Responsive image
博碩士論文 etd-0702103-150300 詳細資訊
Title page for etd-0702103-150300
論文名稱
Title
以計劃行為理論探討資訊人員的知識分享行為
Exploring Knowledge Sharing Behavior of IS Personnel with Theory of Planned Behavior
系所名稱
Department
畢業學年期
Year, semester
語文別
Language
學位類別
Degree
頁數
Number of pages
104
研究生
Author
指導教授
Advisor
召集委員
Convenor
口試委員
Advisory Committee
口試日期
Date of Exam
2003-06-18
繳交日期
Date of Submission
2003-07-02
關鍵字
Keywords
資訊人員、計劃行為理論、知識管理、知識分享
Knowledge sharing, IS personnel, Theory of planned behavior, Knowledge management
統計
Statistics
本論文已被瀏覽 5842 次,被下載 4201
The thesis/dissertation has been browsed 5842 times, has been downloaded 4201 times.
中文摘要
知識經濟時代的來臨,在新的經濟體系中,傳統的生產要素已轉變成次要資源,唯有知識才是個人及整體經濟的主要資源,因此,知識將是未來企業致勝的利器。在組織內的員工愈積極分享知識,愈是發揮知識的價值;但是,許多學者認為分享知識是不合乎人性,以及個人認為自己的知識是有價值且為重要競爭資源,呼應在歐美地區調查結果,推動知識管理最大的困難是改變人們分享知識的行為。所以,如何去瞭解那些重要的變數會影響其分享知識的行為,從而能進一步掌握及控制,應是e世代MIS重要的研究課題。
本論文是想要解釋或預測資訊專業人員的知識分享行為模式,並且採用社會心理學領域中,研究人類行為意圖最為廣泛接受的理論:計劃行為理論為研究模式中的基礎理論。透過知識管理與知識分享的相關文獻,找出本論文的外生變數共有九項,其變數為期望報酬、期望關係、期望貢獻、期望損失、利他主義、認知型信任、情感型信任、工作任務相互依賴、與資源配合度。
本論文使用問卷調查法來收集資訊專業人員對於知識分享相關構面的實際感受的資料。並且採用結構化方程式模式的分析方法,對於研究架構進行為檢驗,其結果為影響態度的外生變數有期望關係、期望損失、利他主義、與工作任務相互依賴。影響主觀規範的外生變數有情感型信任與工作任務相互依賴。影響認知行為控制的外生變數有資源配合度。在TPB模式中的內生變數間影響關係,僅有主觀規範影響意圖這條因果關係是不存在的,其餘的因果關係皆是成立。所以,本研究所提出的十八項研究假說,十二項研究假說是成立的,其餘六項研究假說是不成立的。
Abstract
Competing in the age of knowledge economics, we have faced a whole new regimentation since the traditional production elements become the secondary resources, the knowledge is exactly the primary resources to business. To multiply the knowledge value, business have to advocacy the concept of knowledge sharing as the more knowledge the employees share, the more worth the business have.
In this study, we propose a knowledge sharing model based on the Theory of Planned Behavior to study how the IS personnel behave in their respective practices concerning knowledge sharing. Also, through reviewing of knowledge management and knowledge sharing literature, we have identified several antecedents contributing to knowledge sharing behavior and those affecting attitude, subjective norm, and perceived behavioral control.
In validating our research model with SEM, our data supported all the individual causal paths postulated by TPB except the relationship from subjective norm to knowledge sharing intention. The importance of significant antecedents such as expected associations, expected loss, altruism, and task interdependence have impacted on the attitude toward knowledge sharing; the affect-based trust and task interdependence have impacted on the subjective norm, also, the resources fit has impacted on the perceived behavioral control. The result will be useful to both the academic and business in their advocacy of the conduct of knowledge sharing.
