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博碩士論文 etd-0718105-151033 詳細資訊
Title page for etd-0718105-151033
論文名稱
Title
影響跨團隊知識移轉之研究—以資訊系統開發為例
Factors Affecting Knowledge Transfer — A Study on Information System Development
系所名稱
Department
畢業學年期
Year, semester
語文別
Language
學位類別
Degree
頁數
Number of pages
105
研究生
Author
指導教授
Advisor
召集委員
Convenor
口試委員
Advisory Committee
口試日期
Date of Exam
2005-06-23
繳交日期
Date of Submission
2005-07-18
關鍵字
Keywords
知識移轉、雙方互動品質、知識管理、系統開發
Knowledge Management, Knowledge Transfer, Information System Development, Partnership Quality
統計
Statistics
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The thesis/dissertation has been browsed 5868 times, has been downloaded 4334 times.
中文摘要
知識移轉是藉由知識接收者與知識提供者的互動,透過各種媒介取得所需知識,並將知識加以吸收、發展、創新與應用的過程。當組織內部缺乏某種知識時,便產生知識缺口,此時組織須藉由移轉來引進知識。由於知識移轉是組織知識管理議題中最重要、也是最困難的一個部分,本研究藉由探討資訊系統開發之過程,來研究影響知識移轉的重要因素。

本研究主要參考Harald et al. (2002)之研究,將影響知識移轉之因素歸類為三大類,分別為:(1)領域知識的特性:包含知識的內隱性、複雜性、專屬性;(2)系統開發團隊特性:包含系統開發經驗、領域知識的瞭解程度;(3)雙方互動品質:包含信任、相互理解、利益與風險共享、承諾;並針對此三大構面,深入分析與探討其對知識移轉績效之影響。

綜合以上分析,本研究之主要目的為驗證知識移轉對系統開發績效之影響,並分析比較本研究所提出影響跨團隊知識移轉的重要因素。本研究使用調查研究法來收集相關資料,研究對象為國內之系統開發團隊成員,並採用路徑分析法對研究架構進行檢驗。研究結果發現,知識移轉績效對系統開發績效有顯著影響;而影響知識移轉績效最重要之因素為雙方互動品質,其次則為系統開發經驗;另外,系統開發績效也受到雙方互動品質之影響。對學術價值而言,由於過去關於系統開發成敗之研究都沒有從知識管理的角度切入,本研究提供了不同觀點之分析。在實務上之涵義,則是指導團隊提升知識移轉之績效,並以知識的角度來分析系統開發的過程,提升系統開發之成功率。
Abstract
Knowledge transfer is an interaction between knowledge receiver and provider. They acquire new knowledge through all kinds of media during this process. Furthermore, they assimilate, develop, innovate, and apply it. When there is some knowledge lacked inside an organization, there will be a knowledge gap. In order to bridge the knowledge gap, they need to obtain external knowledge through knowledge transfer. Knowledge transfer is the most important and difficult one in all of the knowledge management issues. The study is to analyze the important factors, which influence knowledge transfer by probing into the process of information system development.

This study develops based on the research of Harald et al. (2002). Three contexts of constructs influencing knowledge transfer were induced: (1) domain knowledge dimension, including tacitness, complexity, and specificity, (2) system development team dimension, including system development experience and the degree of domain knowledge understanding, (3) partnership quality, including trust, mutual understanding, benefit and risk sharing, and commit. This study focuses on these three constructs to find the impacts on knowledge transfer performance.

This study tested the impact of knowledge transfer on ISD performance, and analyzed the critical factors influencing inter-team knowledge transfer through empirical survey. And the samples are the members of domestic system development teams. The research result reveals that knowledge transfer performance has significant impact on system development performance. On the other hand, partnership quality has the most impact on knowledge transfer performance and system development experience is the next. Furthermore, ISD performance is affected by partnership quality, too. This result will provide a different point of view of ISD, which can guide teams to produce more successful systems from the knowledge management perspective.
目次 Table of Contents
第一章 緒論 7
第一節 研究背景與動機 7
第二節 研究目的 8
第三節 研究流程 9
第二章 文獻探討 10
第一節 資訊系統開發 10
第二節 知識移轉績效 15
第三節 領域知識的特性 22
第四節 系統開發團隊特性 27
第五節 雙方互動品質 29
第三章 研究架構與研究方法 32
第一節 研究模式 32
第二節 研究假說與推論 34
第三節 研究變數操作型定義 42
第四節 研究設計方法 47
第四章 資料分析結果 50
第一節 問卷回收與樣本特徵 50
第二節 效度與信度檢驗 56
第三節 研究假說檢定 69
第四節 相關研究分析 78
第五節 總結 81
第五章 結論與建議 84
第一節 結論 84
第二節 研究貢獻與研究限制 87
第三節 建議 89
參考文獻 91
第一章 緒論 7
第一節 研究背景與動機 7
第二節 研究目的 8
第三節 研究流程 9
第二章 文獻探討 10
第一節 資訊系統開發 10
第二節 知識移轉績效 15
第三節 領域知識的特性 22
第四節 系統開發團隊特性 27
第五節 雙方互動品質 29
第三章 研究架構與研究方法 32
第一節 研究模式 32
第二節 研究假說與推論 34
第三節 研究變數操作型定義 42
第四節 研究設計方法 47
第四章 資料分析結果 50
第一節 問卷回收與樣本特徵 50
第二節 效度與信度檢驗 56
第三節 研究假說檢定 69
第四節 相關研究分析 78
第五節 總結 81
第五章 結論與建議 84
第一節 結論 84
第二節 研究貢獻與研究限制 87
第三節 建議 89
參考文獻 91
附錄:問卷
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