Responsive image
博碩士論文 etd-0630110-171303 詳細資訊
Title page for etd-0630110-171303
論文名稱
Title
使命感與工作負荷及工作滿意之相關研究-以警察為例
The relationship among the sense of calling workload and work satisfaction─taking police officer as the example
系所名稱
Department
畢業學年期
Year, semester
語文別
Language
學位類別
Degree
頁數
Number of pages
75
研究生
Author
指導教授
Advisor
召集委員
Convenor
口試委員
Advisory Committee
口試日期
Date of Exam
2010-06-07
繳交日期
Date of Submission
2010-06-30
關鍵字
Keywords
使命感、工作負荷、工作滿意
The sense of calling, Workload, Work satisfaction
統計
Statistics
本論文已被瀏覽 5748 次,被下載 2526
The thesis/dissertation has been browsed 5748 times, has been downloaded 2526 times.
中文摘要
本研究以警察為研究對象,試圖探討使命感與工作負荷及工作滿意之間的關係。此外,使命感的重要性以及意義,也在本研究中被討論。研究結果發現,男性、已婚且年齡與年資較長,以及階級較高的警察,使命感比較強烈。另外,使命感除了能夠正向影響工作滿意,也同時帶來了工作負荷,顯見使命感對工作的影響並不全然是正面的。從研究結果推論,使命感與工作滿意及工作負荷的關聯性極強,因此其重要性不容輕忽,而使命感的概念在警察這個行業以及華人的社會文化下,可能也有不同於西方世界的解讀,值得深入探討。
Abstract
The purpose of this study is focus on the relationship among the sense of calling, workload and work satisfaction. Using police officers as the research subject, this study also intends to discuss the concept and the importance of the sense of calling. The results of this study show that older and married male, with longer tenure and higher ranking, seem to display higher degree of the sense of calling. Furthermore, the results also indicate that the sense of calling is positively related to work satisfaction, and surprisingly, is positively related to workload as well, which may imply the opposite sides of the influences of the sense of calling. Considering the strong link among the sense of calling, workload, and work satisfaction, it is believed that the sense of calling might play a critical role in the working context. Also, the concept of the sense of calling may differ from the previous illustration under the Chinese culture and in the specific occupational context, i.e. police; therefore, it should be worth to discuss in the future studies.
目次 Table of Contents
目錄
第壹章 緒論………………………………………………………………………1
第一節 研究背景與緣起…………………………………………………………1
第二節 研究目的與問題…………………………………………………………3
第三節 研究對象與範圍…………………………………………………………4
第四節 研究流程…………………………………………………………………5
第貳章 文獻探討…………………………………………………………………6
第一節 使命感的起源與相關理論………………………………………………6
第二節 工作滿意………………………………………………………………..13
第三節 工作負荷………………………………………………………………..18
第四節 使命感與工作的相關研究……………………………………………22
第叁章研究方法………………………………………………………………..26
第一節 研究架構………………………………………………………………..26
第二節 資料蒐集與樣本特性分析……………………………………………27
第三節 研究工具………………………………………………………………29
第四節 研究限制………………………………………………………………..34
第肆章 研究結果………………………………………………………………35
第一節 樣本資料描述與分析…………………………………………………35
第二節 各項變數之描述性統計與相關分析…………………………………37
第三節 平均數差異分析………………………………………………………39
第四節 階層迴歸分析…………………………………………………………..47
第伍章 結論與建議 …………………………………………………………….53
第一節 結論……………………………………………………………………..53
第二節 建議……………………………………………………………………57
參考文獻……………………………………………………………………………60
附錄…………………………………………………………………………………66
參考文獻 References
李禎琨,2003。我國警察分局長轉型領導與基層員警服務士氣之研究—以基隆市警察局為例。大葉大學事業經營研究所碩士論文。
林清煌,2005。民眾與員警對為民服務認知差異及警政滿意度之研究—以桃園縣為例。中原大學企業管理學系碩士論文。
林少龍、繆敏志,2004。工作生活品質與工作績效之最佳化:工作要求與工作控制之角色。管理評論,第23卷,第4期,頁65-87。
洪清德,2004。使命感、客戶網路和供應商網路:影響我國電子資訊產業代工和自創品牌策略抉擇因素的探討。管理學報,第21卷,第4期,頁451-476。
