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博碩士論文 etd-0712109-141521 詳細資訊
Title page for etd-0712109-141521
論文名稱
Title
策略性資訊技術委外決策: 後設分析、理論框架建立與媒體產業推論
Stategic IT outsourcing decisions: meta-analysis method, building theoretical framework and inferring to media firms
系所名稱
Department
畢業學年期
Year, semester
語文別
Language
學位類別
Degree
頁數
Number of pages
74
研究生
Author
指導教授
Advisor
召集委員
Convenor
口試委員
Advisory Committee
口試日期
Date of Exam
2009-06-15
繳交日期
Date of Submission
2009-07-12
關鍵字
Keywords
合約、合夥關係、資訊系統、委外、資訊科技
Relationships, Outsourcing, Information System, Information Technology, Contracts
統計
Statistics
本論文已被瀏覽 5694 次,被下載 8
The thesis/dissertation has been browsed 5694 times, has been downloaded 8 times.
中文摘要
媒體管理領域中,定期評估以瞭解領域內特定議題的知識累積與研究現況,是一種很有用的研究途徑。(Albarran, Chan-Olmsted, & Wirth, 2006, p. 205)
「策略性資訊技術委外決策」(Strategic IT Outsourcing Decisions)是近十多年來學界與業界所高度重視的議題。在傳播領域內,資訊科技運用的重要性與日俱增,然而相關的理論卻還不夠成熟;同時,傳播領域中,研究資訊科技運用之「content」的研究者頗多,然而研究資訊科技之「distribution」者卻很少。
本研究採用Meta-analysis(後設分析)之研究方法,將研究重點聚焦在「IT委外的合約」與「IT委外的合夥關係」上,檢視並整合2002年後以IT outsourcing為核心概念、Mahnke, Overby and Van (2005)等學者未回顧之文章 。
根據Webster and Watson (2002) 在MIS Quarterly中之建議,本研究將以concept-centric的文獻回顧方式,統整IT委外相關的跨領域文獻,以其分析結果作為傳播管理領域的借鏡。
我們的研究發現包括文獻與理論的互相探討、IT合約與合夥關係的知識整理、文獻間相同相異點的整合比較、IT合約與代理人理論議題等等的重點。並根據領域內運用的三大理論(經濟交易成本理論、資源基礎理論、關係利基理論),結合我們的研究結果,製作出「整合性的IT委外理論框架圖」與「整合性的IT策略指標圖」,可做為學界後來的研究者研究參考,也提供業界決策者的決策理論依據。同時,我們將研究結果結合媒體產業特性,做適切的推論。
Abstract
Strategic IT outsourcing decisions have attracted attentions from the researchers and practitioners for over a decade. However, although there were many researchers emphasizing the “content” of information technology, few were focusing on the “distribution” issues.
Lee, Huynh et al. (2003) identified seven patterns in the outsourcing research literature from a historical evolutionary perspective. These patterns, which can serve as areas of inquiries in the domain of IT outsourcing research, include: outsourcing decision (to make or to buy), outsourcing motivation, scope of outsourcing, performance assessment, insourcing (the variant of outsourcing), outsourcing contract, and outsourcing partnership. This research focuses on the areas of outsourcing contract and partnerships at the higher end of the evolutionary loop, but would refer to the other areas of IT outsourcing research as needed.
Mahnke, Overby and Van (2005) draw on concept-centric literature review approach (Meta-analysis approach) to review 19 empirical IT outsourcing research between 1995-2002. They report their findings of the theoretical perspectives used in these empirical studies, which include transaction cost economics, competence perspective and relational view. Building on their endeavor, my meta-analysis review in this research study will focus on empirical IT outsourcing studies conducted after 2002, especially on empirical research centered on IT outsourcing contract and partnering issues that have not been extensively reviewed by Mahnke et al. and other researchers.
Drawing on concept-centric literature review approach suggested by Webster and Watson (2002) in MIS Quarterly, this research study will integrate cross-field knowledge on IT outsourcing contracts and partnerships issues, and thus infer to media firms management.