目次 Table of Contents
第壹章、緒 論 1
第一節 研究背景 1
第二節 研究動機 5
第三節 研究目的 7
第四節 論文結構 8
第貳章、文獻探討 9
第一節 知識分享(Knowledge Sharing, KS) 9
第二節 理論基礎:計劃行為理論(Theory of Planned Behavior, TPB) 14
第三節 知識分享行為的外生變數 19
第參章、研究方法 26
第一節 研究架構推導 26
第二節 研究設計:研究對象與蒐集資料方法 35
第三節 研究變項測量 36
第四節 問卷之試測(Pilot Test) 43
第五節 資料分析方法與工具 45
第肆章、資料分析 47
第一節 問卷回收與樣本特徵 47
第二節 問卷之信度與效度檢測 55
第三節 研究假說檢測(SEM檢測) 63
第四節 探索性分析:知識特性對知識分享行為的影響 73
第五節 人口統計變項對知識分享行為之探討 77
第六節 總結:研究發現 80
第伍章、結論與建議 82
第一節 研究結果說明與討論 82
第二節 研究貢獻 87
第三節 研究限制與未來研究方向 89
附錄A、問卷詳細內容 91
附錄B、參考文獻 96
參考文獻 References
參考文獻
夏侯欣鵬 (2000),權力與信任對組織內知識分享意願影響之研究─以銀行放款部門為例,國立政治大學企業管理研究所,博士論文
Ajzen, I. (1985), From Intentions to Actions: A Theory of Planned Behavior. In J. Kuhl & J. Beckman(Eds.), Action Control: From Cognition to Behavior. Heidelberg: Springer.
Ajzen, I. (1989), “Attitude Structure and Behavior,” in A. R. Pratkanis, S. J. Breckler and A. G. Greenwald(Eds.). Attitude Structure and Function, Lawrence Erlbaum Associates, Hillsdale, NJ, 1989, 241-274.
Ajzen, I. (1991), “The Theory of Planned Behavior,” Organizational Behavior and Human Decision Processes, 50, pp.179-211.
Ajzen, I. (2002), “Constructing a TPB Questionnaire: Conceptual and Methodological Considerations,” [Online]. Available: http://www-unix.oit.umass.edu/~aizen/pdf/ tpb.measurement.pdf (Feb. 15, 2003)
Ajzen, I. (200), “Perceived Behavioral Control, Self-Efficacy, Locus of Control, and the Theory of Planned Behavior,” Journal of Applied Social Psychology, 32, pp.1-20.
Ajzen, I. & Fishbein, M. (1980), Understanding Attitudes and Predicting Social Behavior. Englewood Cliffs, NJ: Prentice-Hall.
Ajzen, I. & Fishbein, M. (1977), “Attitude-Behavior Relations: A Theoretical Analysis and Review of Empirical Research,” Psychological Bulletin, 84, pp.888-918.
Ajzen, I. & Madden, T. (1986), “Prediction of Goal-Directed Behavior: Attitude, Intentions, and Perceived Behavioral Control,” Journal of Experimental Social Psychology, 22, pp.453-474.
Anderson, J.C. & Narus, J.A. (1990), “A Model of Distributor Firm and Manufacturer Firm Working Partnerships,” Journal of Marketing, 54, pp.42-58.
Andrews, K., & Delahaye, B.L. (2000), “Influences on Knowledge Processes in Organizational Learning: The Psychosocial Filter,” Journal of Management Studies, 73(6), pp.797-810.
Arthur Andersen Business Consulting (1999), Zukai Knowledge Management, Tokyo: Toyo Keizai.
Bandura, A. (1977), Social Learning Theory, Englewood Cliffs, New Jersey: Prentice Hall.
Bandura, A. (1991), The Social Cognition Theory of Moral Thought and Action, New York.
Bartol, K.M. & Srivastava, A. (2002), “Encouraging Knowledge Sharing: The Role of Organizational Reward Systems,” Journal of Leadership and Organizations Studies, 9(1), pp.64-76.
