1990年代以後，ERP漸漸成為企業的資訊基礎平台。藉由ERP，整合SCM、CRM，企業得以進一步連結上、下游與顧客成為一個完整的產銷體系。企業運用各類資訊資源的基礎在於資訊科技基礎建設，透過資訊科技基礎建設所提供的各類資訊服務，結合企業流程，兩者相互配合下，才能使企業真正獲得導入資訊系統的實際效益。資訊科技基礎建設雖為資訊科技之議題，但影響層面遍及整個組織。企業組織在採用ERP的過程中需要一股支撐力量，這股支撐力量即為資訊科技基礎建設。
企業發展策略規劃的目的是要適應未來環境的變遷，使企業組織的有限資源能做最有效的運用。資訊科技基礎建設是企業內的一項有限資源，也需要透過適當的規劃，讓這項資源能做最有效的運用。資訊科技策略發展的目的即是提供企業一個整體運用資訊資源的行動說明。經由文獻之探討可得出資訊科技基礎建設、資訊科技策略、與ERP系統導入間勢必會有相互影響的關係存在。
本研究運用個案研究方法，以四家已導入ERP的公司做為研究對象。探討資訊科技基礎建設、資訊科技策略、與ERP系統導入三者間的關係。研究結果顯示，若在ERP系統導入事前已具備完整的資訊科技策略，就整個導入過程來說，問題較少且對於提升企業之競爭力上也較有幫助。就資訊科技策略與資訊科技基礎建設之關係來說，資訊科技運用的方向越具有提升企業競爭力與企業價值之考量，所需的資訊科技基礎建設投資也越多，結果即是擁有支援企業策略的彈性與能力越佳的資訊科技基礎建設。對於資訊科技基礎建設建置狀況不佳的企業，導入ERP系統也有強化內部資訊科技基礎建設之效果。另一方面，針對資訊科技基礎建設的價值觀點與ERP的導入動機，本研究發展出一個投資密度矩陣，該矩陣可提供資訊科技基礎建設投資決策上之參考。
最後本研究也列出導入ERP所需要的資訊科技基礎服務，讓即將導入ERP之企業有一個資訊資源配置上的依據。

After 1990s, ERP (Enterprise Resource Planning) gradually becomes the enterprises’ basic information platform. ERP is often employed by companies to integrate SCM and CRM, leading to an integrated supply chain with capability to link supplies and customers. The deployment of information resources is predicated on information technology infrastructure(ITI), which provides various sorts of information services. The implementation success of information system requires ITI to work smoothly with business processes. It is apparent that ITI, although an issue related to the IT domain, is capable of influencing the whole organization. This leads to an important role for ITI in implementing ERP by enterprise.
The purpose of a company’s strategic planning is to adopt itself to the environment change. This would demand a sounding planning of limited resources with ITI being included. The objective of IT strategy(ITS) is to provide the enterprise an overall action plan for employing information resources.From the literature survey, an interactive relationship between ITI, ITS, and ERP implementation was proposed by this research.
This research employed case study methodology to investigate four companies which had implemented ERP.The focus is to explore the relationship among ITI, ITS, and ERP implementation. The research results indicated that, if ITS is well planned prior to the implementation, the implementation process would be less problematic and the results would be beneficial to the company’s competitive advantage. As for the relationship between ITS and ITI, if the deployment of IT is directed to improve business value and competiveness, the required investment on ITI would be more. In turn, a competent ITI which provides support which are less prepared in ITI, implementing ERP has the effect of reininforcing the company’s ITI.In addition, for the value judgement of ITI and the motivation of ERP implementation, this research developed an investment intensity matrix which can provide reference for investment decision on ITI.
In the final analysis, the research provided a list of the IT infrastructure service needed by ERP implementation, acting as a guideline for information resource deploymeny for the enterprises that intent to implement ERP system.

中文摘要 I
英文摘要 II
圖目錄 V
表目錄 VII
第一章、 緒論 1
1.1 研究背景與動機 1
1.2 研究範圍與目的 2
1.3 章節結構 3
第二章、 文獻探討 4
2.1 組織面—資訊科技策略(IT Strategy) 4
2.1.1 資訊科技策略的定義 4
2.1.2 資訊科技策略擬定及相關議題 7
2.1.3 資訊科技策略與高階主管 10
2.2 科技面—資訊科技基礎建設(IT infrastructure) 11
2.2.1 資訊科技基礎建設的定義 11
2.2.2 企業中資訊應用的彈性與潛力 15
2.2.3 企業對資訊科技的價值觀點 17
2.2.4 資訊科技策略與資訊科技基礎建設 19
2.3 企業資源規劃(Enterprise Resource Planning，ERP) 19
2.3.1 ERP之定義 20
2.3.2 ERP的技術架構 21
2.3.3 企業導入ERP之效益 25
2.3.4 ERP導入流程 28
2.3.4.1 企業導入ERP的9個階段(一般性) 28
2.3.4.2 SAP之導入方法論ASAP 30
2.3.4.3 ORACLE之導入方法論AIM 31
2.3.5 企業導入ERP的動機層次與組織學習 33
2.3.6 ERP導入關鍵成功因素 35
2.4 資訊科技策略、資訊科技基礎建設與企業資源規劃 37
第三章、 研究架構與研究方法 39
3.1 研究架構與觀念說明 39
3.1.1 研究架構 39
3.1.2 觀念說明 40
3.1.2.1 科技面 40
3.1.2.2 組織面 41
3.2 研究方法 41
3.2.1 個案研究方法 41
3.2.2 個案公司選擇 42
3.2.3 資料蒐集與分析方式 44
3.2.4 研究流程 44
第四章、 個案描述 46
4.1 A公司 46
4.2 B公司 50
4.3 C公司 54
4.4 D公司 58
第五章、 個案分析 63
5.1 個案資料匯總 63
5.2 個案公司導入ERP問題匯總 65
5.3 資訊科技策略 66
5.3.1 個案公司的資訊科技策略 66
5.3.2 資訊科技策略對ERP導入之影響 67
5.3.3 資訊科技策略對導入ERP所需投資的資訊科技基礎建設之影響 68
5.4 資訊科技基礎建設 69
5.4.1 個案公司之資訊科技基礎服務 69
5.4.2 導入ERP所必須的資訊科技基礎服務 72
5.4.3 資訊科技基礎建設對ERP導入之影響 74
5.4.4 資訊科技策略擬定方法論之擴充 75
第六章、 命題發展 77
6.1 科技面 77
6.2 組織面 78
6.3 有關ERP導入之議題 82
第七章、 結論與建議 86
7.1 研究結論 86
7.2 研究貢獻 86
7.3 研究限制 86
7.4 後續研究方向 87
參考文獻 88
附錄一: 深度與廣度計算配分表 93
附錄二: 問卷 95
附錄三: 問卷統計資料 101

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