摘要
全球化競爭與企業電子化是二十一世紀現代化企業必然之勢，而電子化畢竟只是工具，唯有根據企業在供應鏈體系中所扮演的角色與提供產品價值的功能特色，進行流程設計方能展現方能展現電子化之優勢與價值。
本研究以價值系統與供應鏈的整體觀來分析企業流程，提出一「流程之統合設計方法」，以提供企業合作與電子化的過程中一明確的流程整合設計方向與電子化策略。流程統合設計方法分為五個步驟，第一步驟為價值系統分析，定義企業價值系統、關鍵活動與鏈結，並透過關鍵活動與鏈結找出企業核心流程與鏈結架構。第二步驟為核心流程之設計，以價值鏈為基礎，探討需求－供給－控制三構面，提出流程整合設計之方向。第三步驟為供應鏈特性分析，分析流程設計前後供應鏈特性之改變。第四步驟為模擬評估，對流程設計前後供應鏈特性之改變做模擬評估分析。第五步驟為流程操作性策略，根據本研究所提的「流程操作性策略矩陣」提出關鍵活動的向內與向外運籌之流程操作性策略建議。本研究以世界知名運動鞋品牌做為個案說明流程統合設計方法應用之方式。

Global competition and electronic business is the inevitable for enterprises in the twenty-one century. Information technology for enterprises is just tools. According to an enterprise’s role that is played in its supply chain and functions that is providing products’ value, an enterprise apply business process design should display the advantage of electronic business.
According to the Value System and the Supply Chain macro view, the research analyzed business processes and proposed a business process design approach, named “Collaborated Design Approach of Business Process”, to apply to enterprises collaboration and electronic business. Five steps composed the approach. The first step is Value System analysis to define the Value System, critical activities and linkages. And according that, the research defined the architecture of business core processes and linkages. The secondary step is business core process design. Based on the Value chain, the research explored the relations between demands, supplies and control, and proposed business processes integrated design directions. The third step is an analytic characteristic of supply chain. The research analyzed the supply chain variations with business process design. The forth step is processes simulated and analytic. The research simulated and evaluated the supply chain variations with business process design. The fifth step is the process operational strategy. The “Process operational strategy matrix” that presented by the research, the research proposed suggestions of inbound and outbound logistics process operational strategies. The research use the supply chain of a famous brand sports shoes company as case study to instructed how to apply the ”Collaborated Design Approach of Business Process”.

目 錄

摘要 II
Abstract III
第一章 緒論 1
1.1 研究背景與動機 1
1.2 研究目的與範圍 2
1.3 研究方法 2
第二章 文獻回顧 5
2.1 策略 5
2.1.1 競爭策略 6
2.1.2 供應鏈策略 8
2.2 企業電子化 9
2.3 企業資源規劃 10
2.4 供應鏈 12
2.4.1 供應鏈的定義 12
2.4.2 供應鏈管理 18
2.4.3 供應鏈特性 19
2.5 價值鏈與價值系統 21
2.6 流程 23
2.6.1 流程的定義 23
2.6.2 企業流程再造 26
第三章 企業電子化流程之統合設計方法 29
3.1 價值系統分析 30
3.2 企業核心流程設計 33
3.2.1 需求構面 34
3.2.2 供給構面 35
3.2.3 控制構面 35
3.3 供應鏈特性分析 45
3.4 模擬評估 46
3.5 流程操作性策略矩陣 47
第四章 個案研究 57
4.1、個案公司簡介 57
4.1.1 T1－通路商N公司 58
4.1.2 T2－製造商P公司 59
4.1.3 T3－供應商S公司 60
4.2 價值系統分析 61
4.3 企業核心流程設計 68
4.3.1 核心流程設計前 68
4.3.2 核心流程設計 68
4.4 供應鏈特性分析 75
4.4.1 流程設計前供應鏈特性分析 75
4.4.2 流程設計後供應鏈特性分析 75
4.5 模擬評估 80
4.5.1 個案現況 80
4.5.2 模擬模式設計 81
4.5.3 結果分析評比 85
4.6 流程操作性策略建議 87
第五章 結論 91
5.1 研究回顧 91
5.2 研究結論 91
5.3 研究貢獻 92
5.4 未來發展 93
參考文獻 94
中文部分 94
英文部分 95
附錄 99

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