Blau, P.M. (1967), Exchange and Power in Social Life, New York: John Wiley and Sons.
Blue, C.L. (1995), “The Predictive Capacity of The Theory of Reasoned Action and The Theory of Planned Behavior in Exercise Research: An Integrated Literature Review,” Research in Nursing and Health, 18, pp.105-121.
Bock, G.W. & Kim, Y.G. (2002)a, “Breaking the Myths of Rewards: An Exploratory Study of Attitudes about Knowledge Sharing,” Information Resources Management Journal, pp.14-21.
Bock, G.W. & Kim, Y.G. (2002)b, “Determinants of the Individual’s Knowledge Sharing Behavior: The Theory of Reasoned Action Perspective,” Proceedings of 6th Pacific Asia Conference on Information System (PACIS).
Butler, J. K. (1995), “Behaviors, Trust, and Goal Achievement in a Win-Win Negotiating Role-Play,” Group and Organization Management, 20, pp.486-502.
Butler, J.K. (1991), “Towards Understanding and Measuring Conditions of Trust: Evolution of a Condition of Trust Inventory,” Journal of Management, 17, pp.643-663.
Chang, M.K. (1998), “Prediciting Unethical Behavior: A Comparison of the Theory of Reasoned Action and the Theory of Planned Behavior,” Journal of Business Ethics, 17(16), pp.1825-1834.
Chiou, J.S. (1998), “The Effects of Attitude, Subjective Norm, and Perceived Behavioral Control on Consumers’ Purchase Intentions: The Moderating Effects of Product Knowledge and Attention to Social Comparison Information,” Proc. Natl. Sci. Counc. ROC, 9(2), PP.298-308.
Chowdhury, S. (2002), “Role of Trust in Knowledge Search and Transfer,” Association for Small Business and Entrepreneurship 2002 Annual Conference.
Churchill, G.A. (1979), “A Paradigm for Developing Better Measures of Marketing Constructs,” Journal of Marketing Research, 16, pp.64-73.
Clark, M.S., Mill, J. & Powell, M.C. (1986), “Keeping Track of Needs in Communal and Exchange Relationships,” Journal of Personality and Social Psychology, 51, pp.333-338.
Cohen, W.M. & Levinthal, D.A (1990), “Absorptive Capacity: A New Perspective on Learning and Innovation,” Administrative Science Quarterly, 35, pp.1128-1152.
Compeau, D.R. & Higgins, C.A. (1995), “Computer Self-Efficacy: Development of a Measure and Initial Test,” MIS Quarterly, 19(2), pp.189-211.
Constant, D. Kiesler, & Sproull, L. (1994), “What’s Mine Is Ours, or Is It? A Study of Attitudes about Information Sharing,” Information Systems Research, 5(4), pp.400-421.
Cook, J. & Wall, T. (1980), “New Work Attitude Measures of Trust, Organization Commitment and Personal Need Nonfulfillment,” Journal Occupational Psychology, 53, pp.39-52.
Cooper, D.R. & Schindler, P.S. (1998), Business Research Methods, Sixth Edition, McGRAW-HILL.
Cronbach, L.J. (1947), “Test Reliability: Its Meaning and Determination,” Psychometrika, 12, pp.1-16.
Davenport, T.H. (1994), “Saving It’s Soul: Human-Centered Information Management,” Harvard Business Review, pp.119-131.
Davenport, T.H. (1997), “Some Principles of Knowledge Management,” Working Paper.
Davenport, T.H. (1998),“Successful Knowledge Management Projects,” Sloan Management Review, pp.443-57.
Davenport, T.H. & Prusak, L. (1998). Working Knowledge: How Organizations Manage What They Know. Boston: Harvard Business School Press.
Davis, F. D., Bagozzi, R. P. & Warshaw, P. R. (1989), “User Acceptance of Computer Technology: A Comparison of Two Theoretical Models,” Management Science, 35(8), pp.982-1003.
