Responsive image
博碩士論文 etd-0724107-183945 詳細資訊
Title page for etd-0724107-183945
論文名稱
Title
轉換型領導,工作滿意度對組織承諾之影響---以銀行業為例
The Effects of Transformational Leadership, Job Satisfaction and Organizational Commitment---An Example of the Banking Industry
系所名稱
Department
畢業學年期
Year, semester
語文別
Language
學位類別
Degree
頁數
Number of pages
89
研究生
Author
指導教授
Advisor
召集委員
Convenor
口試委員
Advisory Committee
口試日期
Date of Exam
2007-07-09
繳交日期
Date of Submission
2007-07-24
關鍵字
Keywords
轉換型領導、工作滿意度、組織承諾
transformational leadership, job satisfaction, organizational commitment
統計
Statistics
本論文已被瀏覽 5819 次,被下載 0
The thesis/dissertation has been browsed 5819 times, has been downloaded 0 times.
中文摘要
本研究探討轉換型領導、工作滿意度(內在滿意度及外在滿意度)和組織承諾(情感承諾、持續承諾和規範承諾)的關係,並以銀行業為例。進ㄧ步希望藉由探討這三者的關係以供銀行業提升績效之參考。

本研究樣本發放包括外商銀行及本國銀行等共八間銀行。總發放問卷數為五百份,有效回收份數為256份,有效樣本回收率為51.2%。

本研究結果發現轉換型領導、工作滿意度及組織承諾間呈正向關係。同時也證實工作滿意度在轉換型領導和組織承諾間具中介效果。

最後,本研究提供建議予銀行經理人與下屬間發展有效的工作關係之參考。此外,也探討轉換型領導在銀行業裡的意涵。
Abstract
The research investigates the detailed relationship among transformational leadership, job satisfaction(intrinsic satisfaction and extrinsic satisfaction)and organizational commitment(affective commitment、continuance commitment and normative commitment)in the banking industry. Further attempts are also made to explain the above correlations in terms to enhance the performance of banking industry.

The sample is collected from eight banks, including local banks and foreign investing banks. The total issue amount is 500 with the effective questionnaire amount of 256. The effective rate is 51.2 %.

The results present the positive relationship among transformational leadership, job satisfaction and organizational commitment. The study not only confirms the positive relationship, but also proves the intervening role of job satisfaction.

This paper provides suggestions for banking managers who are seeking to develop effective working relationship with the subordinates. Besides, it also explores the application on transformational leadership on the banking industry.
目次 Table of Contents
Ⅰ. Introduction 1
(Ⅰ)Motivation and Background 1
(Ⅱ)Research Purpose 3
Ⅱ. Literature Review 4
Transformational Leadership 4
(Ⅰ)Transactional Leadership 5
(Ⅱ)Transformational leadership 6
(Ⅲ)Antecedents and Consequences of Transformational Leadership 9
Job Satisfaction 10
(Ⅰ)Job Satisfaction 10
(Ⅱ)Antecedents and Consequences of Job Satisfaction 15
Organizational Commitment 16
(Ⅰ)Organizational Commitment 16
(Ⅱ)Antecedents and Outcomes of Organizational Commitment 21
The correlations among those variables 25
(Ⅰ)Transformational leadership and job satisfaction 25
(Ⅱ)Transformational leadership and organizational commitment 25
(Ⅲ)Organizational commitment and job satisfaction 26
(Ⅳ)The intervening effect of job satisfaction between transformational leadership and organizational commitment 27
Ⅲ.Method 28
(Ⅰ)Research Structure 28
(Ⅱ)Operational definition and measuring instruments 29
(Ⅲ)Research Design 36
(Ⅳ)Data Analysis Method 40
Ⅳ.Research Outcome and Discussion 44
(Ⅰ)Correlations of the variables 44
(Ⅱ)Test prediction correlation of variables 49
(Ⅲ)Intervening effect analysis of job satisfaction 58
Ⅴ.Conclusion and Suggestion 66
(Ⅰ)Conclusion 66
(Ⅱ)Managerial Implications 68
(Ⅲ)Limitation 70
(Ⅳ)Suggestion to future studies 70
References 72
參考文獻 References
Chinese

王保進(2006):<Spss與行為科學研究>。台北:心理出版社。

吳靜吉、潘養源、丁興祥(1980):<內外控取向與工作滿足及工作績效之關係>。《國立政治大學學報》,第41期。

何金銘(2001):<統計法輯要>。台南:台灣復文興業。

English

Adams, J.S. (1965). Inequity in social exchange. Advances in experimental psychology, 2, 267-299. New York: Academic Press.

Allen, N.J. & Meyer, J. P. (1990). The Measurement and Antecedents of Affective, Continuance and Normative Commitment. Journal of Occupational Psychology 63:1-18.

