過去幾年來的研究中發現，公司的競爭優勢是建立在無形的資源與能力，而透過學習的過程，組織可以創造知識並累積無形的智慧資本。因此，本研究採用實證研究的方式，整理出學者對智慧資本與組織學習能力的定義與衡量指標，並編列問卷對產業界進行研究，除了瞭解企業的組織學習能力、智慧資本的厚植與組織績效的關係之外，更冀望瞭解組織學習能力與智慧資本管理策略對企業的經營績效有何影響。

本研究經過實證資料的蒐集與統計分析之後，有下列的發現：
一、組織學習能力的構面包括
1、高階領導的學習改善力；
2、透過團隊領導的競爭力。

二、智慧資本的構面包括
1、人力資本構面為高階領導的知識創新與員工的專業技術能力；
2、結構資本構面為跨部門的知識儲存管理、回應市場需求的內部流程與跨
部門的知識社群；
3、關係資本構面為客戶生態導向的彈性經營策略、服務與品牌價值的管理
與顧客導向管理。
三、組織學習能力與智慧資本蓄積對組織績效的影響
1、高階領導的學習改善力與透過團隊領導的競爭力透過智慧資本的中介效
果均對組織的營運績效有顯著影響。

四、組織學習能力與智慧資本管理策略的交互作用對組織績效的影響關係
1、以知識為中心的管理策略與高階領導的學習改善力的交互作用對組織行
為績效與營運績效均有顯著影響；
2、以知識為中心的管理策略與透過團隊領導的競爭力之交互作用對組織行
為績效有顯著影響；
3、以資訊為中心的管理策略與高階領導的學習改善力之交互作用對組織行
為績效與營運績效均有顯著影響。

Over the past years, research on the basis of intangible resources and capability has been suggested for the development of corporate competitive advantage. Through the process of learning, the organization can create knowledge and shortage intangible intellectual capital. This study is empirical research carried out on the industrial circles using questionnaires to clean out scholars’ definition on intellectual capital and organizational learning capability. From this study, I try to find out the relationship among organizational learning capability, shortage intellectual capital, and organizational performance, also the interactive effect between organizational learning capability and strategy management of intellectual capital towards company’ performance.


The results of the research indicate:
I. The factors of organizational learning capability
1. The executives’ direction ability of learning and amelioration
2. Team-leadership competitiveness

II. The factors of intellectual capital
1. The factors of human capital are: the knowledge innovation directed by executives, employees’ professional capability.
2. The factors of structural capital are: cross department’ management and storage knowledge, inner process responds to market demand, and cross department’ knowledge group.
3. The factors of relational capital are: flexible business strategy of customer ecosystem’ orientation, the management of service and brand value, and the management of customer orientation.

III. Organizational learning capability and intellectual capital’ storage have effects on organizational performance.
1. Through the intellectual capital intermediary effect, the executive’ direction ability of learning and amelioration and the competitiveness from the team’ directed have significant influence on business operational performance.

IV. The interaction between organizational learning capability and strategy management of intellectual capital.
1. The interaction between strategy management of knowledge-centered and the executives’ direction ability of learning and amelioration have significant influence on both organizational business operational performance and behavioral performance.

2. The interaction between knowledge-centered strategic management and team-leadership competitiveness has significant influence on organizational behavioral performance.
3. The interaction between strategy management of information-centered and the executives’ direction ability of learning and amelioration have significant influence on both organizational business operational performance and behavioral performance.

第一章 緒論…………………………………………………………………………………..1
第一節 研究背景 ………………………………………………………………………2
第二節 研究動機 ............................................................................................................5
第三節 研究目的 ………………………………………………………………………7
第四節 研究流程 ………………………………………………………………………8
第二章 文獻探討 ……………………………………………………………………………9
第一節 智慧資本 ………………………………………………………………………9
第二節 組織學習能力…………………………………………………………………47
第三節 智慧資本、組織學習能力與組織績效………………………………………64
第三章 研究方法……………………………………………………………………………70
第一節 研究架構與研究假設…………………………………………………………70
第二節 研究變項的操作性定義與衡量………………………………………………72
第三節 資料蒐集方法與樣本特性分析………………………………………………75
第四節 信度與效度分析………………………………………………………………79
第五節 修正後之研究架構與資料分析方法 ………………………………………..86
第四章 實證結果與分析……………………………………………………………………90
第一節 各研究變項的描述性統計分析………………………………………………90
第二節 產業特性在各研究變項的差異性分析……………………………………..100
第三節 各研究變項間相關性關係 …………………………………………………114
第四節 組織學習能力、智慧資本蓄積與智慧資本管理策略對組織績效的影響..120
第五節 產業界組織學習能力、智慧資本蓄積對組織績效的影響關係…………..128
第六節 產業界的組織學習能力與智慧資本管理策略對組織績效之影響關係…..135
第五章 結論與建議………………………………………………………………………..144
第一節 研究結果與建議……………………………………………………………..144
第二節 研究限制與後續研究的建議………………………………………………..151
參考文獻……………………………………………………………………………………153
一、中文部份………………………………………………………………………………153
二、英文部份………………………………………………………………………………155
附錄 問卷………………………………………………………………………………168

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