知識管理的概念在企業界與學術界皆成為一項重要的議題。企業為了保有長期的競爭優勢，紛紛投入大量的資源在進行知識管理的工作，而如何有效的利用資訊科技來支援知識管理工作，成為企業進行知識管理工作的關鍵性成功因素之一。然而，知識管理系統的運作績效普遍不如企業所預期，主要的原因在於知識管理系統所面對的是型態不定的知識，在過去結構化的資訊系統開發方式並不能有效處理這些抽象的知識。因此，本研究將智慧型代理人的技術運用在知識管理系統中，利用智慧型代理人的自主性、溝通能力、適應力與行動力等特性，能有效提升知識管理系統的績效。

本研究針對知識管理中的各項知識工作進行詳細的分析，找出一個一般化知識管理系統的系統需求，再從這些系統需求中，找出有哪些需求是適合以智慧型代理人的技術來完成。整合這些智慧型代理人的功能需求，本研究提出一個完整的智慧型代理人為基礎的知識管理系統架構，並定義此一架構中各種不同功能的智慧型代理人，以及這些代理人之間訊息溝通的協定。

The concept of knowledge management has become a critical issue in both academic and practical area. Organizations invest huge resources in knowledge management work in order to maintain long term competitive advantage. Therefore, how to use information technology to support knowledge management in an efficient way is a critical success factor in organizations adopting knowledge management. However, the running effect of knowledge management system does not achieve organizations’ expectancy. The main reason is that knowledge management system is designed for unstable form of knowledge; developing information system in a structural way can not process this abstract knowledge effectively. For the reason, this research applies intelligent agent technique in developing knowledge management system, hoping to make use of intelligent agents’ autonomy, communication ability, adaptability and mobility to raise the efficiency of knowledge management.
This research analysis the general knowledge management works in order to find out the general knowledge management requirements. And then, this research also checks which requirements are suitable for intelligent agent to process. After integrating these requirements, this research proposes a complete intelligent agent based knowledge management system framework and a detail definition of each intelligent agent, and a set of message communication protocols between these intelligent agents.

第一章 緒論 1
第一節 研究動機 1
第二節 研究目的 2
第三節 研究流程 3
第四節 論文架構 4
第二章 文獻探討 5
第一節 知識管理 5
第二節 知識管理系統 11
第三節 智慧型代理人 14
第三章 智慧型代理人為基礎的知識管理系統架構 20
第一節 智慧型的知識管理系統的新概念 20
第二節 智慧型代理人技術為基礎的知識管理系統定義 21
第三節 適合運用智慧型代理人的知識管理工作 23
第四節 智慧型代理人為基礎的知識管理系統的功能需求分析 26
第五節 以智慧型代理人為基礎的知識管理系統架構 28
第六節 各種智慧型代理人的功能定義 29
第七節 以智慧型代理人為基礎的知識管理主要工作內容 36
第四章 智慧型代理人之間的訊息溝通協定 43
第一節 智慧型代理人的溝通語言 43
第二節 FIPA ACL的標準訊息格式 44
第三節 FIPA ACL的述行語句 45
第四節 主要知識管理工作中各智慧型代理人的訊息溝通協定 47
工作一、適性化的知識搜尋 48
工作二、主動擷取新知識 55
工作三、適性化的知識推薦 66
工作四、建立知識分享管道 73
工作五、協助知識創造與更新流程 83
第五章 雛型系統模擬實作 94
第一節 雛型系統環境架構 94
第二節 雛型系統的模擬情境與本雛型系統的系統介面 95
第六章 結論與建議 101
第一節、智慧型代理人為基礎的知識管理系統所帶來的衝擊與影響 101
第二節 研究貢獻 103
第三節 問題與限制 104
第四節 未來的研究方向與建議 105
參考文獻 106
第一節 中文部分 106
第二節 英文部分 106

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