從民國七十六年開始，我國流通業便迅速擴增，估計平均一年增加一萬家左右，相對銷售點密集與龐大，需求複雜而多樣，物流量也隨之激增。許多廠商除致力於製造成本的控制，更察覺到物流成本的節省，亦可壓低售價、提高競爭力。在激烈的競爭環境下，業者們該如何才能屹立不搖甚至是成長茁壯呢？要能脫潁而出，靠的不光只是差異化所提供的服務，更重要的是提供物超所值的價格，如何有效地在每個環節降低成本以達效率最大，是業者持續努力的方向，但是隨者台灣社會勞工意識的抬頭，企業對勞工投入的人事成本是有增無減，業者想降低人事成本不成，還得與同業進行價格競爭，利潤率往往被壓縮到很低。不過近年來台灣的人力派遣業卻也漸漸地發展起來，雖然政府相關的立法工作還趕不上人力派遣業的發展，但已有需多產業開始與人力派遣業者接觸，物流業在如此艱苦的競爭環境之下，許多業者自然也開始與人力派遣公司合作。研究者觀察到此種現象，便想對台灣物流業使用人力派遣制度之現象做研究，藉著分析物流產業特性、與業者進行深度訪談及整理人力派遣相關理論後，想了解物流業業者對本身核心競爭力的看法；使用或試用人力派遣制度的原因或動機；物流活動許多功能中，何者適合使用人力派遣制度；物流業者如何評估合適之人力派遣公司；物流業使用人力派遣制度可能面臨哪些挑戰；最後找出物流業者成功使用人力派遣制度之條件，並且歸納出對業者的建議。

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目錄

目錄 Ⅰ
圖目錄 Ⅲ
表目錄 Ⅳ
第一章 緒論 1
第一節 研究背景 1
第二節 研究動機 3
第三節 研究目的 4
第二章 文獻探討 5
第一節 「人力派遣」的定義 5
第二節 人力派遣業之成因 12
第三節 人力派遣業的發展 16
第四節 派遣勞工之組成 18
第三章 研究方法 22
第一節 研究設計 22
第二節 研究流程 26
第三節 研究架構 27
第四節 研究範圍與限制 28
第四章 物流概念與物流產業 29
第一節 物流的起源與發展 26
第二節 物流發展的型態 36
第三節 國內、外物流委外發展現況及趨勢 40
第五章 實證分析與討論 50
第一節 物流業核心能力分析 50
第二節 物流業使用人力派遣制度因素探討 56
第三節 物流業適合使用派遣人力的功能 58
第四節 物流業者評選合作之派遣業者考量因素 66
第五節 物流業者使用派遣人力會面臨到的挑戰 68
第六節 物流業運用派遣制度的成功條件 70
第六章 結論與建議 72
第一節 結論 72
第二節 研究建議 75
第三節 後續研究建議 77
參考文獻 78
附錄 訪談大綱 90

一、中文參考文獻

中華民國物流協會，取自物流新世紀－２００１特輯

中華民國物流協會，取自物流新世紀－２００２特輯

中華民國物流協會，第十二屆物流整合工程師訓練班，「物流委外運輸管理實務」，取自余章鈞講義。

「中國大陸物流委外發展現況及趨勢」，取自２００１中國倉儲協會全國物流供求狀況調查報告

中華民國物流協會．Taiwan Logistics Association

中國物流基地聯盟http://www.base56.com.cn/

中華民國物流協會，「澳洲物流委外發展現況及趨勢」，取自２０００

中華民國物流年鑑，pp. 69-75

中華民國物流協會，「物流中心的分類」，取自２０００中華民國物流協會年鑑，pp.23-24。
「日本企業物流委外發展現況及趨勢」，取自２０００中華民國物流年鑑，pp. 61-68