DeLong, D.W. & Fahey, L. (2000), “Diagnosing Cultural Barriers to Knowledge Management,” The Academy of Management Executive, 14(4), pp.113-127.
Deutsch, M. (1958), “Trust and Suspicion,” Conflict Resolution, 11(4), pp.265-279.
Deutsch, M. (1960), “The Effect of Motivational Orientation upon Trust and Suspicion,” Human Relations, 13, pp.123-139.
Dixson, N. (2000), Common Knowledge: How Company Thrive By Sharing What
Elliott, S., & O’Dell, C. (1999), “Sharing Knowledge and Best Practices: The Hows and Whys of Tapping Your Organization’s Hidden reservoirs of Knowledge,” Health Forum Journal, 42, pp.34-37.
Eriksson, I.V. & Dickson, G.W. (2000), “Knowledge Sharing in High Technology Companies,” Proceedings of Americas Conference on Information Systems (AMCIS), pp.1330-1335.
Fazio, R. H.(1986), “How Do Attitudes Guide Behavior?” in R. M. Sorrentino and E. T. Higgins (Eds.), Handbook of Motivation and Cognition: Foundations of Social Behavior. New York: Guilford Press.
Fazio, R. H. (1989), “On The Power and Functionality of Attitudes: The Role of Attitude Accessibility,” in A. R. Pratkanis, S. J. Breckler, and A. G. Greenwald (Eds.), Attitude Structure and Function, Hillsdale, NJ: Erlbaum .
Fazio, R. H. (1990), “Multiple Processes by Which Attitudes Guide Behavior: The MODE Model as An Integrative Framework,” in M. P. Zanna (Ed.). Advances in Experimental Social Psychology (Vol. 23), New York: Academic Press.
Fazio, R. H. & Zanna, M. P. (1981), “Direct Experience and Attitude-Behavior Consistency,” in L. Berkowitz (Ed.), Advances in Experimental Social Psychology (14), New York: Academic Press .
Fishbein, M. & Ajzen, I. (1975), Belief, Attitude, Intention, and Behavior: An Introduction to Theory and Research. MA: Addison-Wesley.
Fornell, C. & Larcker, D.F. (1981), “Evaluating Structural Equation Models with Unobservable Variable Variables and Measurement Error,” Journal of Marketing Research, 18(1), pp.39-50.
French, J.R.P., Jr., & Raven, B. (1959), “The Bases of Social Power,” In D. Cartwright (Ed.), Studies in Social Power, pp.150-167. Ann Arbor, MI: Institute for Social Research.
Garrity, E.J., & Siplor, J.C. (1994), “Multimedia as a Vehicle for Knowledge Modeling in Expert System,” Expert System with Application, 7(3), pp.397-406.
Gefen, D. & Ridings, C.M. (2002), “Implementation Team Responsiveness and User Evaluation of Customer Relationship Management: A Quasi-Experimental Design Study of Social Exchange Theory,” Journal of Management Information Systems, 19(1), pp.47-69.
Godin, G. (1993), “The Theories of Reasoned Action and Planned Behavior: Overview of Findings, Emerging Research Problems and Usefulness for Exercise Promotion,” Journal of Applied Sport Psychology, 5(2), pp.141-157.
Gouldner, A.W. (1960), “The Norm of Reciprocity: A Preliminary Statement,” American Sociological Review, 25, pp.161-179.
Grazioli, S., & Jarvenpaa, S.L. (2000), “Perils of Internet Fraud: An Empirical Investigation of Deception and Trust with Experienced Internet Consumers,” IEEE Transactions on Systems, Man, and Cybernetics—Part A: Systems and Humans, 30(4), pp.395-410.
Hagger, M.S. & Chatzisarantis, N.L.D., (2002), “A Meta-Analytic Review of the Theories of Reasoned Action and Planned Behavior in Physical Activity: Predictive Validity and the Contribution of Additional Variables,” Journal of Sport and Exercise Psychology, 24, pp.3-32.
