我國軟體產業面臨生產力提升及國際競爭力的挑戰，為因應這些挑戰，政府與民間機構合作推廣能力成熟度整合模式（Capability Maturity Model Integrated, CMMI）認證制度。能力成熟度整合模式是為了提升軟體生產力，由美國卡內基美隆大學所發展的一套認證制度，由早期的CMM（Capability Maturity Model）發展到新版的CMMI，在國際上被廣為引用。然而CMMI僅止於一般原則，對於細部的執行方法並沒有明確訂定，也沒有提供相關工具，因此在推廣與管理實務上有不少的困難。
　　基於國內業者引進CMMI之需求，加上已通過CMMI Level 2認證的公司亦積極邁向Level 3的導入，本系統擬提供適用於CMMI Level 3決策分析與解決方案（Decision Analysis and Resolution）的相關方法，並且發展軟體工具，使得備選方案的評估與選擇更結構化、更科學化，協助解決評估準則整理與決策分析方法的運用問題。
　　企業運作的過程中經常面臨需要進行決策的時候，本研究也針對一般企業執行軟體專案時最常遇到的三個決策問題，包括：自行開發或委外的決策、軟體供應商的選擇與軟體工具的選擇，將決策過程中所需的評估準則加以整理，提供企業未來在進行這類型的方案選擇時可列為評估準則之參考。

Capability Maturity Model Integrated (CMMI) developed by Software Engineering Institute of Carnegie Mellon University is aimed to improve the productivity of software development. From CMM to CMMI, they have been adopted worldwide. But the large numbers of unsuccessful and/or painful implementations have proved these implementations easier said than done. The software industry in Taiwan faces the challenge of global competition. Continuous improvement of productivity becomes inevitable. To achieve this goal, recently, government and non-government organizations together promote the CMMI.
This thesis focuses on the Decision Analysis and Resolution of CMMI Level 3. Through the design of related methods and the development of software tools, the decision process can be more structured and more effective. Potential applications include evaluation and selection of software and hardware, outsourcing partner, tools, risk resolution alternatives or people. The typical Go/No-Go decision can also fit into it.
The decision analysis methods included in this research are Multi-attribute Decision Making and Analytic Hierarchy Process(AHP). In addition, alternative screening and group decision making can be integrated into the above methods.

第一章 緒論　　　　　　　　　　　　　　　　　1
　　第一節 研究背景與動機　　　　　　　　　　1
　　第二節 研究目的　　　　　　　　　　　　　3
　　第三節 研究範圍與限制　　　　　　　　　　4
　　第四節 研究架構與流程　　　　　　　　　　5
　　第五節 論文架構　　　　　　　　　　　　　7
第二章 文獻探討　　　　　　　　　　　　　　　8
　　第一節 決策分析與解決方案　　　　　　　　8
　　第二節 決策問題與決策理論　　　　　　　　13
　　第三節 自行開發或委外的決策之評估準則　　34
　　第四節 軟體供應商的選擇之評估準則　　　　38
　　第五節 軟體工具的選擇之評估準則　　　　　51
第三章 決策分析系統架構與設計　　　　　　　　58
　　第一節 系統需求　　　　　　　　　　　　　60
　　第二節 系統設計　　　　　　　　　　　　　65
　　第三節 系統架構　　　　　　　　　　　　　70
第四章 決策分析系統說明　　　　　　　　　　　72
　　第一節 系統說明與實例　　　　　　　　　　72
　　第二節 滿意度調查與分析　　　　　　　　　81
第五章 結論與建議　　　　　　　　　　　　　　86
參考文獻
　　中文部份　　　　　　　　　　　　　　　　　93
　　英文部分　　　　　　　　　　　　　　　　　94
附錄一　　　　　　　　　　　　　　　　　　　　100
附錄二　　　　　　　　　　　　　　　　　　　　104
附錄三　　　　　　　　　　　　　　　　　　　　105

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