孫淑芬,2001。工作動機對工作滿意、個人績效及組織公民行為的影響—探索組織文化的干擾效果。國立中央大學人力資源管理研究所碩士論文。
徐瑋伶,2003。工作動機研究之回顧與前瞻。應用心理研究,第19期,頁89-113。
陳為華,1995。企業社會責任的本質。國立中興大學企業管理研究所碩士論文。
陳益增,2006。員警工作生活品質、工作投入對工作績效之影響:以勤務規劃型態及員警認知為干擾變數。南華大學管理科學研究所碩士論文。
陳慧棻,2006。警察人員行政中立、工作壓力、工作使命感與工作滿足關係之研究。T&D飛訊,第47期,頁1-20。
彭澤平、陸有銓,2007。論當代中國教育學者的使命。華東師範大學學報,第4期,頁21-29。
廖佳音,2009。工作特性對工作績效之影響—工作負荷認知與自我效能感調節效果之探討。國立中央大學企業管理學系碩士論文。
蔡欣嵐,2001。工作特性、人格特質與工作滿意度之關係—以半導體業為例。國立中央大學企業管理學系碩士論文。
Agho, A.O., Price, J.L., & Mueller, C.W. 1992. Discriminant validity of measures of job satisfaction, positive affectivity and negative affectivity. Journal of Occupational and Organizational Psychology, 65, 185-196.
Alderfer, C.P. 1969. An empirical test of a new theory of human needs. Organizational Behavior and Human Performance, 142-175.
61
Amabile, T.M., Hill, K.G., Hennessey, B.A., & Tighe, E.M. 1994. The work preference inventory: Assessing intrinsic and extrinsic motivational orientations. Journal of Personality and Social Psychology, 66, 950-967.
Baumeister, R.F. 1991. Meanings of Life. New York: Guilford Press.
Bellah, R.N., Madsen, R., Sullivan, W.M., Swidler, A., & Tipton, S.M. 1986. Habits of the Heart: Individualism and Commitment in American Life. New York: Harper & Row.
Brayfield, A.H., & Rothe, H.F. 1951. An index of job satisfaction. Journal of Applied Psychology, 35(5), 307-311.
Campbell, J.P. 1970. Managerial Behavior, Performance and Effectiveness. New York: McGraw Hill.
Caplan, R.D., & Jones, K.W. 1975. Effects of workload, role ambiguity, and type A personality on anxiety, depression, and heart rate. Journal of Applied Psychology, 60(6), 713-719.
Caplan, R.D., Cobb, S., French, J.R.P., Van Harrison, R., & Pinneau, S.R. 1980. Job Demands and Worker Health. Ann Arbor: University of Michigan, Institute for Social Research.
Csikszentmihaly, M. 1990. Flow: The Psychology of Optimal Experience. New York: Harper.
Dalton, J.C. 2001. Career and calling: Finding a place for spirit in work and community. New Directions for Student Services, 95, 17-25.
Davidson, J.C., & Caddell, D.P. 1994. Religion and the meaning of work. Journal for the Scientific Study of Religion, 33, 135-147.
Dik, B.J., & Duffy, R.D. 2009. Calling and vocation at work: Definitions and Prospects for research and practice. The Counseling Psychologist, 37(3), 424-450.
Dik, B.J., Duffy, R.D., & Eldridge, B.M. 2009. Calling and vocation in career counseling: Recommendations for promoting meaningful work. Professional Psychology: Research and Practice, 40(6), 625-632.
Dobrow, S.R. 2004. Extreme subjective career success: A new integrated view of having a calling. Academy of Management Conference Best Paper Proceedings.
62
Dobrow, S.R. 2009. It’s nothing personal: A longitudinal study of the sense of calling. Unpublished Working Paper.
Dreher, D.E., Holloway, A., & Schoenfelder, E. 2007. The vocation identity questionnaire: Measuring the sense of calling. Research in the Social Scientific Study of Religion, 18, 99-120.
Drucker, P. 1954. The Practice of Management. New York: Harper & Row.
Duffy, R.D., & Sedlacek, W.E. 2007. The presence of and search for a calling: Connections to career development. Journal of Vocational Behavior, 70, 590-601.