Hall, H. (2001), “Input-friendliness: Motivating Knowledge Sharing Across Intranets,” Journal of Information Science, 27(3), pp.139-146.
Hair, J.F., Anderson, R.E., Tatham, R.L. & Black, W.C. (1998), Multivariate Data Analysis, Prentice Hall.
Harry, S.L. (1999), “ Knowledge Management in Practice: An Exploratory Case Study,” Technology Analysis & Strategic Management, 11(3), pp.359-374
Hartwick, J. & Barki, H. (1994), “Explaining the Role of User Participation in Information System Use,” Management Science, 40(4), pp.440-465.
Hausenblas, H.A., Carron, A.V., & Mack, D.E. (1997), “Application of The Theories of Reasoned Action and Planned Behavior to Exercise Behavior: A Meta- analysis,” Journal of Sport & Exercise Psychology, 19, pp.36-51.
Heberlein, T.A. & Black, J.S. (1976), “Attitudinal Specificity and The Prediction of Behavior in a Field Setting,” Journal of Personality and Social Psychology, pp.474-79.
Hedlund, G.. (1994), “A Model of Knowledge Management and The N-Form Corporation,” Strategic Management Journal, 15, pp.73-90.
Hendrikes, P. (1999), “Why Share Knowledge? The Influence of ICT on Motivation for Knowledge Sharing,” Knowledge and Process Management, 6(2), pp.91-100.
Hsu, M.H. & Kuo, F.Y. (2002), “An Investigation of Volitional Control in Information Ethics,” Behaviour & Information Technology,pp.1-10.
IDC (1999), Knowledge Management Survey.
Igbaria, M., Parasuraman, S., & Baroudi, J.J. (1996), “A Motivational Model of Microcomputer Usage,” Journal of Management Information Systems, 13(1), pp.127-143.
Jarvenpaa, S.L., & Staples, D.S. (2000), “The Use of Collaborative Electronic Media for Information Sharing: An Exploratory Study of Determinants,” Journal of Strategic Information Systems, 9, pp.129-154.
Jarvenpaa, S.L. & Staples, D.S. (2001), “Exploring Perceptions of Organizational Ownership of Information and Expertise,” Journal of Management Information Systems, 18(1), pp.151-183.
Jensen, M.C., & Meckling, W.H. (1992), “Specific and General Knowledge, and Organizational Structure,” in Werin, L., and Wijkander, H. (eds.), Contract Economics, Basil Blackwell Ltd., Oxford, U.K.; pp. 251-274.
Johnson-George, C.E. & Swap, W.C. (1982), “Measurement of Specific Interpersonal Trust: Construction and Validation of a Scale to Assess Trust in a Specific other,” Journal of Personality and Social Psychology, 43, pp.1306-1317.
Jones, G. & George, J. (1998), “The Experience and Evolution of Trust: Implications for Cooperation and Teamwork,” Academy of Management Review, 23, pp.531-546.
Joreskog, K.G. & Sorbom, D. (1993), LISREL 8: User’s Reference Guide, Chicago, IL: Scientific Software International Inc.
Kelley, H. & Thibaut, J.W. (1978), Interpersonal Relations: A Theory of Interdependence, New York: Wiley.
Kelman, M.C. (1958), “Compliance, Identification, and Internalization: Three Process of Attitude Change,” Journal of Conflict Resolution, 2, pp.51-60.
Kim, H., Kim, J., Lee, Y., & Lee, I. (2003), “Post-Adoption Behavior of Mobile Internet Users: An Empirical Validation with a Structural Equation Model,” Working Paper, [Online]. Available: http://hci.yonsei.ac.kr/publications.htm. (Feb. 15, 2003)
Kim, W.C. & Mauborgne, R.A. (1998), “Procedural Justice, Strategic Decision Making, and the Knowledge Economy,” Strategic Management Journal, 19, pp.323-338.
