中文摘要：資訊科技愈來愈受到企業組織的青睞與肯定。利用其功能提升企業與個人的市場競爭力是世界之潮流與趨勢。Orlikowski及Gash等學者於1994年提出科技框架理論(Technological Frame Theory)，指出組織、群體與科技互動過程中，組織、群體在其脈絡下對資訊科技賦予某種程度的假設與期望，這些假設與期望將進而影響組織之行為。因此，了解組織以科技框架探討資訊科技在組織中的應用與發展之研究上更形重要。
本研究以科技框架理論(Orlikowski & Gash, 1994)為架構，並加強領域內容類別，透過個案研究，藉以深入了解企業導入及實施PDM (Product Data Management)過程中所產生之群體或個人互相影響之行為。本文以詮釋性個案研究法進行資料分析工作，研究發現個案中，使用者認為PDM之應用在以下構面呈現正面效應：1、降低新產品開發時間；2、增加產品設計生產力；3、增加產品設計及製造的正確性；4、工作團隊技術的精進與提昇；5、資料完整性與安全性；6、航太標準資料建置。
祈望此研究能為企業組織提供資訊管理上之參考。使組織能更了解科技框架對公司的競爭體質的重要性，更進一步的作為應用實施其它管理知識之科技系統的基石。這亦是本研究提出的主要目的。
關鍵字：科技框架理論，資訊科技，個案研究

英文摘要：Information Technology (IT) as a competition advantage of the organization or individual has been widely welcome in the market. Orlikowski & Gash (1994) proposed the Theory of Technological Frame revealed that the organizational context affected the assumption and expectation of the technology. Furthermore, these assumption and expectation impacted the organization behavior. Thus, study the technological frame becomes a critical issue in understanding the IT development of the organization.
We adopt the Theory of Technological Frame (Orlikowski & Gash, 1994) and make some reinforcement in the domain and category as the research model. This base guided us in understanding both the groups’ and individual’s behaviors of introduction and implementation of a groupware (Product Data Management, PDM) in the case study. In the data analyzing process, we employed the hermeneutic method to interpret and organize our finding. The research results indicated that the users hold positive perspective of PDM effectives in the following constructs：1. Reducing development time of new product； 2. Increasing the productivity of product design ；3. Increasing the accuracy of manufacturing and product design；4. Increasing and promoting the skill of working team；5. Assuring the data integrality and security；6. Building the data standard of aerospace.
We believe that the consequence of research is useful for managers to understand the technological frame is important for enterprise’s competitive capacity. Furthermore, understanding how to diagnosis, explanation and anticipation around information technology such change processes in organization.
Keyword: information technology, Theory of Technological Frame

目 錄
第一章：導論………………………………………………………… 1
第一節：研究背景與動機…………………………………………… 2
第二節：研究目的 …………………………………………………… 3
第三節：研究流程…………………………………………….……… 4
第四節：研究範圍與限制………………………………………….… 5
第五節：論文架構…………………………………………………… 6
第二章：文獻探討………………………………………………….. 8
第一節：框架(Frame)的概念………………………………………… 8
2.1.1框架(Frame)的意義 …………………………………… 8
2.1.2框架(Frame)的分享功能………………………………… 10
2.1.3科技框架(Technological Frame)的意義…………….. 12
2.1.4科技框架的非一致性(incongruence)………………… 13
2.1.5科技框架的領域及探討的說明………………………… 13
第二節：PDM (Product Data Management)產品資料管理………… 14
2.2.1 PDM的意義……………………………………..……… 14
2.2.2 PDM的功能……………………………….………..…… 14
2.2.3 PDM的文件管理效益……………………………………. 15
2.2.4 PDM的零件管理效益…………………………..……… 16
2.2.5 PDM的製造管理效益………………………………..… 17
第三節：科技(Technology)、資訊科技(Information Technology)、科技管理(Management of Technology)…. 19
2.3.1科技(Technology)……………………………..……… 19
2.3.2資訊科技(Information Technology)……….………… 21
2.3.3科技管理(Management of Technology )….…………… 22
2.3.4科技與組織的關係…………………………..……..… 25
2.3.5 小結 …………………………………………………… 26
第三章：研究方法………………………………….……………… 27
第一節：研究方法的選擇…………………………………………… 27
第二節：個案研究…………………………………………………… 27
第三節：資料搜集、整理與分析…………………………………… 28
第四節：科技框架的分析…………………………………………… 29
第四章：個案分析…………………………….……………………. 31
第一節：產業背景………………………………………………….. 31
第二節：個案公司背景…………………………………………….. 32
4.2.1 A公司簡介………………………………………………. 32
4.2.2現行組織架構……………………………………………. 33
4.2.3經營理念、研究開發與品質管理………………………. 35
4.2.4 PDM 導入法……………………………………………... 35
4.2.5汽、機車模治具、板金零件及汽車車門製造…………. 41
4.2.6已資訊化系統…………………………………………… 42
4.2.7未來營運規劃…………………………………………… 45
第三節：個案分析…………………………………………………. 46
4.3.1科技框架的類別與元素………………………………… 46
4.3.2 資訊技術人員對產品資料管理的科技框架 47
科技本質(The nature of technology)……………… 47
科技策略(Technology strategy)………………….. 48
使用中科技(Technology in use)…………………… 48
4.3.3使用者對產品資料管理的科技框架…………………… 50
科技本質(The nature of technology)………………. 50
科技策略(Technology strategy)……………………. 51
使用中科技(Technology in use)……………………. 52
4.3.4科技框架一致性(congruence) 的分析…………….. 62
第五章：結論……………………..……………………….………… 65
參考文獻…………………………………….……………………….. 68

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