Angel, H.L. & Perry, J.L. (1981). An Empirical Assessment of Organizational Commitment and Organizational Effectiveness. Administrative Science Quarterly, 26, 1-14.

Avolio, B.J. & Yammarino, F.J. (2002). Transformational and Charismatic Leadership: The road ahead. U.K.: Kidlington.

Bass, B.M. (1985). Leadership and performance beyond Expectations. New York: Free Press.

Bass, B.M. & Avolio, B.J. (1994). Improving organizational effectiveness through transformational leadership. Thousand Oaks, CA:Sage Publications.

Bass, B. M. (1998). Transformational leadership: Industry, military, and educational impact, Mahwah, NJ: Erlbaum.

Bartol, K.M. (1979). Professionalism as a predictor of organizational commitment, role stress, and turnover: A multidimensional approach. Academy of Management Journal, 22, 815-821.

Bateman, T.S. & Stassser, S. (1984). A longitudinal analysis of the antecedents of organizational commitment. Academy of Management Journal, 27,95-112.

Becker, H.S. (1960). Notes on the Concept of Commitment, The American Journal of Sociology, 66, 32-40.

Beer, M. (1964). Organizational size and job satisfaction, Academy of Management Journal, 7, 34-44.

Bluedorn, A.C. (1982). A unified model of turnover from organizations. Human Relations, 35, 135-153.

Buchanan, B. (1974). Building Organizational Commitment: The Socialization of Managers in Work Organization. Administrative Science Quarterly, 19(4), 533-546.

Burns, J.M. (1978). Leadership , New York: Harper

Downton, J.V. (1973). Rebel leadership: Commitment and charisma in the revolutionary process. New York: The Free Press.

Farrell, D. & Rusbelt, C.E. (1981). Exchange Variable as Predictors of Job Satisfaction, Job Commitment and Turnover: The Impact of Rewards, Cost, Alternatives and Investment.Organizational Behavior and Human Performance, 28, 120-126.

Herberg, F., Mausnar, B. & Snyderman, B.B. (1959) .The Motivation to Work. New York: Wiley.

Fukami, C.V. & Larson, E.W. (1984). Commitment to company and union: Parallel models. Journal of Applied Psychology, 69, 367-371.

Harpaz, I. (1983). Job Satisfaction : Theoretical and Perspectives and A Longitudinal Analysis, New York :Libra Publishers, Inc.

Hofstede, G. (1991). Cultures and organizations:software of the mind. Maidenhead, UK:McGraw-Hill Book Company.

Hoppock, R. (1935). Job& satisfaction.New York: Harper & Brother Publishers.

Hrebiniak, L.G., & Alutto, J.A. (1972). Personal and role-related factors in the development of organizational commitment. Administrative Science Quarterly, 17,555-572.

Hull,C.L. (1943). Principle of Behavior.New York: Appleton, Century Crofts.

Kanter, R.M. (1968). Commitment and Social Organization :A Study of Commitment Mechanisms in Utopian Communutues. American Sociological Review, 33, 499-517.

Kohles, W. L., Steers, R.M., & Terborg, J. R. (1995). The effects of transformational leadership on teacher attitudes and student performance in Singapore. Journal of Organizational Behavior, 16: 319-333

Korman, A.K. (1971). Industrial and Organizational Psychology.Englewood Cliffs, N.J.: Prentice- Hall.

Lawler, E.E. & Suttle, J. (1973). Expectancy theory and job behavior.Organizational Behavior and Human Performance, 9, 482-503.

Locke, E.A. (1976). The nature and causes of job satisfaction, Handbook of industrial and organizational psychology. Chicago: Rand Mcnally.

Lord, R.G., Brown, D. J., & Feiberg, S.J. (1999). Understanding the dynamics of leadership: The role of follower self-concepts in the leader/follower relationship. Organizational Behavior and Human Decision Processes, 78(3), 167-203.

March, J.G., & Simon, H.A. (1958). Organizations. New York: Wiley.

Maslow, A.H. (1954). Motivation and Personality. New York: Harper & Row.

McCormick, E.J. & Tiffin, J. (1974). Industrial Psychology.Englewood Cliffs, N.J.: Prentice-Hall.

Meyer, J.P. & Allen, N.J. (1984). Testing the “Side-bet Theory” of Organizational Commitment: Some Methodological Considerations. Journal of Applied Psychology, 69: 372-378.

Meyer, J. P. & Allen, N.J. (1991). A three-component conceptualization of organizational commitment. Human Resource Management Review, 1:61-89.

Meyer, J.P. & Herscovitch, L. (2001). Commitment in the workplace toward a general model. Human Resource Review, 11, 299-326.

