隨著經濟的持續發展，與自由民主的浪潮，消費者意識益發抬頭，世界各國普遍成立保護消費者權益的組織。台灣也於1980年，在台北市中山堂成立中華民國消費者文教基金會。另一方面，資訊科技的迅速進步、網際網路的蓬勃發展，使得資訊流通快速而且無所不在，更促使了生產者品質的問題得到突顯。這樣的趨勢，迫使廠商不得不正視這個問題，將產品相關的問題，包括品質都要做好嚴格的控管。
其次，海空運輸的便利、傳播與媒體的普及，也使得全球競爭更加劇烈，過去可以坐享區域利基的廠商，其市場正不斷地遭到外國競爭者的逐漸侵蝕。 這樣的現象，使得廠商得更加得挖空心思來增加產品的附加價值，除了成本價格的下降、交貨速度的提升、多樣化產品選擇以外，競爭的策略也推及於產品品質。
本研究基於產品品質在生產廠商的策略地位益發提高的前提之下，探討現階段高屏地區的廠商之品質系統的運作狀況。本研究之目的在確認品保部門的權力地位對品質系統的運作績效是否具有實際影響，同時也考慮了組織成員的品質意識、品保制度之完善與落實兩個構念對於品質系統運作績效之干擾作用。
本研究採隨機抽樣，針對高屏地區的廠商共抽取42家廠商，以問卷的方式，詢問品質系統的組成、運作、與成果。問卷回收後經過編碼，再運用統計軟體進行分析因素分析、主成分分析與迴歸分析，以驗證各變量間的關係。
結果顯示品保部門的權力地位確實對品質系統運作績效有實質影響。但是，影響品質系統運作績效的尚包括組織成員的品質意識、品保制度的完善與落實等。

Sustaining economic growth and prevailing democratic system have promoted consumers’ sense for their rights and interests. We could see organizations for protecting consumers around the world, including Taiwan who established its consumers’ organization in 1980. On the other hand, advances in information technology and continuous development of internet, both by means of flow of information extend the expression of quality issues of producers. All of this forces producers to more concern their product’s quality.
Besides, the global competition is now far more intense, not only by the convenience of transportation, but also by the spread of media. Producers who could enjoy its proprietary local niche in the past, now is facing the diminishing market that is invaded by much more foreign newcomers. This tendency also forces producers to review their competitive strategy. Not only do they focus on lower price, but also they appeal to product quality.
This research, under the premises of escalating strategic level of quality, explores the operation of quality system of producers in Southern Taiwan. This research tries to verify the effect form the power position of QA Department to performance of QA system. It also considers the disturbing effects from quality sense of organizational members and the integrality of QA system.
On the basis of a sample of Southern Taiwan manufacturing companies, the research analysis shows that the power position of QA Department will influence the performance of QA system. But both of quality sense of organizational members and the integrality of QA system also have substantial effect on it.

第一章 緒 論 1
第一節 研究背景與動機 1
第二節 研究目的與研究範圍 3
第三節 研究限制 5
第二章文獻回顧 6
第一節 高屏地區製造業概況 6
第二節 矩陣組織 14
第三節 權力基礎 18
第四節 以品質作為策略性競爭武器 25
第五節 ISO9000 國際品質管理系統的相關文獻 29
第三章研究方法與設計 44
第一節 研究流程與方法 44
第二節 研究架構與假說發展 46
第三節 抽樣方法 50
第四節 統計分析方法 51
第四章 資料分析與討論 57
第一節 效度與信度分析 57
第二節 基本資料分析 59
第三節 品保部門權力地位與品質系統成效之關係 61
第四節 組織成員品質意識與品質系統成效之關係 64
第五節 品質系統制度與品質系統成效之關係 65
第五章 結論與建議 66
第一節 跨部門的品保系統 66
第二節 關於品保部門的權力地位 68
附錄一、中文參考文獻 71
附錄二、英文參考文獻 72
附錄三、問 卷 74

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