論文摘要
論文題目：台商全球化知識管理與人力資本關係之研究 頁數：105
院校系所：國立中山大學人力資源管理研究所
畢業時間及提要別：九十學年度第二學期碩士論文摘要
研究生：黃耀論（Yao-Lun Huang） 指導教授：趙必孝（Bih-Shiaw Jaw）

論文提要內容：
台灣加入WTO後，各種限制解除，未來在各種資源的自由流動下，企業走出台灣，做整個國際化及全球化佈局營運是必然的趨勢；有效累積既有的知識及不斷開創新的知識成為國際企業成功的關鍵。如何建立全球化知識管理將是未來全球競爭的焦點；「人」是創造知識的主要來源，同時也是在知識管理運作過程中的主要角色，以人為本的的企業，重視人力資本的蓄積、成長，才是企業不斷進步的永續來源。本研究採用質化訪談法，透過實地的訪談，將資料從原始的逐字稿，透過資料的分析、歸納，將台商國際企業在這個方面的實際運作狀況整理出來，並透過比較、歸納產生命題。

經過對五家個案公司的綜合分析比較後，得到以下三個方面的命題：
一、國際企業之全球佈局策略
命題一 企業海外知識創新程度愈高，全球佈局功能愈複雜，海外員工人數愈多
命題四 企業運用科技化能力愈強，國際化速度愈快

二、國際企業之知識管理
命題五 創新為主的國際企業，其知識管理組織取向以承諾基礎為主
命題九 國際專業知識的擴散以資訊科技、文件化的方式擴散為主；國際市場行銷及管理方面知識則以人員直接互動為主

三、全球化知識管理與人力資本關係
命題二 愈重視人力資本投入的企業，其企業創新與技術能力愈強，愈重視海外知識人才的取得
命題七 企業海外市場知識取得重要性程度愈高，愈以當地行銷人才任用為主
命題三 企業高階主管的國際化、技術專業程度愈高，國際化歷程愈快
命題六 國際企業高階經理人，其國際知名度愈好，對海外專業人才與經理人才的吸引力愈強
命題八 企業內隱知識的蓄積以人為主，透過教育訓練來蓄積；外顯專業的創新知識則透過專利來蓄積
命題十 愈重視知識創新的公司，企業文化的開放程度愈高

The Relationship between Taiwanese Companies’ Global Knowledge Management and Their Human Capital


Abstract

After Taiwan enter WTO, every restriction will be removed. Under environment of free trade of every resource, Taiwanese companies going to the International and Global operation will be the ongoing tendency. To accumulate existing knowledge effectively and exploit new knowledge continuously will be the key point to international corporation’s success. How to build the global knowledge management will be the focus of future’s global competition. “Human being” is the main source of knowledge creation, also the main role under the process of knowledge management. Human-based corporation emphasize on human capital’s accumulation, growth, and this is the main source of corporation’s continuous improvement. This research gathered primary data through interviews. After interviews, try to analyze and categorize these primary data, then get the propositions.
After comparison among five corporations, this thesis could get the three following dimensions of propositions:

一、 Multinational corporation’s global operation strategy
Proposition 1:
The higher innovative tendency of overseas subsidiary, the more complexity of global operating function they are, and the more overseas workers they have.
Proposition 4:
The greater corporations using technical tools, the faster corporations going global operation.

二、 Multinational corporation’s global knowledge management
Proposition 5:
Innovation-based international corporations will be more promise based of organization orientation during knowledge management process.
Proposition 9:
International professional knowledge will be spread by informational technology; international marketing and management knowledge will be spread by people’s direct interaction.


三、Global knowledge management and Human capital
Proposition 2:
The more human capital input corporations have, the better innovation and skilled ability corporations have, and would be also care more about getting overseas potential employees.
Proposition 7:
The more important corporations’ overseas marketing knowledge are, the more marketing employees hired locally.
Proposition 3:
The higher senior managers’ international and professional level are, the faster corporations’ globalization process are.
Proposition 6:
The more famous international corporation’s senior managers are, the more attractive to overseas professional and managerial employees.
Proposition 8:
Corporations’ tacit knowledge would be accumulated by human being through training, and explicit professional innovative knowledge would be accumulated by patent.
Proposition 10:
The more innovative corporations are, the more opened corporations culture are.

目錄
頁次
第一章 緒論
第一節 研究背景 ．．．．．．．．．．．．．．．．．．．．．．．．． 1
第二節 研究目的 ．．．．．．．．．．．．．．．．．．．．．．．．．． 3

第二章 文獻探討
第一節 企業全球化相關理論 ．．．．．．．．．．．．．．．．．．．．． 4
第二節 知識管理 ．．．．．．．．．．．．．．．．．．．．．．．．．． 13
第三節 人力資本相關研究．．．．．．．．．．．．．．．．．．．．．．． 23

第三章 研究方法
第一節 質性研究法 ．．．．．．．．．．．．．．．．．．．．．．．．． 33
第二節 研究架構 ．．．．．．．．．．．．．．．．．．．．．．．．．． 35
第三節 研究對象 ．．．．．．．．．．．．．．．．．．．．．．．．．． 36
第四節 研究限制 ．．．．．．．．．．．．．．．．．．．．．．．．．． 37

第四章 研究分析
第一節 A個案公司 ．．．．．．．．．．．．．．．．．．．．．．．．． 38
第二節 B個案公司 ．．．．．．．．．．．．．．．．．．．．．．．．． 47
第三節 C個案公司 ．．．．．．．．．．．．．．．．．．．．．．．．． 56
第四節 D個案公司 ．．．．．．．．．．．．．．．．．．．．．．．．． 65
第五節 E個案公司 ．．．．．．．．．．．．．．．．．．．．．．．．． 76
第五章 個案分析綜合比較
第一節 國際企業全球化策略 ．．．．．．．．．．．．．．．．．．．．．． 84
第二節 國際企業全球化知識管理．．．．．．．．．．．．．．．．．．．． 88

第六章 結論與建議
第一節 研究結論 ．．．．．．．．．．．．．．．．．．．．．．．．．．．． 96
第二節 研究建議 ．．．．．．．．．．．．．．．．．．．．．．．．．． 97
參考文獻
一、 中文部分 ．．．．．．．．．．．．．．．．．．．．．．．．．．．． 100
二、 英文部分 ．．．．．．．．．．．．．．．．．．．．．．．．．．． 101

附錄一 訪談問題．．．．．．．．．．．．．．．．．．．．．．．．．．．． 104
附錄二 全球化知識創新模式．．．．．．．．．．．．．．．．．．．．．．． 105

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