KMPG (2000), Knowledge Management Research Report 2000. [Online]. Available: htttp://www. kmonline.org/PDF/kpmg2000.pdf (Feb. 15, 2003)
Kolekofski, K.E. & Heminger, A.R. (2003), “Beliefs and Attitudes Affecting Intentions to Share Information in An Organizational Setting,” Information and Management, 40, pp.521-532.
Kopfman, J. E., & Smith, S. W. (1996), “Understanding The Audiences of A Health Communication Campaign: A Discriminant Analysis of Potential Organ Donors Based On Intent To Donate,” Journal of Applied Communication, 24, pp.22–49.
Krebs, D.L. (1970), “Altruism--An Examination of the Concept and a Review of the Literature," Psychological Bulletin, 73, pp.258-302
Lewis, J.D. & Weigert, A. (1985), “Trust as a Social Reality,” Social Forces, 63, pp.967-985.
Liebowitz, J. & Beckman, T. (1998), Knowledge Organizations:What Every Manger Should Know, Boca Ration, FL:St. Lucie Press.
Loch, K.D. & Conger, S. (1996), “Evaluating Ethical Decision Making and Computer Use,” Communications of the ACM, 39(7), pp. 74-83. (Text available through Galileo: ABI Inform).
Lopez, D.A. & Manson, D.P. (1997), “A Study of Individual Computer Self-Efficacy and Perceived Usefulness of the Empowered Desktop Information System,” [Online]. Available: http://www.csupomona.edu/~jis/1997/Lopez.pdf (Feb. 15, 2003)
MacCallum, R.C., Roznowski, M., Mar, C.M., & Reith, J.V. (1994), “Alternative Strategies for Cross-Validation of Covariance Structure Models,” Multivariate Behavioral Research, 29(1), pp.1-32.
Macintosh, G., & Lockshin, L.S. (1997), “Retail Relationships and Store Loyalty: A Mult-Level Perspective,” International Journal of Research in Marketing, 14(5), pp.487-497.
Madden, T.J. Ellen, P.S., & Ajzen, I. (1992). “A Comparison of The Theory of Planned Behaviour and The Theory of Reasoned Action,” Personality and Social Psychology Bulletin, 18, pp.3-9.
Mathieson, K. (1991), “Predicting User Intentions: Comparing the Technology Acceptance Model with The Theory of Planned Behavior,” Information System Research, 2(3), pp.173-191.
McALLISTER, D.J. (1995), “Affect- and Cognition-Based Trust as Foundations for Interpersonal Cooperation in Organizations,” Academy of Management Journal, 38(1), pp.24-59.
Miller, D., Droge, C., & Toulouse, J. (1988), “Strategic Process and Content as Mediators Between Organizational Context and Structure,” Academy of Management Journal, 31, pp.544-569.
Monge, P.R., Fulk, J., Kalman, M.E., Flanagin, A.J., Parnsassa, C., Rumsey, S. (1998), “Production of Collective Action in Alliance-based Interorganizational Communication and Information Systems,” Organization Science, 9(3), pp.411-433.
Morgan, S.E. & Miller, J.K. (2002), “Communicating about Gifts of Life: The Effect of Knowledge, Attitudes, and Altruism on Behavior and Behavioral Intentions Regarding Organ Donation,” Journal of Applied Communication Research, 30(2), pp.163-178.
Moore, G.C. & Benbasat, I. (1993), “Development of an Instrument to Measure the Perceptions of Adoption an Information Technology Innovation,” Information System Research, 2(3), 1991, pp.191-222.
Nelson, K.M. & Cooprider,J.G. (1996), “The Contribution Shared Knowledge to IS Group Performance,” MIS Quarterly, December, pp.409-432.
Nonaka, I. & Takeuchi, H. (1995), The Knowledge-Creating Company, Oxford University Press Inc.
Nonaka, I. (1994), “A Dynamic Theory Of Organizational Knowledge Creation,” Organization Science, 5(1), pp.14–37.
