自從1996年經濟合作發展組織(OECD)發表「以知識為基礎的經濟」後，知識將改變全球經濟的發展，成為最重要的生產因素。而隨著網際網路與資訊科技的融入，使得知識管理真正有了可以實際驗證的機會。
知識管理促動因素並不是全新的議題，在許多的文獻中都曾提及知識管理促動因素對知識管理的影響，但知識管理到底是如何影響知識管理程序的運作一直未曾有深入的探討。且知識管理發展了數年，我們卻一直無法評估知識管理成效是否顯著，雖已有不少學者發展出衡量知識管理的績效指標，但是卻未見有較收斂的知識管理績效指標。
本研究的目的在於建立知識管理促動因素、知識管理程序、組織績效，三個構面所形成的一整合模式，知識管理促動因素會經由知識管理程序的運作進而能影響組織的績效。並希望可為企業提供一個衡量知識管理績效之方式，透過績效產生回饋，以使組織可瞭解策略執行之成效，方向是否正確。
本研究採用問卷調查法，研究對象為台灣地區北部和南部企業有採用並使用知識管理系統的員工。在資料分析上，本研究以多元迴歸及部份最小平方法(Partial Least Squares，PLS)作為分析方法，以驗證研究假設是否成立，所使用的軟體是SPSS12.0 for Windows 與Visual PLS 1.04b1。研究結果發現，組織的知識循環過程會受到組織文化中的協同合作、信賴、學習、創新及專業素養影響，也會受到組織結構中的正式化影響。而知識循環過程對於員工的任務績效及情境亦有顯著的正向影響。本研究依據研究結果，期望能提供未來企業在採用知識管理時的參考建議。

Since 1996 “the Knowledge-Based Economy” was published by Organization for Economic Co-operation and Development (OECD), knowledge is going to change the growth of global economy and becomes the important Factor of Production. With the development of the Internet and information technology, researchers have the opportunities to implement Knowledge Management.
Knowledge Management Enablers are not brand new research issues. Many researchers have mentioned KM Enablers affect KM, but how KM Enablers affect KM processes hasn’t been deeply discussed. In addition, KM has been developed so many years; we still can’t evaluate performance of KM. There are many researchers develop performance indexes of Knowledge Management, but those indexes are not refined.
This study attempts to develop an integrated model for KM Enablers, KM processes and organizational performance because KM Enablers affect organizational performance through knowledge processes. For the purpose of supplying a method for enterprises to realize the performance of KM through KMPI (Knowledge Management Performance Index) and feedbacks from performance, we attempt to understand the efforts of the strategies that have been executed, and decide the direction of the strategies is correct or not.
This study uses questionnaire investigation. The samples are the employees who adopt and use knowledge management systems in the north and south of Taiwan. In the analysis, this study use multi regression and Partial Least Squares (PLS) to test all hypotheses. In tools, this study used SPSS12.0 for Windows and Visual PLS 1.04b1. Based on statistical analysis, we obtain the conclusions of this study as follows: we
find that collaboration, trust, learning, innovation and expertise in organizational culture have positive impacts on Knowledge Circulation Processes (KCP). The formalization of organizational structure also has a positive impact on KCP. Additionally, KCP has a positive impact on task performance and contextual performance.

第一章 緒論 1
1.1 研究背景 1
1.2 研究動機 2
1.3 研究目的 2
1.4 研究流程 3
第二章 文獻探討 5
2.1 知識管理(KM) 5
2.1.1知識的本質 5
2.1.2知識的分類 6
2.1.3知識管理架構 9
2.2 知識管理促動因素(KM Enablers) 11
2.3 知識管理程序(KM Process) 16
2.4 知識管理促動因素與知識管理程序 22
2.4.1 組織文化與知識管理程序 22
2.4.2 組織架構與知識管理程序 27
2.5 知識管理程序與組織績效 31
2.5.1 知識管理程序與組織績效 31
2.5.2 組織績效的衡量 31
第三章 研究架構與研究方法 34
3.1 研究架構 34
3.2 研究假說 36
3.3 研究變數與操作型定義 41
3.4 研究設計方法 51
第四章 資料分析與研究結果 54
4.1 問卷回收及樣本特徵 54
4.2 效度與信度檢驗 57
4.2.1 信度檢驗 58
4.2.2 效度檢驗 59
4.3研究假說檢定 68
4.3.1知識管理促動因素對於知識循環過程的影響 68
4.3.2知識循環過程對於工作績效的影響 74
4.4研究假說再驗證與結構模型檢定 79
4.5 研究結果 82
4.5.1知識管理促動因素對於知識循環過程的影響 82
4.5.2知識循環過程對於工作績效的影響 86
第五章 研究結論與建議 87
5.1 研究結論 87
5.2 研究貢獻 89
5.2.1 學術貢獻 89
5.2.2 實務貢獻 89
5.3 研究限制 91
5.4 未來研究方向 91
參考文獻 93
附錄：本研究問卷 101

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