Morris, J.H. & Sherman, J.D. (1981). Generalizability of an Organizational Commitment.Academy of Management Journal, 24, 512-526.

Mowday, R.T., Steers, R.M., & Porter, L.W. (1979). The Measurement of Organizational Commitment. Journal of Vocational Behavior, 14, 224-257.

Mowday, R.T., Streets, R.M. & Porter, L.W. (1982). Employee Organization Link Ages: The Psychology of Commitment, Absenteeism, and turnover.New York: Academic Press.

Naumann, E. (1993). Organizational predictors of expatriate job satisfaction. journal of International Business Studies, 24, 61-80.

Odem, R. Y., Boxx, W.R. & Dunn M.G. (1990). Organizational cultures, commitment, satisfaction and cohesion. Public Productivity and Management Review, 14(2), 157-169.

O’Reilly, C.A. & Chatman, J. (1986). Organizational Commitment and Psychological Attachment: The Effects of Compliance, Identification, and Internalization on Prosocial Behavior. Journal of Applied Psychology , 71, 492-499.

Porter, L.W.& Lawler, E.E. (1968). Managerial Attitude &Performance. Homewood, IL: Dorsey Press.

Porter, L.M., Stress, R.M., Mowday, R. T., &Boulion (1974). Organizational commitment, job satisfaction and turnover among psychiatric technicians. Journal of Applied Psychology, 59, 603-609.

Reichers, A.E. (1985). A review and reconceptualization of Organizational Commitment. Academic of Management Review, 10(3), 465-476.

Robbins, S.P. & Coulter, M.C. (1996). Management. prentice Hall, International,Inc.

Salancik, G.R., & Pfeffer, J. (1975). Determinators of supervisory behavior: A role set analysis. Human Relations , 28, 139-154.

Salancik, G.R. (1977). New Direction in Organizational Behavior. Chicago: St. Clair Press.

Schneider, J. & Locke, E. A. (1971). Critique of Herzberg’s classification system and a suggested revision. Organizational Behavior and Human Performance, 6, 441-458.

Sheldon, M.E. (1971). Investment and Involvements as Mechanisms Producing Commitment to the Organization. Administrative Science Quarterly, 16, 110-142.

Smith, P.C., Kendall, L.M. & Hulin, C.L. (1969). The measurement of satisfaction in work and retirement. Chicago: Rand-McNally and Co.

Steers, R.M. (1977). Antecedents and Outcomes of Organizational Commitment. Administrative Science Quarterly, 22, 46-56.

Stevens, J.M., Beyer, J.M., & Trice, H.M. (1978). Assessing Personal, Role and Organizational Predictors of Managerial Commitment. Academy of Management Journal, 21(3), 380-396.

Stogdill, R.M. (1963). Manual for the leader behavior description questionnaire-Form XII. Columbus: Bureau of Business Research, The Ohio State University.

Stone, S.F., & Porter, L.W. (1976). Job characteristics and job attitudes: A multivariate study. Journal of Applied Psychology, 60, 57-64.

Uldarico, R. D., Lowe, K. B., & Avolio, B. J. (2002). A meta-analysis of transformational and transactional leadership correlates of effectiveness and satisfaction:an update and extension.Transformational and Charismatic Leadership, (2), 35-66.

Vroom, V.H. (1964). Work and motivation. New York: Wiley.

Weiss, D.J., Davis, R.V., England, G.W., & Lofquist ,L.H. (1976). Mannual for the Minnesota Satisfaction Questionnaire, Minneapolis, MN: University of Minnesota, Industrial Relations Center.

Whyte, W. (1965). The Organization Man. Garden City, NY:Doubleday Anchor Books.

Wiener, Y. (1982). Commitment in Organization :A Normative View.Academy of Management Review, 7(3), 418-428.

Yukl, G. (1998). Leadership in organizations. Englewood Cliff, NJ:Prentice-Hall.
電子全文 Fulltext
本電子全文僅授權使用者為學術研究之目的,進行個人非營利性質之檢索、閱讀、列印。請遵守中華民國著作權法之相關規定,切勿任意重製、散佈、改作、轉貼、播送,以免觸法。
論文使用權限 Thesis access permission:校內校外均不公開 not available
開放時間 Available:
校內 Campus:永不公開 not available
校外 Off-campus:永不公開 not available

您的 IP(校外) 位址是 18.208.172.3
論文開放下載的時間是 校外不公開

Your IP address is 18.208.172.3
This thesis will be available to you on Indicate off-campus access is not available.

紙本論文 Printed copies
紙本論文的公開資訊在102學年度以後相對較為完整。如果需要查詢101學年度以前的紙本論文公開資訊,請聯繫圖資處紙本論文服務櫃台。如有不便之處敬請見諒。
開放時間 available 已公開 available

QR Code