Nonaka, I., Toyama, R. & Konno, N. (2000), “SECI, Ba and Leadership: A Unified Model of Dynamic Knowledge Creation,” Long Range Planning, 33, pp.5-34.
Nunnally, J. (1978), Psychometric Theory, 2nd Editon, New York: McGraw-Hill.
OECD. (1996), The Knowkedge-Based Economy. Paris.
O’Dell, C. (1999), “Knowledge Transfer: Discover Your Value Proposition,” Strategy and Leadership, 27(2), pp.10-15.
Ojala, M. (1999), “Knowledge is Power,” Econtent.
O’Reilly, C.A., Chatman, J.A., & Anderson, J.C. (1987), Message Flow and Decision Making. Handbook of Organizational Communication: An Interdisciplinary Perspective (F. Jablin, L. Putnam, K. Roberts, & L.Porter), Newbury Park: SAGE Publications, pp.600-623.
Organ, D.W. & Konovsky, M. (1989), “Cognitive versus Affecting Determinants of Organizational Citizenship Behavior,” Journal of Applied Psychology, 74, pp.157-164.
Orlikowski, W.J. (1992), “Leaning from Notes: Organizational Issues in Groupware Implementation,” Proceedings of the Conference on Computer Supported Cooperative Work, pp.362-369.
Ovum (1999), Knowledge Management: Building the Collaborative Enterprise.
Pavlou, P.A. & Chai, L. (2002), “What Drives Electronic Commerce Across Cultures? A Cross-Cultural Empirical Investigation of The Theory of Planned Behavior,” Journal of Electronic Commerce Research, 3(4), pp.240-253.
Polanyi, M., (1966), The Tacit Dimension, London: Routledge and Kegan Paul.
Purser, R.E. & Pasmore, W.A. (1992), Organizing for Learning. In William A. Pasmore & Richard W. Woodman(Ed). Research in Organizational Change and Development, London: JAI Press.
Quinn, J.B. , Anderson, P. , and Finkelstein, S. (1996),”Managing Professional Intellect: Making the Most of the Best,” Harvard Business Review, March-April, pp.71-80.
Randall, D.M. & Gibson, A.M. (1990), “Methodology in Business Ethical Research: A Review and Critical Assessment,” Journal of Business Research, 9, pp.457-471.
Rempel, J.K., Holmes, J.G. & Zanna, M.P. (1985), “Trust in Close Relationships,” Journal of Personality and Social Psychology, 49, pp.94-112.
Robbins, S. P. (1993), Organizational Behavior: Concepts, Controversies, and Application, Englewood Cliffs, NJ: Prentice Hall.
Ruggles, R. (1996), Knowledge Management Tools, Boston: Butterworth-Heinemann.
Ruggles, R. (1998), “The State of Notion: Knowledge Management in Practice,” California Management Review, 40, pp.80-89.
Ryu, S. Ho, S.H., Han, I. (2003), “Knowledge Sharing Behavior of Physicians in Hospitals,” Expert Systems with Applications, 25, pp.113-122.
Sawy, I.I.O.E. & Hars, A. (1997), “Business process reeningeering: Do software tools matter?” In J.D. Gupta (ed.): Proceedings of the 3rd AIS Americas Conference on Information Systems, pp.670-672.
Schement, J.R. (1990), “Information Socieity Reconsidered: The Growth of Information Work in the Early Twentieth Century,” Information Processing and Management, 26(4), pp.449-465.
Schroeder, D., Penner, L., Dovidio, J. & Piliavin, J. (1995), The psychology of helping and altruism. New York: McGraw Hill.
Schwab, D.P. (1980), “Construct Validity in Organizational Behavior,” in B.M. Staw and L.L. Cummings(Eds.), Research in Organizational Behavior, 2, pp.3-34.
Seng, P. (1997), “Sharing Knowledge,” Executive Excellence.
