本研究應用活動能力模式(activity competency model, ACM)，探討不同產業別各階層資訊部門主管所從事的重要資訊專業活動與所需具備之專業知識、技術與能力。研究結果顯示，各階層IS主管對專業活動重要性的認知有顯著差異，而不同產業別的資訊主管對專業活動重要性的認知差異並不顯著，如：中階主管除包含基層主管之專業活動外，還額外增加分析企業問題與IS解決方案、訂定資訊存取策略與安全控管等。因此，進一步整理出各階層資訊部門主管認為重要的資訊專業活動與所需具備之專業能力。本研究成果除可供各階層別的IS主管於訓練或升遷時，其能力考量之依據外，亦可對資訊主管長期之專業才能發展提供有效的建議與具體實施方針。

Based on activity competency model (ACM), this study investigated the perceived importance of professional activities and required knowledge/skills/abilities of three levels of information systems (IS) managers from two sectors of industries. Our findings indicate that the importance of IS managerial activities varies significantly for different levels of management, but does not vary significantly for different industries. The results of this study have implications for management development, training, and IS manager career planning. They can also serve as guideline for recruiting the proper IS managers.

致謝辭 II
論文提要 III
中文摘要 IV
ABSTRACT V
第一章 緒論 1
第一節 研究背景 1
第二節 研究動機 3
第三節 研究步驟 5
第二章 文獻探討 7
第一節 資訊管理者專業活動能力模式 7
第二節 資訊主管之管理者角色 9
第三節 資訊主管的專業活動發展 11
第四節 資訊主管的專業知識、技術與能力發展 13
第三章 研究方法 16
第一節 研究架構與假說 16
第二節 問卷設計 19
第三節 試測與修訂 23
第四節 研究對象 25
第五節 資料分析方法 26
第六節 信度與效度 27
第四章 研究結果 28
第一節 描述性分析 28
第二節 因素分析 33
第三節 假說檢定 36
第五章 結論與建議 43
第一節 結論 43
第二節 研究限制 45
第三節 後續研究建議 46
文獻參考 47
附錄一 問卷內容 53
附錄二 業界參考資料 57

一、中文部分
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吳仁和、劉橫智，1998，『應用功能模式及重要事件法於管理發展研究』，人力資源學報，第九卷：頁68~87
吳英隆，1998，『台灣地區大型企業資訊主管管理角色之研究』，人力資源學報，第九卷：頁1~17。
林東清，1993，『資管人員的技能需求』，資訊管理，第一卷.第一期：頁60~77
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