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博碩士論文 etd-0706114-232622 詳細資訊
Title page for etd-0706114-232622
論文名稱
Title
直接捐錢好嗎? 探討產品善因適配度與產品類別對不同善因行銷捐贈方式選擇的影響
Is Monetary Donation Good? Influences of Product-Cause Fit and Product Type on Selection of Donation Type
系所名稱
Department
畢業學年期
Year, semester
語文別
Language
學位類別
Degree
頁數
Number of pages
117
研究生
Author
指導教授
Advisor
召集委員
Convenor
口試委員
Advisory Committee
口試日期
Date of Exam
2014-07-29
繳交日期
Date of Submission
2014-08-06
關鍵字
Keywords
產品類別、產品善因適配度、善因行銷、企業社會責任、捐贈類型
corporate social responsibility, cause-related marketing, donation type, product-cause fit, product type
統計
Statistics
本論文已被瀏覽 5850 次,被下載 173
The thesis/dissertation has been browsed 5850 times, has been downloaded 173 times.
中文摘要
近年來,企業社會責任的概念在台灣逐漸受到重視,而善因行銷為企業社會責任的表現方式之一,可以讓企業同時結合營利目的與社會慈善的重要促銷方式。但行銷人員並無法完全的掌控善因行銷的廣告效果為何,原因在於善因行銷會受到企業所販售的產品類別影響,且援助的善因有時也並非行銷人員所可以決定,故本研究以行銷人員可以掌握的捐贈方式為主軸,探討在不同的產品類別與不同的產品善因適配度之情境下,如何影響善因行銷的捐贈方式。
本研究以實驗設計法進行,共分為兩個實驗,實驗一為產品善因適配度(高v.s.低)、捐贈方式(金錢v.s.非金錢)的2x2二因子設計,透過廣告設計出四種情境,觀察其對依變數的影響;實驗二為產品善因適配度(高v.s.低) 、捐贈方式(金錢v.s.非金錢)、產品類別(實用品、享樂品)的2x2x2組內實驗,觀察消費者對善因行銷捐贈方式的選擇偏好為何。
研究結果指出在產品善因適配度、捐贈方式對廣告懷疑具有交互作用的影響,當產品善因適配度高時,相較於捐贈金錢,消費者在企業捐贈非金錢時有較低的廣告懷疑,而在產品善因適配度低時,相較於捐贈非金錢,消費者在企業捐贈金錢時有較低的廣告懷疑;而在加入產品類別變數後,發現產品類別和產品善因適配度、捐贈方式三者具有交互影響的效果。當產品善因適配度時高時,無論是實用品或是享樂品,消費者均較偏好非金錢的善因行銷捐贈方式;當產品善因適配度時低時,相較金錢的捐贈方式,購買實用品時消費者較偏好非金錢的捐贈方式;相較於非金錢捐贈方式,購買享樂品時消費者較偏好金錢的捐贈方式。
Abstract
In recent years, the concept of Corporate Social Responsibility (CSR) has became popular in Taiwan. Cause-Related Marketing (CRM) is one way to fulfill CSR. CRM allows companys to satisfy their goals for profitability and charity at the same time. Unfortunately, marketers can not expect the outcome of CRM because the results are contingent on variables such as product type and product-cause fit. This study explores whether donation type matters in consumer choice under the circumstances of different product-cause fits and product types.
Two experiments are included in this research. Study 1 is based on a 2(product-cause fit: high v.s low) X 2(donation type : monetary v.s not monetary) factorial design. Study 2 is a 2(product-cause fit : high v.s low) X 2(donation type : monetary v.s not monetary) X 2(product type : utilitarian goods v.s hedonic goods) within-subjects design.
The results of Study 1 indicated that cause-product fit and donation types have an interaction effect in advertising skepticism. When cause-product fit is high, consumer has low advertising skepticism in the non-monetary donation condition than the monetary donation. When cause-product fit is low, opposite results are found. The results of Study 2 indicated that a three-way interaction among cause-product fit, product type and donation type. When cause-product fit is high, consumers prefer CRM with non-monetary donation regardless of product type. On the other hand, when cause-product fit is low, consumer prefer CRM with non-monetary donation for utilitarian products but prefer monetary donation for hedonic products.
