摘 要
本論文旨在探討與比較同事間之關係背景屬性相似性與關係基礎對同事之助人行為的影響。並針對關係背景屬性相似性與關係基礎對助人行為之預測效果，提出不同的中介機制之驗證。本論文並進一步探究個人因素包括相依我自我取向與個人傳統性如何與關係背景屬性相似性以及關係基礎產生交互作用，進而對中介歷程與助人行為產生影響。本論文共分為三個子研究，三個研究均採用腳本操弄的實驗設計結合問卷施測的方式蒐集已在業界工作之員工的資料。
研究結果顯示，在主要效果上，不論是「同事間有無關係背景屬性相似性」與「同事間有無親戚關係」對同事之人際方面助人行為均有顯著的預測力，但對同事之工作方面助人行為並沒有顯著的預測力。在中介效果上，研究一與研究二的中介模式都有顯著的結果。研究一「對同事之喜歡程度」對「同事間有無背景屬性相似性」與「工作方面或人際方面之助人行為」的關係具有中介效果。而研究二「關係義務的認知」對「同事間有無親戚關係」與「工作方面或人際方面之助人行為」的關係亦具有中介效果。在調節效果上，研究一的調節效果不顯著；研究二的調節模式得到顯著的結果，亦即「員工的個體傳統性」調節「同事間有無親戚關係」與「關係義務的認知」的關係。研究三的結果顯示員工對於與他們具有親戚關係之同事的工作方面與人際方面助人行為，均大於與他們具有關係背景屬性相似性的同事之工作方面與人際方面助人行為。本研究針對上述結果進行討論並提出研究限制與未來研究方向。

Abstract
The purpose of this dissertation is to investigate and compare the effects of coworkers’ relational demographic similarities and guanxi base on coworkers’ helping behavior. Moreover, the mediation mechanisms of social liking between coworkers’ relational demographic similarities and helping behavior, and guanxi obligation between coworkers’ guanxi base and helping behavior were examined. Furthermore, the moderation effect of interdependent self on the relationship between relational demographic similarities and helping behavior, and the moderation effect of individual traditionality on the relationship between guanxi base and helping behavior were examined. There were three studies in this dissertation, and the data were collected by scenario experimental design combined with questionnaire survey. The subjects were working employees sampled from different industries.
Results showed that both coworkers’ relational demographic similarities and guanxi base have significant effects on the interpersonal-related helping behavior, but not on work-related helping behavior. Moreover, the mediation effects of social liking towards coworker, and guanxi obligation were significant in both study 1 and study 2. The moderation effect was not significant in study 1, but was significant in study 2. The individual traditionality moderated the relationship of guanxi base and guanxi obligation. The results of study 3 showed that coworkers with guanxi base have stronger effect on both interpersonal-related and work-related coworkers’ helping behavior than coworkers with relational demographic similarities. The results were discussed and the limitations and suggestions for future research were proposed.

目 錄
論文審定書…………………………………………………... i
中文摘要……………………………………………………... ii
英文摘要…………………………………………………….. iii
第一章 緒論………………………………………………… 1
第一節 研究背景…………………………………………… 1
第二節 研究目的…………………………………………… 3
第二章 文獻探討…………………………………………… 5
第一節 關係背景屬性相似性與助人行為………....……… 5
第二節 關係基礎與助人行為…………………….......…… 12
第三節 關係背景屬性相似性與關係基礎之比較 ..……… 21
第四節 假設推導…………………...……………………… 24
第三章 研究一:關係背景屬性相似性與助人行為的關連性31
第一節 研究架構與假設………………………...………… 31
第二節 研究方法………………………...………………… 35
第三節 研究結果…………………………...……………… 48
第四節 結論………………………...………………………. 58
第四章 研究二:關係基礎與助人行為的關連性…………... 59
第一節 研究架構與假設…………………………………… 59
第二節 研究方法…………………...……………………… 62
第三節 研究結果…………………………...……………… 74
第四節 結論…………………………………………...…… 86
第五章 研究三:關係背景屬性相似性與關係基礎對助人行為 的比較87
第一節 研究架構與假設…………………………………… 87
第二節 研究方法………………….......…………………… 89
第三節 研究結果……………………………...…………… 96
第四節 結論………………………………...……………… 97
第六章 討論與建議…………………………...…………… 98
第一節 結果與討論………………………...……………… 98
第二節 管理實務之意涵、研究限制與未來研究方向..… 103
參考文獻…………………..………………………………… 105
附錄:問卷………………………………………………….… 113

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