日本實踐物流Ｍ.Ｈ.技術讀本．「物流中心之定義」．取自２０００中華民國物流年鑑p.27

台灣商業自動化資訊手冊．「物流中心之定義」．取自２０００中華民國物流年鑑p.27

台大教授趙義隆．「物流中心之定義」．取自２０００中華民國物流年鑑，p.27

「台灣物流發展現況分析」，取自２００１中華民國物流年鑑，pp. 14-29

成之約（1998），「淺論派遣勞動及其對勞資關係的影響」，就業訓練，第十六卷第六期，pp.3-11。

成之約（1999），「淺論非典型僱用關係工作形態的發展與影響」，勞工行政，第一三九期，pp.10-18。

行政院勞工委員會（1996），「中華民國—台灣地區民營事業單位僱用中高齡勞工及派遣人力調查報告」。

行政院勞委會綜規處（1999），「改變中的臨時工作形態—美國非典型工作形態新知」，勞工行政，第一三九期，pp.53-57。

余章鈞，「物流委外運輸管理實務」，中華民國物流協會，民國９０年

余章鈞，「物流委外運輸管理實務」，中華民國物流協會，民國９１年

余章鈞，經濟部工業局、資策會、中國生產力中心（製造業自動化及電子化人培訓計畫，物流主管人員訓練，物流中心系統規劃－物流運輸委外管理實務講義，民國９１年。

吳韻儀（1998），「臨時才是永久？」，天下雜誌，第二○四期，pp160-164。

邱駿彥（1998），「日本勞工派遣法之現狀」，就業與訓練，第十六卷第六期，pp.17-25。

亞太國際管理訓練中心，亞太管理訓練網，企業員工職業化訓練課程；http://www.longjk.com/03-10-HEXINYEWUYEN-ENGWAIBAO.HTM

美國物流協會．１９９８，US Council for Logistics Management：經濟部商業司，取自２０００中華民國物流協會年鑑，p. 31

「美國物流委外發展現況及趨勢」，取自２０００中華民國物流年鑑，pp. 30-41

林正章，「第三者專業物流公司業務內容構面」，取自物流新世紀－２００２特輯，pp. 68-79.

金玉梅（1998），「沒有信念，企業就不存在」，天下雜誌，第二○二期，pp.164-168。

流通事典．「物流中心之定義」．取自２０００中華民國物流年鑑，p.27.

香港貿易發展局．摘錄自經濟一週２０００年５月２７日http://www.tdctrade.com/sme/chinese/log2.htm

洪懿妍（1998），「白領遊牧族逐工作而居」，天下雜誌，第二○四期，pp.167-169。

「荷蘭物流委外發展現況及趨勢」，荷蘭物流營運中心，
http://www.cpttm.org.mo/entry/Chinese/productivityForum/pf123/flow.htm

陳正良（1994），「派遣業勞工之僱用關係與勞動條件」，勞資關係月刊，第十二卷，第十二期，pp.6-15。

「國內物流產業的發展及面臨之問題」，取自２００１中華民國物流年鑑，pp. .30-53

黃文玲，「物流服務業者的三類關係」，取自JAYA 誠邦網路－數位時代的系統整合專家

勞資關係月刊編輯室（1999），「勞資關係一百問（7）」，勞資關係月刊，第十八卷，第二期，pp.58-60。

經濟部商業司，「台灣廠商運用全球運籌管理之研究」，取自１９９９國際物流研討會論文集，民國８８年，pp. 54-59。

經濟部商業司，１９９９國際物流研討會論文集，民國８８年。

經濟部商業司，２０００中華民國物流年鑑，pp. 23-24.

經濟部商業司，「物流的範疇」，取自２０００商業物流白皮書，pp. 2-3.

劉秀珍（1999），「人才派遺在促進就業所扮演的角色」，勞資關係月刊，第十七卷，第九期，pp.43-47。

劉愛生（1993），「派遣勞動的組織活動與外包承攬的差異」，勞工行政，第六十七期，pp.47-48。

蔣明晃，「美國企業物流委外能夠盛行的因素」，取自物流新世紀－２００１特輯，pp. 151-157.

鄭津津（1998），「勞動派遣相關法律問題之探討」，就業訓練，第十六卷，第六期，pp.12-16。

簡建忠（1999），「台灣派遣勞工對派遣工作看法之研究」，勞資關係論叢，第九期，pp.99-124。

Trade Studie’99（德國），「歐洲物流委外發展現況及趨勢」，取自２０００中華民國物流年鑑，pp. 42-57

DengLongMen.com；「現代企業經營管理新觀念」；取自中國經濟快訊週刊

Intelligent 物流．「物流中心之定義」．取自２０００中華民國物流年鑑，p.27

Lever（1997），委外的定義，取自中華民國物流協會第十一屆物流整合工程師班結業報告，第六組，p. 4

Lomas（1997），委外的定義，取自中華民國物流協會第十一屆物流整合工程師班結業報告，第六組p. 4

Perry（1997），委外的定義，取自中華民國物流協會第十一屆物流整合工程師班結業報告，第六組，p. 4

Sharpe，委外的定義，取自中華民國物流協會第十一屆物流整合工程師班結業報告，第六組，p. 4

The Warehouse Management Handbook．「物流中心之定義」．取自２０００中華民國物流年鑑，p.27

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三、日文部分:

中田信哉(1995)，戰略的物流之構圖