目次 Table of Contents
第壹章 緒論 1
第一節 前言 1
第二節 研究背景 1
第三節 研究動機 3
第四節 研究目的與問題 5
第五節 研究流程 6
第貳章 文獻探討 8
第一節 前言 8
第二節 善因行銷概述 8
一、善因行銷發展背景 8
二、善因行銷概念與實例 9
三、善因行銷的優勢與潛在威脅 10
第二節 產品善因適配度 13
第三節 產品類別 16
一、產品類別概述 16
二、產品類別對善因行銷的影響 18
第四節 善因行銷捐贈方式 18
一、促銷活動方式 19
二、企業參與公益活動的方式 20
第五節 小結 21
第參章 研究設計與方法 22
第一節 前言 22
第二節 研究假設與架構 22
一、產品善因適配度與善因行銷捐贈方式對善因行銷廣告效果與善因行銷捐贈方式偏好選擇具交互作用的影響 22
二、產品類別對消費者善因行銷促銷偏好選擇的影響 24
三、在面對不同善因行銷捐贈方式下,產品善因適配度和產品類別對於消費者善因行銷捐贈方式偏好選擇的影響 26
第三節 小結 27
第肆章 實驗一設計 29
第一節 研究變數的操作型定義與衡量 29
一、自變數 29
二、依變數 31
三、人口統計變數 32
四、操弄檢定題項 32
五、開放性問題 32
第二節 研究設計 32
第三節 小結 33
第伍章 實驗一研究結果分析 34
第一節 前言 34
第二節 樣本資料描述 34
第三節 量表檢測 36
第四節 研究設計檢驗 36
一、產品善因適配度操弄檢定 36
二、善因行銷捐贈方式之操弄檢驗 37
三、潛在共變數檢驗 37
第五節 研究假設檢驗 38
第六節 受訪者對實驗廣告的回應 42
第七節 小結 44
第陸章 實驗二設計 46
第一節 前測 46
一、前測說明 46
二、前測結果 47
第二節 研究變數的操作型定義與衡量 48
一、自變數 48
二、依變數 52
三、人口統計變數 52
四、操弄檢定題項 52
五、開放性問題 52
第三節 研究設計 52
第四節 小結 53
第柒章 實驗二研究結果分析 54
第一節 前言 54
第二節 樣本資料描述 54
第三節 研究設計檢驗 56
一、產品類別操弄確認 56
二、潛在共變數檢定 57
第四節 研究假設驗證 57
一、產品善因適配度與善因行銷捐贈方式對善因行銷捐贈方式選擇偏好的影響 59
二、產品類別與善因行銷捐贈方式對善因行銷捐贈方式選擇偏好的影響 61
三、產品善因適配度、產品類別與善因行銷捐贈方式對消費者善因行銷捐贈方式偏好選擇的影響 62
第五節 受訪者對實驗廣告的回應 63
第六節 小結 65
第捌章 結論與建議 67
第一節 前言 67
第二節 研究結果討論 67
一、高產品善因適配度時,較適合用非金錢性捐贈;低產品善因適配度時,較適合用金錢性捐贈 67
二、實用品時,較適合用非金錢性捐贈;享樂品時,較適合用金錢性捐贈 68
三、當產品善因適配與產品類別同時考慮時,除享樂品在低產品善因適配度時,適合用金錢性捐贈,其他情況適合非金錢性捐贈 69
第三節 研究貢獻 70
一、理論貢獻 70
二、實務貢獻 71
第四節 研究限制 72
一、實驗設計的研究方法 72
二、選擇行為做為善因行銷捐贈方式選擇的影響 72
第五節 未來研究建議 72
一、捐款幅度的影響 72
二、個人差異的影響 73
三、其他產品類別的分類 73
四、品牌熟悉度 74
第六節 小結 74
參考文獻 75
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