由於資訊科技與通訊傳播的進步，促進了虛擬團隊型態的發展，使得在不同地點的人們得以一起完成任務或工作，也迫使企業必須重新思考組織結構，以適應全球化腳步發展。
在不同時間、不同地點共同完成一份任務的新工作概念迅速的在企業間蔓延，許多針對於虛擬團隊的研究也因應而生，但絕大部份都是針對於虛擬團隊成員間溝通媒體的選擇、電腦輔助群體工作等議題進行研究，有關於虛擬團隊與團隊績效的相關研究則是明顯不足。
本研究針對於虛擬團隊之團隊結構對於團隊績效之影響進行分析，深入探討團隊結構影響團隊績效的過程中會牽涉到的團隊運作過程。而虛擬團隊運作過程會牽涉到知識管理相關活動，例如資訊的收集與傳遞、知識的分享等等，在探討團隊績效過程中，並且針對於相關的知識管理活動進行探討。
研究對象為中山網路大學碩士學分班學生，各組運作完全以虛擬團隊方式進行，網路大學並提供即時討論室與非同步群組討論板做為各組溝通工具。
在研究方法採觀察法並輔以內容分析法進行資料分析，將非同步群組討論板成員的溝通內容進行編碼，部份無法由群組溝通內容收集之資料則以問卷調查方式進行。研究結果歸納出二十四個命題，並提出以虛擬團隊之結構、團隊運作與學習績效、學習滿意度與知識分享等變項之整合性路徑分析模型，供學術界進行虛擬團隊整體性研究之參考。

Due to the progress in information and communication technologies, virtual teams have been widespread developed and adopted. People in different time zones and long-distance places can accomplish the same mission together with the help of virtual tools. It thus forces enterprises to review their structures and systems in their organization for accommodating to globalization economic.
The concepts of accomplishing task via virtual team are spreads widely and rapidly in the business circle. It evoked many researches but most of these focused on the issues of communication among virtual team members or the computer-aided of forming groups, etc. There are few researches relative to virtual teams structure and their performances.
In this study, we try to explore how the structure of virtual team influences their performances and discover whether the operational process affects the performances. The operational process in a virtual team will also be involved with knowledge management activities such as information gathering & dissemination and knowledge sharing. In this thesis, we explore the relationship among the virtual teams’ structure, operational process, performances and knowledge sharing.
The observation groups are 10 virtual teams from a class of Cyber University of NSYSU (http://cu.nsysu.edu.tw). Survey and content analysis research method were adopted to develop and analysis the datum collection and analysis. The finding of this study has proposed an integrated model, which was constructed by the concepts of virtual team’s structure, team process, performances and knowledge sharing. This model may offer a concept as a reference for further research of virtual teams.

目錄 I
圖目錄 III
表目錄 V
第一章、緒論 1
第一節、研究背景 1
第二節、研究動機 2
第三節、研究目的 3
第四節、研究流程 4
第五節、論文架構 5
第二章、文獻探討 6
第一節、虛擬團隊 6
一、團隊的定義 6
二、虛擬團隊與傳統團隊的差異 7
三、虛擬團隊的組成元素 9
四、小結 11
第二節、團隊結構 12
一、領導關係 13
二、團隊角色 15
三、團隊的組成 17
四、小結 18
第三節、團隊運作 19
一、團隊溝通型態 19
二、團隊成員信任關係 22
三、團隊凝聚力 23
四、團隊決策 24
五、團隊衝突與解決 27
六、小結 29
第四節、知識管理相關文獻 30
一、知識與知識管理的定義 30
二、知識管理活動 31
第五節、任務型態 35
第三章、研究方法 37
第一節、研究對象 37
第二節、研究架構與研究方法的選擇 38
一、研究架構 38
二、研究方法的選擇 39
三、資料搜集方法 40
四、研究設計的執行 41
第三節、內容分析法 42
一、類目建構 43
二、信度檢定 45
第四節、統計分析方法 46
第四章、資料分析與研究發現 48
第一節、資料整理 48
第二節、資料分析結果與命題建構 50
一、團隊結構部份 50
二、團隊運作部份 67
三、知識管理活動與團隊合作滿意度、團隊學習績效部份 77
四、整體性分析部份 80
第三節、其他研究發現 88
第五章、結論與建議 90
第一節、研究成果 90
第二節、研究貢獻 92
第三節、研究限制 93
第四節、後續研究方向 94
參考文獻 95
中文部份 95
英文部份 96
附錄 100

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