Our key findings includes the discussion between theories and empirical research, knowledge integration of outsourcing contract and outsourcing partnerships, comparison of empirical studies content, and other important concepts. Besides, we combine our findings and the three main theories in IT outsourcing field: TCE, RBV, and RV, and thus made the integrated theoretical framework. Finally, we infer our integrated theoretical framework to media firms’ management.
目次 Table of Contents
目錄
第一章 緒論
第一節 研究背景與動機………………………………p6
第二節 研究問題………………………………………p7
第三節 研究目的………………………………………p8
第二章 文獻探討
第一節 媒體管理研究的重要性………………………p9
第二節 先前的研究方法及理論觀點…………………p10
第三節 資訊科技委外的決策與風險…………………p10
第四節 資訊科技分歧的定義…………………………p11
第五節 相關資訊科技委外分析文獻…………………p12
第六節 資訊科技委外相關理論………………………p13
第三章 研究方法……………………………………p17
第四章 分析
文獻資料整合硏析……………………………………p19
第一節 文獻與理論的探討……………………………p32
第二節 合約與合夥關係的整理………………………p34
第三節 文獻間異同點的整理…………………………p40
第四節 其他重要觀點…………………………………p44
第五節 變數定義與研究方法…………………………p46
第六節 未來研究指引分析……………………………P51
第五章 討論
第一節 理論的對話……………………………………p53
第二節 整合性理論框架建立…………………………p55
第三節 媒體產業推論…………………………………p58
第六章 結論……………………………………………p61
參考資料………………………………………………p63

表目錄
表1. 實證性研究文章整理……………………………p19
表2. 未來研究指引整理………………………………p48
表3. 自變相定義整理…………………………………p67
表4. 應變相定義整理…………………………………p70

圖目錄
圖1. 整合性IT決策理論框架…………………………p56
圖2-1. IT委外決策因素示意圖………………………p57
圖2-2. IT委外決策指標圖……………………………p57
圖3. 變數關係整合圖…………………………………P72
參考文獻 References
Albarran, A. B. (2006). Historical Trends and Patterns in Media Management Research. In A. B. Albarran, S. M. Chan-Olmsted & M. O. Wirth (Eds.), Handbook of Media Management and Economics. New York: Tayor & Francis Group.
Albarran, A. B., Chan-Olmsted, S. M., & Wirth, M. O. (2006). Handbook of Media Management and Economics. New York: Tayor & Francis Group.
Aoyama, Y., & Ratick, S. J. (Writer) (2007). Trust, Transactions, and Information Technologies in the U.S. Logistics Industry [Article], Economic Geography.
Arjun K. Pai, S. B. (2007). Offshore technology outsourcing: overview of management and legal issues Business Process Management Journal, 13(1), 21-46.
Cha, H. S., Pingry, D. E., & Thatcher, M. E. (Writer) (2008). Managing the knowledge supply chain: an organizational learning model of information technology offshore outsourcing [Article], MIS Quarterly: MIS Quarterly & The Society for Information Management.
Chan-Olmsted, S. M. (2006). Issues in Media Management and Technology. In A. B. Albarran, S. M. Chan-Olmsted & M. O. Wirth (Eds.), Handbook of Media Management and Economics. New York: Tayor & Francis Group.
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Koh, C., Ang, S., & Straub, D. W. (2004). IT Outsourcing Success: A Psychological Contract Perspective. Information Systems Research, 15(4), 356-373.
Lee, J.-N., Huynh, M. Q., Kwok, R. C.-W., & Pi, S.-M. (2003). IT Outsourcing Evolution-Past, Present, and Future. Communications of the ACM, 46(5), 84-89.
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Lin, c., Pervan, G., & McDermid, D. (2007). Issues and recommendations in evaluating and managing the benefits of public sector IS/IT outsourcing. Information Technology &People, 20(2), 161-183..
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