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博碩士論文 etd-0719110-160527 詳細資訊
Title page for etd-0719110-160527
論文名稱
Title
以智慧資本觀點探討: 使用者與開發者之間知識整合對資訊系統開發的影響
Understanding the Role of Knowledge Integration Between Users and Developers in ISD Project: An Intellectual Capital Perspective
系所名稱
Department
畢業學年期
Year, semester
語文別
Language
學位類別
Degree
頁數
Number of pages
76
研究生
Author
指導教授
Advisor
召集委員
Convenor
口試委員
Advisory Committee
口試日期
Date of Exam
2010-06-18
繳交日期
Date of Submission
2010-07-19
關鍵字
Keywords
智慧資本、知識整合
Intellectual capital, Knowledge integration
統計
Statistics
本論文已被瀏覽 5867 次,被下載 1480
The thesis/dissertation has been browsed 5867 times, has been downloaded 1480 times.
中文摘要
資訊系統開發長久以來被視為是系統開發人員運用他們的專業技能來達成支援企業營運的任務。儘管現今資訊系統開發專案十分普遍,專案失敗率仍居高不下。主要原因之一便是開發完成之系統無法滿足使用者的需求。
本研究根據內部服務觀點,認為資訊系統開發亦是一種服務類型,而需求擷取階段可被視為知識整合的過程。透過知識整合,使用者與開發者能互相交換、整合彼此的知識,並運用整合的新知識來解決企業所面臨的問題。本研究以系統品質及專案流程績效來衡量整體專案績效,並探討知識整合對專案績效的影響。此外,更進一步採用智慧資本觀點來探討知識整合的前導因素,包含人力資本、關係資本及結構資本。
本研究採實證研究的方法,以七個研究假設來驗證研究模型,並利用PLS來進行檢驗。研究結果發現,知識整合對於專案績效有顯著的影響,智慧資本對知識整合亦皆有顯著的影響效果,並驗證知識整合的確扮演智慧資本與專案績效之間一個重要的中介變數。其中,本研究更發現關係資本同時扮演著人力資本與知識整合之間重要的調節變數角色。
總而言之,有別於過去文獻以獨立且不同角度探討使用者與開發者之間的知識整合效果,本研究以智慧資本理論為基礎提出一個較完整的架構來探討人力資本、關係資本與結構資本對知識整合的影響。本研究也提供後續研究一個參考架構,並提出一些針對學術界與實務界上的建議。
Abstract
Information system development (ISD) has long been treated as the process that system developers craft an artifact to support business operation based on their special expertise. However, a significant portion of projects still have failed because the developed outcome cannot fit users’ needs. An emerging internal service concept indicates that, by treating ISD as one type of service, the requirement definition can be viewed as a knowledge integration process in which users and developers integrate their own knowledge to develop the new knowledge to counter problems faced by business. By incorporating this concept into research design and taking intellectual capital perspective into account, this study proposed a model to examine the antecedents and consequences of knowledge integration between users and developers.
An empirical survey methodology is applied and we use PLS to test the research model. The results showed that user-IS developer knowledge integration can benefit project performance, and human capital, relational capital and structural capital increase the effectiveness of knowledge integration, indicating the important mediating role of knowledge integration. Furthermore, the result also found that the relational capital plays a moderating role between human capital and knowledge integration.
In sum, differing form prior research that focused on separate and different perspective on user-IS developer knowledge integration, this study proposed a comprehensive model to explore the antecedents of knowledge integration. The implications toward academic and practitioner are also provided.
目次 Table of Contents
Chapter 1 Introduction 1
Chapter 2 Literature Review and Hypotheses 4
2.1. Requirement Definition As An User-IS developer Knowledge Integration Process 4
2.2. Consequences of Effective User-IS Developer Knowledge Integration 6
2.2.1. Product Performance 7
2.2.2. Process Performance 8
2.3. To Enhance the Capacity of User-IS Developer Knowledge Integration 9
2.3.1. Intellectual Capital 10
2.3.2. Human Capital 14
2.3.3. Relational Capital 16
2.3.4. Structural Capital: Participative Decision-Making 18
2.3.5. The Moderating Role of Relational Capital 20
2.3.6. The Moderating Role of Structural Capital 21
2.3.7. Control Variables: Team Size, Industry Type and Tenure 22
Chapter 3 Research Methodology 24
3.1. Sample and Data Collection 24
3.2. Sample Representativeness 25
3.3. Constructs and Measurements 26
3.4. Cross Loading Factor 30
3.5. Common Method Variance 32
3.6. Reliability and Validity 33
3.7. Second-Order of Human Capital 36
3.8. Hypothesis Test: The Structural Model 38
3.8.1 Analysis of Moderating Effect 40
3.8.2 Analysis of Mediating Effect 41
Chapter 4 Discussion 45
4.1. Influence of User-IS Developer Knowledge Integration on Project Performance 45
4.2. Influence of Intellectual Capital on User-IS Developer Knowledge Integration 46
4.3. Mediating Role of User-IS Developer Knowledge Integration 46
4.4. Moderating Role of Relational Capital and Structural Capital 48
Chapter 5 Conclusions and Implications 51
5.1. Conclusions 51
5.2. Academic Implications 52
5.3. Practical Implications 54
5.4. Limitations and Suggestions for Future Study 55
Reference 58
Appendix 67
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