全球化趨勢浪潮的影響之下，企業組織面對更加複雜變動、激烈競爭的外在商業環境，使企業組織必須找出一個能更快速反應環境變化的運作模式，而快速發展的資訊科技與網路通訊技術，便在此一商業環境背景下與企業組織的需求結合在一起，因而產生虛擬團隊(Virtual Team) 。企業組織藉由使用資訊科技與網路通訊來結合來自不同地域、組織的工作夥伴以達成組織的任務。

但是，無論何種形式的團隊，團隊主要還是由人所組成，團隊成員必須相合作發揮最大的團隊效能。團隊領導與團隊歷程是影響團隊效能的關鍵因素，本研究是探討虛擬團隊的領導者應採用何種領導方式，才能使團隊成員能夠凝聚更多的向心力，並產生團隊精神，進而成為一個高效能的團隊。

研究以問卷方式針對資訊相關工作的虛擬團隊進行研究調查，在進行問卷調查前，先從相關文獻中找出與領導對團隊的影響因素，並挑選六個俱有虛擬團隊領導實務經驗的個案進行訪談，以進一步釐清各影響因素間的關係，建立研究架構模型，並採用部份最小平方法(Partial Least Square)進行結構方程模式分析。

最後結果顯示，高團隊成員的參與及人際關懷的領導方式對於虛擬團隊的溝通與互動、合作程度、衝突化解程度等團隊歷程有顯著的正向影響，而這些團隊歷程正是影響團隊效能的主要關鍵因素。

Under the impact of the trend of globalization, enterprises face a more complicated and competitive external business environment than before. For the reason, the organization has to find out a business model which can react to any change in the environment and the market and which can reduce cost and establish a humungous niche. In such a background, an advanced information technology and an Internet communication application conjoin with the organizational demand; therefore, Virtual Team, a new type of teamwork system, is brought forth.

Whether a team is virtual or traditional, it doubtlessly consists of people; however, without mutual-cooperation, the group cannot work efficiently and is arduous to accomplish a target. Apparently, there are various factors influencing the efficiency of a team. Among them, the most critical factors are leadership and team process. This study is to discuss what types of leadership should adopt to make their members cohere and then to be a competent company.

The questionnaire of Virtual Team was sampled from the groups related to Information. Firstly, the author referred to the related documents to find out the factors connected to leadership versus a team, and then interviewed six managers experienced at Virtual Team to distinguish the relationships from factors. The author, furthermore, built a research framework and analyzed it in Partial Least Square.

The result demonstrates that an increase on the members’ participation and humanistic leadership make positive impacts on the team process of Virtual Team including communication & interaction, cooperation and conflict reconciliation. The team process, moreover, is the critical factor to affecting team efficiency.

第一章、緒論
第一節、研究背景
第二節、研究動機
第三節、研究問題與目的
第四節、研究範圍
第五節、研究流程
第六節、論文結構
第二章、文獻探討
第一節、團隊
第二節、團隊效能
第三節、虛擬團隊
第四節、領導理論
第三章、研究設計
第一節、研究架構
第二節、研究假設
第三節、研究樣本
第四節、研究工具
第五節、統計分析方法
第四章、研究結果與假說檢定
第一節、問卷樣本分析
第二節、信度及效度分析
第三節、研究模型及假說檢定
第四節、研究結果說明
第五章、結論與建議
第一節、研究結果討論
第二節、研究貢獻
第三節、研究限制
第四節、未來研究之建議
第五節、總結
參考文獻
中文部份
英文部份
附錄

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