驗.......................................................................................................40
4.3 研究假說檢定...........................................................................................................46
4.4 研究結果...................................................................................................................61
第5 章 研究結論與建議........................................................................................................66
5.1 研究結論...................................................................................................................66
5.2 研究貢獻...................................................................................................................68
5.3 研究限制...................................................................................................................69
5.4 未來研究方向...........................................................................................................69
參考文獻................................................................................................................................71
附錄:本研究問卷.................................................................................................................79
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