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博碩士論文 etd-0707106-120854 詳細資訊
Title page for etd-0707106-120854
論文名稱
Title
以組織學習觀點探討知識管理系統應用之績效
A Study of KM Performance Based on Organizational Learning perspective
系所名稱
Department
畢業學年期
Year, semester
語文別
Language
學位類別
Degree
頁數
Number of pages
122
研究生
Author
指導教授
Advisor
召集委員
Convenor
口試委員
Advisory Committee
口試日期
Date of Exam
2006-06-30
繳交日期
Date of Submission
2006-07-07
關鍵字
Keywords
組織學習、知識管理績效指標
Organizational learning, Knowledge management performance index
統計
Statistics
本論文已被瀏覽 5837 次,被下載 1780
The thesis/dissertation has been browsed 5837 times, has been downloaded 1780 times.
中文摘要
企業身處變化快速的時代中,知識管理已經是企業脫穎而出以及維持競爭優勢的不二法門,誰能夠做好知識管理,誰就能掌握勝力的先機。而企業為了使知識管理成效最大化,故需利用績效指標衡量成效,進而改善之;在企業中,組織學習的目的即是為了產生組織知識,以解決問題,故組織學習與知識管理息息相關。而組織學習與知識管理之關係,近幾年來,較少有學者對於其做討論,因此引發本研究之動機。
本研究希望透過組織學習的觀點,以探索出在知識管理績效指標中,受到組織學習中哪些關鍵因素影響,當企業欲對知識管理績效指標改善,則只需找出對於績效指標之關鍵影響因素進而改善。且透過不同的知識管理策略,瞭解組織學習對於知識管理績效是否有不同影響,當企業之知識管理績效仍無法改善時,則企業需檢視其知識管理策略是否採取合宜,以調整企業之知識管理策略;又在研究中探討組織學習促成因素對於組織學習之影響,環境不確定性之程度、組織定位的不同、工作任務特質的不同,都會影響組織學習。
本研究透過問卷調查,以結構方程模式(Structural Equation Modeling,SEM)驗證組織學習對於知識管理績效指標之模式是否配適。以ANOVA、迴歸分析證明各構面間之關係。而研究結果中發現,組織學習對於知識管理績效指標是有顯著影響,透過組織學習觀點,每個知識管理績效指標皆有不同的關鍵影響因素,組織中之組織定位不同以及工作複雜性程度會促成組織學習,且透過了不同之知識管理策略,組織學習對於知識管理績效之影響亦有所不同。
Abstract
In the dynamic era, knowledge management is an important means that enterprises show one's talent and maintain the advantage of the competition. If enterprises can manage knowledge well, it can grasp and win the first chance of strength. And in order to maximize the knowledge management effectively, enterprises need to utilize the performance index to weigh the effect, and then improve it. In enterprises, the goal of organizational learning is creating knowledge and using knowledge to solve problems. So organizational learning closely linked with knowledge management.
This study attempts to investigate the impact on KM performance based on the organizational learning perspective. As enterprises want to improve the performance index of knowledge management, they only need to find out key factors to the performance index, and then improve it. Furthermore, different KM strategies can help to find out influences on KM performance. When the KM performances of enterprises are not satisfactory, enterprises need to inspect the KM strategy to adopt suitably and adjust the KM strategy accordingly. This study also investigates how organizational learning enabler impacts organizational learning.
This study used questionnaire investigation to prove the research model is fit or not, and used ANOVA and regression analysis to test all hypotheses. The result of the study shows that organizational learning has influence on knowledge management performance. Organization position and task complexity will enable organizational learning, and through different KM strategies, the impacts of KM performance based on organizational learning are different.
目次 Table of Contents
第一章 緒論 1
1.1研究背景 1
1.2研究動機 3
1.3研究目的 5
1.4研究流程 6
第二章 文獻探討 7
2.1知識管理 7
2.1.1知識的本質 7
2.1.2知識管理的本質 8
2.1.3知識管理績效指標 9
2.1.4知識管理策略 11
2.2組織學習 13
2.2.1組織學習的意義 13
2.2.2組織學習的過程 15
2.3知識管理與組織學習之間的關係 17
2.4組織學習之促成因素 18
2.4.1環境不確定性-產業構面 18
2.4.2組織定位-組織構面 20
2.4.3工作任務特質-個人團隊構面 20
第三章 研究架構與研究方法 23
3.1 研究架構 23
3.2 研究假說 25
3.3 研究變數與操作型定義 36
3.4 研究設計方法 50
第四章 資料分析與研究結果 53
4.1問卷回收及樣本特徵 53
4.2效度與信度檢驗 56
4.3研究假說檢定 68
4.4研究結果 90
第五章 研究結論與建議 98
5.1研究結論 98
5.2研究貢獻 101
5.3研究限制 102
5.4未來研究方向 102
參考文獻 103
附錄:本研究問卷 110
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