隨著科技的進步以及企業競爭的加劇，知識管理已經是企業脫穎而出以及維持競爭優勢的不二法門，因此知識管理也成為管理科學最重要的研究議題之一，建構於不同理論基礎的知識管理模式紛紛被提出來。
本研究探討組織的知識分佈對於組織各種知識互動的影響，進而探討對知識管理的績效及組織績效。瞭解組織中所擁有的各項專業知識的強度以及多樣性是否會影響組織各種方式的知識互動與交流。而組織不同方式的知識互動與交流會如何影響組織的知識管理績效以及組織績效。
透過實證資料的蒐集與統計檢定，研究的發現為：1.組織知識分佈中的知識強度會正面影響組織的各種知識互動以及知識互動結果的品質。2.組織的內部互動、合作式互動以及個體之間的知識互動對於知識互動過程的品質有顯著的正向影響；組織的外部互動、合作式的互動以及群體間的知識互動亦會正面影響知識互動品質的結果品質。3.知識互動的結果品質對於組織的知識管理績效有正面的影響。4.知識管理績效會正向地直接影響組織績效。

The proverb “Knowledge is power” points out the importance of knowledge. Most organizations understand the importance of knowledge and treat knowledge as a vital resource. Research in knowledge management has gained much attention in recent years.
This study investigates how knowledge distribution affects knowledge interaction types, and how knowledge interaction affects the performance of knowledge management in an organization. A measure of interaction quality is also defined to include process and outcome quality. A survey research was conducted to examine our research framework.
The results show that: 1. knowledge intensity affect the type of knowledge interaction and outcome quality. 2. Different types of knowledge interaction results in different interaction quality. 3. Outcome quality of knowledge interaction types affects KM performance. 4. KM performance affects organizational performance.

第一章、緒論……………………………………………………………1
第一節、研究背景與動機…………………………………………………………1
第二節、研究目的…………………………………………………………………3
第三節、研究流程…………………………………………………………………4
第四節、論文結構…………………………………………………………………6
第二章、文獻探討………………………………………………………7
第一節、知識管理範疇……………………………………………………………7
第二節、知識生態模型……………………………………………………………11
第三節、知識分佈與知識互動……………………………………………………15
第四節、知識互動品質……………………………………………………………22
第五節、知識管理績效……………………………………………………………25
第六節、組織績效…………………………………………………………………35
第三章、研究架構與方法………………………………………………41
第一節、研究架構…………………………………………………………………41
第二節、研究假說…………………………………………………………………43
第三節、變數之操作性定義及問卷設計…………………………………………49
第四節、資料收集與分析方法……………………………………………………55
第四章、資料分析與研究成果…………………………………………58
第一節、樣本敘述性統計…………………………………………………………58
第二節、信度與效度分析…………………………………………………………61
第三節、研究假說之驗證…………………………………………………………72
第四節、研究模式的調節變數分析………………………………………………79
第五節、研究結果彙整……………………………………………………………90
第五章、結論與建議……………………………………………………95
第一節、研究結論…………………………………………………………………95
第二節、研究貢獻…………………………………………………………………98
第三節、研究限制…………………………………………………………………99
第四節、未來研究建議…………………………………………………………100
參考文獻………………………………………………………………101
附錄……………………………………………………………………114

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