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博碩士論文 etd-0721112-142045 詳細資訊
Title page for etd-0721112-142045
論文名稱
Title
社會技能與工作績效關係之研究:以主管支持及同事支持為中介變項
The Relationships between Social Skill and Job Performance: Supervisor and Coworker Support as Mediators
系所名稱
Department
畢業學年期
Year, semester
語文別
Language
學位類別
Degree
頁數
Number of pages
75
研究生
Author
指導教授
Advisor
召集委員
Convenor
口試委員
Advisory Committee
口試日期
Date of Exam
2012-06-27
繳交日期
Date of Submission
2012-07-21
關鍵字
Keywords
角色內績效、主管支持、社會技能、工作相依性、同事支持
Supervisor Support, Task Interdependence, Co-worker Support, In-role Performance, Social Skill
統計
Statistics
本論文已被瀏覽 5668 次,被下載 766
The thesis/dissertation has been browsed 5668 times, has been downloaded 766 times.
中文摘要
在職場環境中,各種組織內分工合作或管理之過程,如領導、合作、溝通等工作方式,都須進行人際交流行為,而各種關係交流的成功與否,卻也往往與實際工作成效相連結,故本研究旨在探討社會技能與工作(角色內)績效之關係,且社會技能又是如何影響角色內績效,亦為本研究探求之主題之一;另外,針對各種工作型態不同之工作相依程度,其對社會技能的需求度不同,是否影響角色內績效之程度亦不同,將一併納為本研究之主題。
為瞭解其實證之結果,本研究以隨機抽樣之方式收集台灣地區製造業與服務業相關從業人員之樣本,並採取問卷樣本配對之方式進行調查,配對成功之回收樣本共119份。
經研究統計分析獲得以下結果:
一、社會技能對角色內績效具有顯著之正向影響。
二、社會技能分別對主管支持、同事支持具有顯著之正向影響。
三、主管支持對社會技能與角色內績效具中介效果。

關鍵字:社會技能、角色內績效、主管支持、同事支持、工作相依性
Abstract
In workplace, any kinds of teamwork and management in an organization, like cooperation, communication, and leadership, all of the activities need personal interaction, and the interaction is related to the work results. So, the purpose of this study is to find out the relationships between social skill and job performance, and explores how social skill affecting job performance, in addition, whether different degree of task interdependence could influence study results.
This study is conducted through opinion survey by random sampling in manufacturing and service industry. With the valid 119 questionnaires replied by the staffs and the direct supervisors, the finding of this study can be summarized as follows:
1. Social skill impacts the in-role performance positively.
2. Social skill impacts each of the co-worker support and the supervisor support positively.
3. supervisor support has mediating effect between social skill and in-role performance positively.

Keywords: Social Skill、In-role Performance、Supervisor Support、Co-worker Support、Task Interdependence.
目次 Table of Contents
第一章 緒論........................................................................................................................ 1
第一節 研究背景與動機 ................................................................................................ 1
第二節 研究目的 ............................................................................................................. 2
第三節 研究流程 ............................................................................................................. 3
第二章 文獻探討 ............................................................................................................... 4
第一節 社會技能 ............................................................................................................. 4
第二節 工作績效─角色內績效 .................................................................................... 7
第三節 同事支持與主管支持 ...................................................................................... 10
第四節 工作相依性....................................................................................................... 17
第三章 研究方法 ............................................................................................................. 19
第一節、研究架構與假設 ............................................................................................ 19
第二節、研究變項說明與衡量 .................................................................................... 20
第三節、資料收集方法與樣本特性分析 ................................................................... 21
第四節、 研究量表信效度 ............................................................................................ 25
第五節、 資料分析方法 ................................................................................................ 27
第四章 研究結果分析與討論 ........................................................................................ 30
第一節、 研究變項之相關性 ....................................................................................... 30
第二節、 社會技能對角色內績效之影響 ................................................................... 32
第三節、 社會技能對主管支持、同事支持的影響 .................................................. 34
第四節、 主管支持、同事支持對角色內績效的影響 .............................................. 35
第五節、 社會技能對角色內績效之影響:主管支持、同事支持之中介效果 .... 38
第六節、 工作相依性之干擾效果 ............................................................................... 42
第七節、 研究成果 ........................................................................................................ 45
第五章 結論與建議 ......................................................................................................... 47
第一節、研究結論......................................................................................................... 47
第二節、管理意涵......................................................................................................... 50
第三節、研究限制與後續研究建議 ........................................................................... 52
參考文獻 ............................................................................................................................ 53
ii
附錄一 中英文問卷對照表 ............................................................................................ 62
附錄二 問卷內容 ............................................................................................................. 64
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