為了有效地在今日快速變遷和複雜的企業環境裡保持競爭優勢，企業組織必須依賴組織成員的心智能力以產生新穎且有用的構想（idea）。因此，在建立及維持競爭優勢上，創造力已變成一項非常重要的組織資源。
隨著資訊科技的進步，目前較新的趨勢是：利用「構想產生支援系統」（Idea Generation Support System, IGSS）來輔助增進使用者的構想產生效能。這些以電腦為基礎的IGSS工具，一般被用來輔助學習創造力相關觀念與創造性問題解決的技巧，並幫助個人在解決問題方面時，得以「破除思考的界線」與「增加思考的洞察力」。
雖然目前在國外已經有一些關於IGSS應用的研究結果發表，但是，由於：（一）國內對於IGSS的開發與研究非常缺乏，同時，國內外文化的差異，國外相關的實證結果不一定適用於國內，（二）以往的研究並沒有考慮其他影響IGSS效能的相關因素，例如：隱含在IGSS中的創造性問題解決技巧類型（直覺型與分析型）與工作任務的型態（創新型與改良型）對構想產生效能的影響，而創造性問題解決技巧類型與工作任務的本質，是影響創造力效果的兩項重要因素。因此，為了進一步瞭解IGSS在國內的應用對於使用者構想產生效能的實際影響情形，以及彌補目前IGSS相關研究的不足，本研究擬自行開發國人得以使用的IGSS，並利用實驗室研究法探討兩種不同類型的IGSS（直覺型與分析型）是否可以顯著地增進使用者在不同型態工作任務（創新型與改良型）的構想產生效能。
研究結果發現，IGSS的確可以有效地增進使用者構想產生的效能，尤其特別的是，IGSS的效能會受到不同工作任務型態顯著地影響，不論工作任務型態屬於「創新型」或「改良型」，「直覺型」IGSS使用者的構想產生「數量」均大於「分析型」IGSS的使用者，但是，當面對「改良型」的工作任務時，「直覺型」IGSS的構想產生「品質」就不像構想產生「數量」如此顯著的差異，有可能「分析型」IGSS的使用者會有較佳的品質。
本研究的結果對於學術界及實務界均有正面的貢獻。在學術上，利用實驗室研究法來探討兩種不同類型的IGSS（直覺型與分析型）與不同型態工作任務（創新型與改良型）構想產生效能的相關性，在學術上具有創新性，同時可以彌補目前IGSS研究方面的不足，使IGSS的應用得以更加完備。在實務上，本研究的結果可以提供使用者在面臨不同型態的工作任務時，得以選擇較適宜的IGSS工具，並得到較有效能的構想。同時，提供IGSS系統開發者在開發系統時，針對不同型態的工作任務，選擇較符合實際需求的創造性問題解決技巧，並設計出相對應的功能與介面。

To respond effectively in today's quickly changing, highly complex business environment, management must depend on organizational members' mental capacities to generate new and meaningful ideas. Consequently, creativity has evolved into a fundamental organizational resource useful in establishing and maintaining competitive advantage. One relatively new set of tools intended to augment the creative process is Idea-Generation Support System (IGSS). These computer-based tools are generally aimed at enhancing boundary-breaking, insightful thought during problem solving. However, if a IGSS were to directly enhance creative performance, the benefits could be multifaceted. For example, students could use the IGSS for reinforcing techniques learned in formal creativity training. Or, by matching IGSS tools to specific lesson needs, the IGSS might enable teachers to better enhance student's creative performance. Due to (1) the effects of culture gap on system performance and user satisfaction, (2) the lack of clear empirical evidence concerning the value of an IGSS, there is also little theoretical justification. Each IGSS appears to provide a different methodology for enhancing creativity with little more than anecdotal reasoning to justify the approach; a laboratory experiment was conducted to evaluate the performance of IGSS developed in Taiwan. The results suggest that responses generated with software support are significantly more novel and valuable than responses without software support. It is hoped the findings from this investigation can be used to improve individual creative performance, further research concerning factors relevant to creativity, and guide future IGSS development efforts.

第一章 緒論
第一節 研究背景 ………………………………………………………………1
第二節 研究動機 ………………………………………………………………3
第三節 研究目的 ………………………………………………………………6
第四節 論文架構 ………………………………………………………………7
第五節 研究流程 ………………………………………………………………7

第二章 文獻探討
第一節 影響創造力的概念性架構：四個主要因素 …………………………9
第二節 構想產生支援系統之相關理論………………………………………18
第三節 構想產生支援系統的需要性與支援方式……………………………23
第四節 本研究採用的創造性問題解決技巧…………………………………33

第三章 研究方法
第一節 研究模式與變數………………………………………………………36
第二節 研究假說………………………………………………………………40
第三節 實驗設計………………………………………………………………43
第四節 受測者…………………………………………………………………43
第五節 使用軟體介紹…………………………………………………………44
第六節 研究工具………………………………………………………………44
第七節 實驗工作任務…………………………………………………………45
第八節 實驗程序………………………………………………………………46
第九節 資料編輯技巧…………………………………………………………48
第十節 評審……………………………………………………………………49
第十一節 實驗系統的修正與前導實驗………………………………………50

第四章 資料分析
第一節 資料分析架構…………………………………………………………51
第二節 樣本基本資料分析……………………………………………………52
第三節 研究假說之檢定………………………………………………………53
第四節 研究發現………………………………………………………………59

第五章 結論與建議
第一節 研究結論………………………………………………………………61
第二節 本研究之重要性………………………………………………………63
第三節 研究限制………………………………………………………………63
第四節 後續研究與建議………………………………………………………64

參考文獻 ……………………………………………………………………………66
附錄一 本研究所使用之量表 ……………………………………………………73
附錄二 本研究所開發之雛形系統說明 …………………………………………81

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