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博碩士論文 etd-0715108-183143 詳細資訊
Title page for etd-0715108-183143
論文名稱
Title
鋼廠推展產銷供應鏈管理系統的關鍵成功因素之研究
A study on the Critical Success Factors of Initiating the Supply Chain Management System for Integrated mill
系所名稱
Department
畢業學年期
Year, semester
語文別
Language
學位類別
Degree
頁數
Number of pages
132
研究生
Author
指導教授
Advisor
召集委員
Convenor
口試委員
Advisory Committee
口試日期
Date of Exam
2008-06-01
繳交日期
Date of Submission
2008-07-15
關鍵字
Keywords
一貫作業鋼廠、供應鏈管理系統、層級分析法、關鍵成功因素
Analytical Hierarchy Process, Critical success factors, Supply chain management system, Integrated steel plant
統計
Statistics
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The thesis/dissertation has been browsed 5761 times, has been downloaded 14 times.
中文摘要
一貫作業鋼鐵廠,投資龐大、鋼種多、製造程序繁複、資本及技術密集,產品需經由競爭始能進入國內外市場,並不具獨佔性,在建廠規劃初期,即以經營合理化、管理電腦化、生產自動化作為發展準則。由於一貫作業鋼廠內部生產流程長,而且製程相當複雜,其內部上下游製程間就是一個龐大的供應鏈體系,為落實『需、銷、產』三者間緊密的整合,爭取系統推展時效,並突破既有思維的慣性,中鋼也在2004年特別成立SCM小組專責銷貨端的SCM系統之推展,在其既有之產銷體系與作業平台基礎架構上,導入供應鏈管理軟體供應商的相關模組,期以完全創新的角度去思考和規劃,在提升客戶滿意度的前提下,創造『有秩序的產銷運作』機制,並在面對複雜與快速變動的內外環境時,經由SCM所提供具深度、廣度、透明度、速度及協同運作的機制,對內得以提昇應變能力,對外得以快速滿足客戶需求,讓整個供應鏈系統更具競爭優勢。本研究是針對中鋼導入產銷供應鏈管理系統過程中,其成功的關鍵因素進行深入探討。
本研究以層級分析法(AHP),分成兩個層級,先經文獻探討與焦點訪談,整理出第二層級的五個構面及每個構面的相關成功因素,接著利用AHP專家問卷,進行調查,找出每個構面的四個成功因素,決定AHP分析模式;最後設計AHP問卷,對鋼廠產銷供應鏈推展小組、顧問、主管、內部使用者,及客戶(外部使用者)等人員,進行廣泛的資料蒐集,然後進行統計分析。
分析結果顯示,鋼廠推展產銷供應鏈管理系統的最重要六項關鍵成功因素為:(1)高階主管的認知、支持與充分授權,(2)與使用者間保持積極互動合作,(3)內部共識的建立與參與,(4)系統設計能因應動態環境變化,(5)將供應鏈管理系統中的計劃與執行整合,互相回饋修正,提升計畫正確性,(6)建構整體產銷、供需管理資訊的共享平台。這些結論,可供其他有意導入供應鏈管理系統的鋼廠參考,以減少阻力,提升成功機率;當然,各鋼廠體質與面臨之問題不盡相同,所以須考量自身特性酌予調整。
Abstract
Always the integrated steel plant, invests hugely, produces many kinds of steel grade, makes the procedure heavy and complicated, with high capital and skill-intensive, the products need to enter the domestic and international markets via severe competition, does not have monopolizing nature. On the initial stage of founding the factory, there are three developing criterion ,such as: rationalization in management、managing computerization and production automation. The internal process of the integrated steel plant is a big supply chain system. In order to implement the close integration among “producing, sale and demand”, promote the process efficiency of whole company and break through the inertia that has thinking, China steel established a task force to implement the SCM system specialized in sales based on the existing production and marketing system and homework platform infrastructure in 2004. The purpose of this project are: on the premise of improving customer satisfaction, create mechanism of “operation of producing and selling in good order”, and offering via SCM with depth, broadness, transparency mechanism in coordination with operation, can promote adaptability to changes internally while facing the complicated and fast change of the internal and external environments, can be satisfied with customer's demand fast externally, let supply chain have a competition advantage entirely. This research is to analysis and study the critical success factors for implementing the SCM system of the integrated steel plant in CSC’s case.
This research applied Analytical Hierarchy Process (AHP) method to find out the critical success factors (CSF) from five constructs and twenty impact factors through AHP Questionnaire answered by four kinds of personnel.
By statistical analysis, we find out the top six impact factors include: (1) Cognition and support, fully authorizing of the high-order executive, (2) Keep positive interdynamic cooperation with the users, (3) Setting-up and participation of the internal common understanding, (4) The system is designed to be in conformity with the environmental change of trends, (5) Plan and execution that will be supplied in the supply chain management system are combined, feedback and revise each other to improve plan exactness, (6) Build the sharing platform for supply, demand and managing information.
目次 Table of Contents
論文提要 i
誌謝詞 ii
中文摘要 iii
英文摘要(Abstract) iv
目 錄 vi
圖目錄 viii
表目錄 ix
第一章 緒論 1
第一節 研究背景與動機 1
第二節 研究目的 4
第三節 研究流程 5
第四節 研究範圍與限制 6
第二章 文獻探討 7
第一節 供應鏈管理 7
第二節 供應鏈管理的發展趨勢 16
第三節 供應鏈管理系統績效指標 22
第四節 關鍵成功因素 27
第五節 一貫作業鋼廠簡介 37
第三章 中鋼推展產銷供應鏈管理系統的個案介紹 40
第一節 推展動機與目標 40
第二節 系統規劃與推展執行 43
第三節 推展成效 55
第四章 研究設計 57
第一節 鋼廠推展產銷SCM系統關鍵成功因素之研究架構 57
第二節 鋼廠推展產銷SCM系統關鍵成功因素之AHP分析模式 60
第三節 研究對象選擇與資料蒐集 68
第四節 資料分析方法 70
第五章 鋼廠推展產銷SCM系統關鍵成功因素之實證資料分析 77
第一節 專家問卷調查資料分析 77
第二節 AHP量化資料實證分析 80
第三節 研究發現 98
第六章 結論與建議 100
第一節 結論 100
第二節 管理意涵 103
第三節 建議 105
參考文獻 106
一、 中文部份 106
二、 英文部分 107
附錄一、本研究問卷 109
附件一、專家問卷調查表 109
附件二、AHP 量化問卷調查表 114
附件三、AHP 量化問卷分析結果 119
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