本研究以組織政治觀點來探討企業資訊化的過程，組織政治的存在是系統成敗很重要的關鍵因素。因此我們期待從不同的組織背景中發現有那些政治行為會發生？又是何種因素影響了這些政治行為的發生？是誰在何時、何地主導的？各種不同層次的影響因素之間又有著何種交錯、複雜的互動關係？而這些政治行為對IS與組織又會造成何種影響？因此本研究從不同層次的理論觀點來詮釋分析這些資訊化過程中的政治行為。又因為組織政治是如此的複雜，必須仰賴質化研究方法來蒐集相關資料，方可達到本研究之目的；故本研究選擇二個在其資訊化過程中有著很多政治行為的個案-Theta公司與Delta事業機構-蒐集訪談、文件、檔案記錄、觀察等多重資料，進行了八個月之久的研究。並以五種不同層次與權力相關的理論：個人特質理論觀點、策略權變理論觀點、衝突理論觀點、社會交換理論觀點，以及結構化理論觀點，分析並詮釋個案在資訊化過程中的組織政治行為。本研究在實務上可藉由個案的實例給予大家在推動資訊化過程中，瞭解組織政治行為的運作契機、過程與結果，本研究發現在許多不同種類的政治行為中，又可歸類為攻擊、保守、補強、退縮四種不同類型；它們除了會對資訊系統帶來負面的影響外，有的政治行為也會使得資訊系統的「專案成功」，故實務界可藉此研究的發現降低或避免未來在資訊化時因為政治行為所衍生的負面影響。在學術上除了可經由過程理論與脈絡主義的分析方法，用不同的理論詮釋與分析其所發生的緣由、現象與過程，並發現其背後所隱藏的機制以供學術界參考。

This paper explores the political behavior process in information system implementation process. The organizational politics is the critical success/failure factor in the IS implementation process. We expect to understand, in different organizational contexts, what kind of political behavior will occur? What will be the events and processes of these political behaviors? Who's idea? At what time? In what setting? What will be the interaction among these dimensions? How will these political behaviors affect IS outcome and organization? This study will explain political behavior in IS implementation process from different interpretations and perspectives. This study relies on qualitative data collected from two cases--manufacturer Theta and government enterprise Delta--in the forms of interviews, documented data, archival data, and observation over eight month. The data are interpreted through five internally coherent theoretical perspectives: personal perspective, strategic contingency theory, conflict theory, social exchange theory, and structuration theory. Contributions include the following. In practice, we group 35 kind of political behavior into four types: aggression, defense, strengthen, withdrawal. Besides the adverse effects, some kinds of political behavior can lead to the success of the project. The detailed descriptions we use to describe the political behavior process in IS implementation process can help in similar cases to show how to reduce or prevent any negative consequences. Academically, we conduct contextual and process theory analyses of these processes, and use five theoretical perspectives to interpret these phenomena.

第一章 緒論 …………………………………………………………………10
第一節 研究背景與動機 …………………………………………………10
第二節 研究目的 …………………………………………………………12
第三節 研究流程 …………………………………………………………12
第二章 文獻探討 ……………………………………………………………15
第一節 組織政治的定義 …………………………………………………15
第二節 資訊化過程與組織政治 …………………………………………18
第三節 組織政治的過程架構 ……………………………………………23
第三章 初步概念模式與五種理論觀點……………………………………30
第一節 初步概念模式 ……………………………………………………31
第二節 五種組織政治相關理論觀點之探討 ……………………………31
第四章 研究方法與研究設計 ………………………………………………42
第一節 研究方法 …………………………………………………………42
第二節 研究問卷之設計 …………………………………………………54
第五章 個案描述與發現 ……………………………………………………57
第一節 Theta公司的個案描述與發現 ……………………………………59
第二節 Delta事業機構的個案描述與發現 ………………………………96
第六章 分析與討論 ………………………………… ……………………132
第一節 五種理論觀點之分析與啟示 ……………………………………132
第二節 資訊化過程組織政治的管理含意 ………………………………164
第七章 結論與研究貢獻 ……………………… …… ……………………171
第一節 結論 ………………………………………………………………171
第二節 研究貢獻 …………………………………………………………177
參考文獻 ……………………………………………………………………185
附錄 …………………………………………………………………………194
附錄一………………………………………………………………………194
附錄二………………………………………………………………………201

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