Dwyer, D.J., & Ganster, D.C. 1991. The effects of job demands and control on employee attendance and satisfaction. Journal of Organizational Behavior, 12, 595-608.
Fox, M.L., Dwyer, D.J., & Ganster, D.C. 1993. Effects of stressful job demands and control on physiological and attitudinal outcomes in a hospital setting. Academy of Management Journal, 36(2), 289-318.
Freeman, R.B. 1978. Job satisfaction as an economic variable. The American Economic Review, 68(2), 135-141.
Furnham, A. 2005. The Psychology of Behaviour at Work: The Individual in the Organization. New York: Routledge Press Inc.
Ganzach, Y. 1998. Intelligence and job satisfaction. Academy of Management Journal, 41(5), 526-539.
Glaser, N.D., Tatum, C.B., Nebeker, M.D., Sorenson, C.R., & Aiello, R.J. 1999. Workload and social support: Effects on performance and stress. Human Performance, 12(2), 155-176.
Hall, D.T. 2004. The protean career: A quarter-century journey. Journal of Vocational Behavior, 65, 1-13.
Hall, D.T., & Chandler, D.E. 2005. Psychological success: When the career is a calling. Journal of Organizational Behavior, 26, 155-176.
Hart, S.G., & Wickens, C.D. 1990. Workload assessment and prediction. In H.R. Booher (Ed.), Manprint: An Approach to Systems Integration (pp. 257-296). New York: Van Nostrand Reinhold.
Herzberg, F., Mausner, B., & Snyderman, B. 1959. The Motivation to Work. New York: John Wiley.
Heslin, P. 2005. Conceptualizing and evaluating career success. Journal of Organizational Behavior, 26, 113-136.
Hoppock, R. 1935. Job Satisfaction. Oxford, England: Harper.
Jamal, M. 1990. Relationship of job stress and type-A behavior to employees’ job satisfaction, organizational commitment, psychosomatic health problems, and turnover motivation. Human Relations, 43, 727-738.
Janssen, O., & Van Yperen, N.W. 2004. Employees’ goal orientations, the quality of leader-member exchange, and the outcomes of job performance and job satisfaction. Academy of Management Journal, 47(3), 368-384.
Jung, H.S., & Jung, H.-S. 2001. Establishment of overall workload assessment technique for various tasks and workplaces. International Journal of Industrial Ergonomics, 28, 341-353.
Kahn, W. 1990. Psychological conditions of personal engagement and disengagement at work. Academy of Management Journal, 33, 692-724.
Kalleberg, A.L. 1977. Work values and job rewards: A theory of job satisfaction. American Sociological Review, 42(1), 124-143.
Kanungo, R.N. 1982. Measurement of job and work involvement. Journal of Applied Psychology, 67, 341-349.
Karasek, R. 1979. Job demands, job decision latitude, and mental strain: Implications for job redesign. Administrative Science Quarterly, 24, 285-306.
LaRocco, J.M., House, J.S., & French Jr., J.R.P. 1980. Social support, occupational stress, and health. Journal of Health and Social Behavior, 21(3), 202-218.
Locke, E.A. 1976. The Nature and Cause of Job Satisfaction, in Handbook of Industrial and Organizational Psychology. Chicago: Rand-McNally.
Lundberg, U., & Frankenhaeuser, M. 1999. Stress and workload of men and women in high-ranking positions. Journal of Occupational Health Psychology, 4(2), 142-151.
Maslow, A. 1954. Motivation and Personality. New York: Harper & Row.
McClelland, D.C. 1961. The Achieving Society. New York: VanNostrand Reinhold.
McCormick, E.J., & Sanders, M.S. 1982. Human Factors in Engineering and Design. New York: McGraw-Hill.
McElroy, J.C., & Wardlow, T.R. 1999. A career stage analysis of police officer work commitment. Journal of Criminal Justice, 27(6), 507-516.
Pratt, M.G., & Ashforth, B.E. 2003. Fostering meaningfulness in working and at work. In K. Cameron, J.E. Dutton, & R.E. Quinn (Eds.), Positive Organizational Scholarship (pp. 309-327). San Francisco, CA: Barrett-Koehler.