Sethi, V. & Carraher, S. (1993), “Developing Measures for Assessing the Organizational Impact of Information Technology: A Comment on Mahmood and Soon’s Paper,” Decision Science, 24(4), pp.867-877.
Severy, L. J. (1974), “Comment: On the Essence of Altruism,” Journal of Social Issues, 30, pp.l89-194
Shapiro, D., Sheppard, B.H., & Cheraskin, L. (1992), “Business on a Handshake,” Negotiation Journal, 8(4), pp.365-377.
Sheppard, B.H., Hartwick, J. & Warshaw, P.R. (1988), “The Theory of Reasoned Action: A Meta-analysis of Past Research with Recommendations for Modifications and Future Research,” Journal of Consumer Research, 15, pp.325-343.
Shepherd, G.J. & O’Keefe, D.J. (1984), “Separability of Attitudinal and Normative Influences on Behavioral Intentions in the Fishbein-Ajzen Model,” The Journal of Social Psychology, 122, pp.278-288.
Shimp, T.A., & Kavas, A. (1984), “The Theory of Reasoned Action Applied to Coupon Usage,” Journal of Consumer Research, 11, pp.795-809.
Staples, D.S. & Jarvenpaa, S.L. (2002), “Using Electronic Media for Information Sharing Activities: A Replication and Extension,” International Conference on Information Systems.
Starbuck, W.H. (1992), “Learning by Knowledge Intensive Firms,” Journal of Management Studies, 29, pp.713-740.
Steenkamp, J.E.M. & Trijp, H.C.M. (1991), “The Use of LISREL in Validating Marketing Constructs,” International Journal of Research in Marketing, 8, pp.283-299.
Suh, B. & Han, I. (2003), “The Impact of Customer Trust and Perception of Security Control on the Acceptance of Electronic Commerce,” International Journal of Electronic Commerce, 7(3), pp.135-161.
Szulanski, G. (1996), “Exploring Internal Stickiness: Impediments to the Transfer of Best Practice Within the Firm,” Strategic Management Journal, 17, pp.27-43.
Taylor, S. & Todd, P. (1995), “Decomposition and Crossover Effects in the Theory of Planned Behavior: A Study of Consumer Adoption Intentions,” International Journal of Research in Marketing, 12, pp.137-155.
The Conference Board (2000), [Online]. Available: http://www.info-edge.com/ samples/EM-2001free.pdf (Feb. 15, 2003)
Thibaut, J.W. & Kelly, H. (1959), The Social Psychology of Groups, New York: Wiley.
Trice, H.M. & Beyer, J.M. (1993), The Cultures of Work Organizations, Englewood Cliffs, NJ: Prentice-Hall.
Vallerand, R.J., Deshaies, P., Cuerrier, J., Pelletier, L.G., & Mongeau, C. (1992), Ajzen & Fishbein’s Theory of Reasoned Action as Applied to Moral Behavior: A Confirmatory Analysis, Journal of Personality and Social Psychology, 62, pp.89-109.
Williamson, O.E. (1993), “Calculativeness, Trust, and Economic Orgainzation,” Journal of Law and Economics, 36, pp.453-486.
Zack, M.H. (1999), “Managing Codified Knowledge,” Sloan Management Review, pp.45-58.
電子全文 Fulltext
本電子全文僅授權使用者為學術研究之目的,進行個人非營利性質之檢索、閱讀、列印。請遵守中華民國著作權法之相關規定,切勿任意重製、散佈、改作、轉貼、播送,以免觸法。
論文使用權限 Thesis access permission:校內外都一年後公開 withheld
開放時間 Available:
校內 Campus: 已公開 available
校外 Off-campus: 已公開 available


紙本論文 Printed copies
紙本論文的公開資訊在102學年度以後相對較為完整。如果需要查詢101學年度以前的紙本論文公開資訊,請聯繫圖資處紙本論文服務櫃台。如有不便之處敬請見諒。
開放時間 available 已公開 available

QR Code