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博碩士論文 etd-0715107-151358 詳細資訊
Title page for etd-0715107-151358
論文名稱
Title
企業轉型與資訊科技關係之研究--以AACL公司為例
A case study on the relationship of business transformation and information technology
系所名稱
Department
畢業學年期
Year, semester
語文別
Language
學位類別
Degree
頁數
Number of pages
96
研究生
Author
指導教授
Advisor
召集委員
Convenor
口試委員
Advisory Committee
口試日期
Date of Exam
2007-07-03
繳交日期
Date of Submission
2007-07-15
關鍵字
Keywords
企業流程再造、企業流程、企業轉型
The transform of enterprise, The Business Process, BPR, The Business Process Re-engineering
統計
Statistics
本論文已被瀏覽 5895 次,被下載 3143
The thesis/dissertation has been browsed 5895 times, has been downloaded 3143 times.
中文摘要
本研究主要探討企業在永續經營的理念下,當面對經濟景氣循環、社會變動及資訊科技所帶來的衝擊時,企業如何轉型,以及「組織流程再造」(Business Process Re-engineering,以下簡稱BPR)與「資訊科技」(Information Technology,以下簡稱IT)的關係。
本研究以單一企業AACL公司為個案對象,這是一家已經60年的公司,經歷美軍、美商、台商不同的企業主,本研究深入了解該公司之產業特性、世界經濟潮流與政府發展政策對其之影響,再探討其公司發展背景、企業文化及現階段在經營管理上的問題,期待能藉由BPR及IT的運用,為企業的危機帶來轉機。
本研究以Venkatraman於1995所提出「資訊科技引導之五層次企業轉型」的模式為主要研究基礎,檢視個案公司在發展過程中資訊科技扮演的角色及對企業影響的範圍及影響方式。而最後,「人」是主導這一切結果的主要關鍵成功因素。
Abstract
Based on permanently operation faiths of enterprise and faced to the strike against recycle of economical prosperity, variation of society and information technology, the main purpose of this case study is to discuss how enterprise will be transform and the relationship between Business Process Re-engineering (BPR) and Information Technology (IT).
The object of this case study is Air Asia Company Limited (AACL) which is a 60-years enterprise and goes through verities managements by Arm Forces of USA, American operational company and Taiwanese operational company. This case study goes deep into understand industrial characteristic of AACL and influences from the trend of world economies and development polices of government in first step. Furthermore, this case study will discuss AACL’s development background, company culture and problems of currently business operations and management, expecting by using BPR and IT to bring the transform opportunities for the subject enterprise.
The main basement of this case study is mode of「The 5 levels of Business Transformation enabled by Information Technology」which was raised by Venkatraman in 1995. Writer using the above mentioned mode to examine the Information Technology (IT) plays what kind of rules, the ranges and ways of influences during the development processes of the subject company. However, “People” is main key elements to the success for leading the results of the above mentioned.
目次 Table of Contents
第1章 緒論 1
第1節 前言 1
第2節 研究背景、動機與目的 1
第3節 研究方法 3
第2章 文獻探討 6
第1節 企業轉型 6
第2節 企業流程 13
第3節 企業流程再造 16
第4節 企業經營目標、企業流程再造與資訊科技 21
第3章 產業介紹 34
第1節 航太產業介紹 34
第2節 經濟發展與世界潮流 36
第3節 政府的政策與發展重點 42
第4章 個案研究 51
第1節 AACL公司發展沿革 51
第2節 AACL的產業特性與現況 53
第3節 AACL的資訊發展 62
第4節 利用資訊科技達到企業轉型的效益 65
第5章 研究結論 82
第1節 研究結論 82
第2節 後續建議 84
參考文獻 85
中文部分 85
英文部分 86
相關網站 88
參考文獻 References
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相關網站
* 亞洲航空股份有限公司,http://www.airasia.com.tw。
* 波音飛機公司全球資訊網,http://www.boeing.com/news。
* 經濟部航太工業發展推動小組,http://www.casid.org.tw/index-c.htm。
* DCI's CRM Conference, http://www.dci.com/brochure/crmbos/,1999。
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