Reid, G.B., & Nygren, T.E. 1988. The subjective workload assessment technique: A scaling procedure for measuring mental workload. In P.A. Hancock & N. Meshkati (Eds.), Human Mental Workload. Advances in Psychology, 52, (pp. 185-218). Oxford, England: North-Holland.
Robbins, S.P. 1983. Organizational Behavior. New Jersey: Prentice-Hall Inc.
Rose, C.L., Murpay, L.B., & Nikzard, K. 2002. The role of the big five personality factors in vigilance performance and workload. European Journal of Personality, 17, 185-200.
Sales, S.M. 1970. Some effects of role overload and role underload. Organizational Behavior and Human Performance, 5, 592-608.
Seashore, S.E., & Taber, T.D. 1975. Job satisfaction indicators and their correlates. American Behaviorist Scientist, 18(3), 333-368.
Shaw, B.J., & Weekley, A.J. 1985. The effects of objective work-load variations of psychological strain and post-work-load performance. Journal of Management, 11(1), 87-98.
Spector, P.E. 1987. Interactive effects of perceived control and job stressors on affective reactions and health outcomes for clerical workers. Work & Stress, 1, 155-162.
Spector, P.E. 1997. Job Satisfaction: Application, Assessment, Causes and Consequences. London: Sage Publications, Inc.
Spector, P.E., & O’Connell, B.J. 1994. The contribution of personality traits, negative affectivity, locus of control and Type A to the subsequent reports of job stressors and job strains. Journal of Occupational and Organizational Psychology, 67,1-11.
Staw, B.M., & Ross, J. 1985. Stability in the midst of change: A dispositional approach to job attitudes. Journal of Applied Psychology, 70(3), 469-480.
Veltman, J.A., & Gaillard, A.W.K. 1996. Psychological indices of workload in a simulated flight task. Biological Psychology, 42, 323-342.
Vroom, V.H. 1959. Some personality determinants of the effects of participation. Journal of Abnormal and Social Psychology, 59, 322-327.
Vroom, V.H. 1973. A new look at managerial decision making. Organizational Dynamics, 1(4), 66-80.
Waller, M.J., Gupta, N., & Giambatista, R.C. 2004. Effects of adaptive behaviors and shared mental models on control crew performance. Management Science, 50(11), 1534-1544.
Wanous J.P., & Lawler III, E.E. 1972. Measurement and meaning of job satisfaction. Journal of Applied Psychology, 56(2), 95-105.
Weiss, J.W., Skelley, M.F., Hall, D.T., & Haughey, J.C. 2003. Calling, new careers and spirituality: A reflective perspective for organizational leaders and professionals. Research in Ethical Issues, 5, 175-201.
Weiss, J.W., Skelley, M.F., Haughey, J.C., & Hall, D.T. 2004. Calling, new careers and spirituality: A reflective perspective for organizational leaders and professional. In Spiritual intelligence at work: Meaning, metaphor, and morals. Research in Ethical Issues in Organizations, 5, 175-201. Amsterdam: Elsevier Ltd.
Whinghter, L.J., Cunningham, C.J.L., Wang, M., & Burnfield, J.L. 2008. The moderating role of goal orientation in the workload-frustration relationship. Journal of Occupational Health Psychology, 13(3), 283-291.
Wrzesniewski, A., & Dutton, J.E. 2001. Crafting a job: Revisioning employees as active crafters of their work. Academy of Management Review, 26, 179-201.
Wrzesniewski, A., McCauley, C.R., Rozin, P., & Schwartz, B. 1997. Jobs, careers, and callings: People’s relations to their work. Journal of Research in Personality, 31, 21-33.
電子全文 Fulltext
本電子全文僅授權使用者為學術研究之目的,進行個人非營利性質之檢索、閱讀、列印。請遵守中華民國著作權法之相關規定,切勿任意重製、散佈、改作、轉貼、播送,以免觸法。
論文使用權限 Thesis access permission:校內校外完全公開 unrestricted
開放時間 Available:
校內 Campus: 已公開 available
校外 Off-campus: 已公開 available


紙本論文 Printed copies
紙本論文的公開資訊在102學年度以後相對較為完整。如果需要查詢101學年度以前的紙本論文公開資訊,請聯繫圖資處紙本論文服務櫃台。如有不便之處敬請見諒。
開放時間 available 已公開 available

QR Code